Mercedes-Benz of Laguna Niguel - Service Center

They had to change my electrical panel They worked on it for 3 days When I got the car back. They did not do a check to see if everything was correct. Clock was wrong time. Radio was not programm it for 3 days When I got the car back. They did not do a check to see if everything was correct. Clock was wrong time. Radio was not programmed and they gave me the wrong wire for my car play. I had to bring the car back You would think when I first picked it up someone would have checked it out with me. Very frustrating More

Davin Rhoades my service advisor on earth, i am so grateful to have him taking care of my car. grateful to have him taking care of my car. More

Excellent service and helpful staff. I appreciate help given by Tarek Saba. Keep up the good work. I appreciate help given by Tarek Saba. Keep up the good work. More

Always treated with courtesy. Great service and attention to detail. No complaints, happy with every aspect of service. Great service and attention to detail. No complaints, happy with every aspect of service. More

About 6 miles to my house, Friendly people willing to help, clean dealership, Definitely will bring my car for service again help, clean dealership, Definitely will bring my car for service again More

Prompt, friendly, and professional. Easy on-line appointment scheduling. Courtesy car was ready when I arrived. Easy on-line appointment scheduling. Courtesy car was ready when I arrived. More

Service intake crew was helpful. Service manager was slow to communicate. Overall service experience was much different than previously good experiences at this dealer. Service manager was slow to communicate. Overall service experience was much different than previously good experiences at this dealer. More

ASM, Cesar Romo, did great! However, I have some issues with the CPO “Certification” process and wonder what was actually done? My service issue should have been part of the CPO However, I have some issues with the CPO “Certification” process and wonder what was actually done? My service issue should have been part of the CPO Certification, but somehow I had to pay $350 for this apparent oversight only 4300 miles after paying cash for the vehicle and the extended CPO Warranty. The dealer did pay half on paper, but I shouldn’t have had to pay the other half, as it was checked off on the CPO itemized customer certification. 🤔 More

The service department - specifically Jesse in Service had a terrible attitude and was very unprofessional. had a terrible attitude and was very unprofessional. More

Wonderful service - so many people willing to help. Brought my car in for a recall service, a service that’s free, and still got kind attention despite being around a hard-to-please crowd of clients. G Brought my car in for a recall service, a service that’s free, and still got kind attention despite being around a hard-to-please crowd of clients. Great job! More