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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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March 11, 2022

Super happy with my service appt. Car was ready and everything done. Also Andres (sales rep) was fantastic in helping us get set up with the Mercedes App. Definitely made a great More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lopez
Mar 16, 2022 -

Mercedes-Benz of Laguna Niguel responded

Let us know whenever you need service or repair, JC! Thank you for stopping by. Drive safe!

February 28, 2022

Tarek is amazing very Professional, Caring and very knowledgeable I wouldn’t take my car anywhere else More

by Margret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek
Mar 09, 2022 -

Mercedes-Benz of Laguna Niguel responded

Tarek does great work! Thank you for the shoutout and support and patronage, Margret! See you next time.

February 25, 2022

Casey was awesome. Quickly noted all details to be serviced, got my rental lined up as well. Communicated when car was finished and reviewed my car service notes. Out i More

by Juliesherwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey
Mar 07, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words, Julies. Quick and effective service is our priority! Come back anytime.

February 23, 2022

Mr. Walter Balasan was very nice and happy in helping ne with everything and was very satisfied with the job done to my Glk 350 More

by Ludylion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Balasan
Mar 07, 2022 -

Mercedes-Benz of Laguna Niguel responded

Glad we could help! We hope to see you again.

February 23, 2022

Walter has a great communication and following up with me, and returned my calls and text. Thank you Walter and look forward in the next visit. More

by Santana-2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter
Mar 07, 2022 -

Mercedes-Benz of Laguna Niguel responded

Walter does great work! Thank you for your patience throughout service, Santana. See you next time.

February 19, 2022

Always very professional and helpful! !!! I find the staffs teamwork excellent. I would recommend Mercedes of Laguna Niguel to all. More

by Lorelei
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey in service department
Feb 28, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the 5 stars and recommendation, Lorelei! Let us know if you need anything else!

February 15, 2022

Always enjoy coming to the Mercedes dealership to have the car serviced. A real class A dealership and all employees are first rate. Thanks More

by balboabob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey
Feb 28, 2022 -

Mercedes-Benz of Laguna Niguel responded

Class A dealership and service for our Class A customers! Thank you for the kind words, Bob. Drive safe!

February 13, 2022

Good professional Staff.Excellent work Good professional Staff. Excellent work quality. Efficient and quick everything. Could not have asked for more. More

by Rafikwilliam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba, ultimate professional and efficient.
Feb 21, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words and 5 stars, Rafik! We appreciate you taking the time to leave a review.

February 10, 2022

Friendly service, got to my vehicle right away and the service was done in the estimated time. Great communication regarding what needed to be done along with a few other items they found as they did the More

by evb2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Gutierrez, Christian
Feb 21, 2022 -

Mercedes-Benz of Laguna Niguel responded

Friendly service for our friendliest customers! Thank you for the kind words and 5-star review. Drive safe!

February 04, 2022

Quite efficient service. Clear communication taking time to explain the situation. It seems you are more than a number. More

by jackmerrittea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie
Feb 14, 2022 -

Mercedes-Benz of Laguna Niguel responded

Every customer is treated right! Thank you for the kind words, Jack. Drive safe!

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