Mercedes-Benz of Laguna Niguel

The buying car from this dealership was refreshing since there was no push. Brett is truly a professional with a great knowledge and know how about customer service and building relationship. Candis was there was no push. Brett is truly a professional with a great knowledge and know how about customer service and building relationship. Candis was fair and pleasant to work with. She presented all the facts and left the office so I don’t feel any pressure. A great team to work with and I am already out there talking to my friends and neighbors about my pleasant experience working with Brett and Candis. Keep up the great work. More

Brett Ogan was a delight to work with for my GLC 43 AMG. He really made the process as easy and painless for us as possible Le. He had a very caring demeanor and reciprocated the appreciation in many words. He really made the process as easy and painless for us as possible Le. He had a very caring demeanor and reciprocated the appreciation in many words. He followed up continously the week following the drive-off which was super helpful in getting used to the new car. There was an issue with the car from the lot and he made every attempt to correct it and get the part replaced as well. We are so happy to have Brett for this lease and hope to continue working with him in the future! More

Kosta is very nice and polite. He chats a lot with the customers and care a lot about his customers. Thanks Kosta! He chats a lot with the customers and care a lot about his customers. Thanks Kosta! More

Rosie was excellent throughout the transaction, courteous, well informed and responsive. Paul in finance was very pleasant, efficient and low key in offering after market options. We would retu courteous, well informed and responsive. Paul in finance was very pleasant, efficient and low key in offering after market options. We would return to them in future and refer others to them. More

Rosie did an excellent job with negotiations and showing us the perfect product within our price range! us the perfect product within our price range! More

Respectful, friendly, and stayed in my budget. Followed up with me and Bernie told me to come back if I had any questions on how to work my new car. I am going tomorrow to program some things I ca Followed up with me and Bernie told me to come back if I had any questions on how to work my new car. I am going tomorrow to program some things I can’t figure out. Nice to know I have the help. More

This dealership has a Professional and efficient and pleasant human resources especially in Sales and Service departments pleasant human resources especially in Sales and Service departments More

If you are looking at getting a Mercedes, request Rosie Sosa at Mercedes Benz of Laguna Niguel to be your sales person. Let's be real, no one really looks forward to the all day car buying experience, espe Sosa at Mercedes Benz of Laguna Niguel to be your sales person. Let's be real, no one really looks forward to the all day car buying experience, especially if you weren't planning on being in the situation where suddenly you need a new vehicle unexpectedly. This was the case for me, but luckily I got Rosie. She is professional, knowledgeable, patient, attentive & so sweet. She made this process so easy & believe it or not, fun! I actually found myself starting to get excited to buy a new car which was something I wasn't planning on doing for a long while. She helped me nail down my dream car I didn't even know I wanted! The whole experience from beginning to end was more amazing than I could have imagined & it's all thanks to Rosie. She really made the experience so enjoyable. Shout out to Mike Ball & David Gonzalez who were the managers as well as Reza Etemad who was the Finance Manager, they were all also a pleasure to work with alongside Rosie. I've been in my new car for a few months now & no joke, I get so excited when I walk to my car in the morning for work. I look like that heart eye emoji as I walk towards it & think, "I can't believe this is my car!" I have contacted Rosie a few times since to ask questions & she is so on top of it responding the same day. I highly recommend Mercedes Benz of Laguna Niguel & Rosie for your next car buying experience, I promise you won't be disappointed! More

Exceptional Service I wanted to take a moment to express my sincere gratitude for the outstanding assistance you provided during my recent car purchasing experience. The 3rd car, with Kosta's help express my sincere gratitude for the outstanding assistance you provided during my recent car purchasing experience. The 3rd car, with Kosta's help From our initial conversation to the final paperwork, your professionalism and dedication were evident. You took the time to understand my needs and preferences, guiding me through the various options available. Your extensive knowledge of the vehicles, coupled with your patience in answering my numerous questions, made the decision-making process much easier and more enjoyable. I truly appreciate the personalized service you offered. You went above and beyond to ensure that I felt confident in my choice, and your transparency regarding pricing and financing options was particularly refreshing. It is rare to encounter a salesperson who prioritizes the customer’s satisfaction over a quick sale. Thanks to your efforts, I am now the proud owner of a vehicle that perfectly fits my requirements. I will not hesitate to recommend you to friends and family in the future, as I believe everyone deserves to have such a positive experience when purchasing a car. Once again, thank you for your exceptional service. I wish you continued success in your career More

I recently traded in my A Class for a new C Class with the help of Brett Ogan and Candace Eckart. From start to finish, Brett communicated with me regularly about possibilities while listening to my pers the help of Brett Ogan and Candace Eckart. From start to finish, Brett communicated with me regularly about possibilities while listening to my personal needs and preferences. He kept me abreast of all of my various choices as we discussed the best options for me. He was so professional and easy to work with that he gained my confidence in moving forward with my new lease. Brett introduced me to Candace who reviewed my needs and ultimately picked out the perfect car for me, down to the interior paneling. She moved things along effortlessly and I was truly amazed at how seamless the change of cars was. Before I knew it, I was driving home in the perfect car for me! Brett and Candace possess not only professionalism and expertise, but also a genuine warmth and caring that comes through immediately upon meeting them. I'd also like to give a shout out to Amir in finance who explained my new lease and programs in a warm, clear and concise manner. Thanks so much Amir! They all made the process a pleasure and why i continue to feel like Mercedes Benz of Laguna Niguel has an outstanding staff and my business. Thank you Brett, Candace and Amir!!!!! Mona Davis More