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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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April 16, 2022

Brandi was awesome to work with the extended warranty you sold is terrible A $100 deductible wasnt a $100 stop selling this after market junk More

by mah757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandi
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

Brandi does great work. Please reach out if you have any questions about the extended warranty and what it includes!

May 21, 2022 -

mah757 responded

Not impressed with the quality of work had my tires rotated week later had a blow out while getting new tire they found front tires were wearing bad from car not aligned had to buy two new tires dealership should have caught it wont use this dealership ever again

April 13, 2022

Wish they would treat their Sprinter customers like regular customers and not commercial vehicle owners More

by Ciaosunseri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

We apologize for any poor service you received during your visit. Please reach out to Matt at m.moskal@mblaguna.com with more information about your service experience.

April 12, 2022

Outstanding service. Clear explanation of all that needed to get done. Ongoing update on the repair progress via text and phone. Completely satisfied. Thank you Tarek fo More

by m.saleeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

This is great to hear! Thank you for the shoutout and drive safe!

April 08, 2022

Their service is beyond my expectations. Customer satisfaction matters. My service advisor Tarek as hones as they come, provide next service recommendations but never pushy. Their process i More

by tere949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
Apr 18, 2022 -

Mercedes-Benz of Laguna Niguel responded

This is great to hear! Thank you for the 5 stars. Come back anytime!

April 05, 2022

Casey Scheirer did a great job handling the service appointment on my GLE 450. I received timely service reminders. The receptionist was very cordial and friendly. Everyone I met was helpful and cour More

by Mike Wendling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duke Maltin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Scheirer- Asst. Service Manager
Apr 18, 2022 -

Mercedes-Benz of Laguna Niguel responded

Casey does great work! Thank you for the shoutout, Mike. Hope you enjoy your GLE 450!

April 01, 2022

From tutorials, to expediting purchase documents and signing process, to helping with quick maintenance visits: we love MB LN! More

by angelwatson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey
Apr 11, 2022 -

Mercedes-Benz of Laguna Niguel responded

Quick and efficient service is our #1 service priority. Thank you for the 5 stars, Angel.

March 31, 2022

My first visit and was really impressed with the service department and my service advisor! More

by MLGC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon Rhoades
Apr 11, 2022 -

Mercedes-Benz of Laguna Niguel responded

Great to here, MLGC! Let us know if you need any other service done. See you next time!

March 31, 2022

Friendly people, quick service. Easy to make an appointment, comfortable waiting area, free car cleaning service. More

by magicsally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Romo
Apr 11, 2022 -

Mercedes-Benz of Laguna Niguel responded

Friendly staff for our friendly customers! Thank you for your 5 stars and kind words, Sally!

March 18, 2022

I have used MBLN for the past ten years. Their Service Department is very easy to work with and the Service Managers very helpful. I am very happy with them. More

by Lomllinda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Romo is very helpful.
Mar 28, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thrilled to hear that, Linda! Let us know if you need anything else going forward!

Mar 28, 2022 -

Lomllinda responded

Thanks, will do.

March 16, 2022

I was taken on time for my appointment and was able to pick up my car after call from service rep with no delays. Very pleased with service. More

by mary13rn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Corey
Mar 17, 2022 -

mary13rn responded

Good service job

Mar 28, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the 5-star review, Mary! Glad we could get your vehicle in and out with no delays! Drive safe!

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