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Mercedes-Benz of Laguna Niguel - Service Center

Laguna Niguel, CA

4.6
333 Reviews

333 Reviews of Mercedes-Benz of Laguna Niguel - Service Center

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May 13, 2022

Great service, attention to detail and excellent sales and service staff. Only place to buy a MBZ. More

by cs.davis51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Hawkins
May 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

Excellent to hear, CS! Thank you for the kind words. Happy driving!

May 12, 2022

We were very impressed with the dealership and the attention we were given by everyone one. This was the first time at MB Laguna Niguel for my wife and I and we’ll definitely be back. Excellent experi More

by pgfitzgerald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Romo
May 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

Glad the first experience with us could be a great one! Thank you for the 5 stars. Drive safe!

May 10, 2022

Very courteous and reliable, they kept their word and did the repairs in a timely manner. Excellent service. More

by Daniel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC
May 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

This is great to hear, Daniel! Timely service is always our #1 priority.

May 10, 2022

Cesar Was great. I didn’t wait an excessive amount of time for my car. Everybody was polite and very nice. It was a very good experience and I plan on bringing my car More

by Sherryakay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar In the service department
May 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

Cesar is a credit to the team! Thank you for the shoutouts, Sherry. Come back anytime!

May 09, 2022

I have been coming here from Lakewood Ca for 11 years and Cesar Romo is been great to us. More

by norman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Romo
May 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for your continued patronage and support, Norman. It means so much to us! Drive safe and let us know if you need anything else!

May 23, 2022 -

norman responded

Anytime!

May 05, 2022

Fast turn around time good communication take extra time to explain the service needed easy to make appointment especially for Sprinter other dealer might take few days to a week just to to have a technicia More

by Calfever
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Gutierrez
May 16, 2022 -

Mercedes-Benz of Laguna Niguel responded

Fast and efficient service is our #1 priority! Thank you for the 5 stars!

May 03, 2022

I love the service dept @ Mercedes Benz of Laguna Niguel. making app is easy & convenient (although the mobile app has diem room for improvement). Prompt attentive courteous Service. Loaner car is of great More

by Mymb17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cory McCombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Romo
May 16, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the detailed review and shoutouts! From the whole dealership, thank you for your patronage!

April 28, 2022

Always so professional and courteous- Casey is the best! Love the concierge person - he always knows my name and makes sure I am taken care of!! More

by Donnas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey
May 09, 2022 -

Mercedes-Benz of Laguna Niguel responded

Sometimes it’s the little things that mean the most! Thank you for the 5 stars, Donnas!

April 25, 2022

Very nice staff, service estimate was accurate. All in all happy with dealership. Service Advisor is friendly. More

by Puneet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
May 09, 2022 -

Mercedes-Benz of Laguna Niguel responded

Great to hear, Puneet! Come back anytime!

April 22, 2022

Great people everywhere. Loaner car ready and service done in timely fashion. Overall good experience. More

by Finchdmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terick
May 02, 2022 -

Mercedes-Benz of Laguna Niguel responded

Great to hear! Service in a timely manner is our #1 priority. Drive safe!

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