Mercedes-Benz of Laguna Niguel

Very horrible experience. The service representative was nothing but disrespectful And unprofessional Never again to this place I own a MB vehicles for years and been t The service representative was nothing but disrespectful And unprofessional Never again to this place I own a MB vehicles for years and been to different sites. Nothing like this horrible place Never again More

I would like to personally thank Sales & Leasing Consultant Mr. Eric Varela for his outstanding superior customer service. The Mercedes-Benz of Laguna Niguel has excellent personnel working at their Consultant Mr. Eric Varela for his outstanding superior customer service. The Mercedes-Benz of Laguna Niguel has excellent personnel working at their company. I am really pleased with the knowledge and skills of your staff. Excellent service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. Without fail, I have received the most excellent service and support from their team. If you are looking for your new vehicle and not sure who to contact, don’t hesitate to reach out to Mr. Eric Varela, he has a caring approach and is a true professional. His customer care exceeded my expectations and truly made our car buying experience enjoyable and as stress-free as possible. He answered all my questions without hesitation and patiently walked me through every step of the process. He ensured all my concerns and reservations were addressed and met all our needs. I couldn’t be happier with our purchase and will absolutely recommend your dealership. I definitely will be returning in the future. More

Kosta was extremely knowledgeable and helpful on assisting my needs for my new purchase. Thank you all so much. assisting my needs for my new purchase. Thank you all so much. More

I was told it would take approximately 2 hrs and the job was done in lees time . And a free car wash too.. 5 Star service for sure . Thank you 😊 was done in lees time . And a free car wash too.. 5 Star service for sure . Thank you 😊 More

Cesar Romo is the best and so professional. Thank you for always being prompt and pleasant Thank you for always being prompt and pleasant More

“VIP TREATMENT” is the best way to describe My first experience purchasing My car after leasing it, as I’ve always either purchased a Car outright or returned it at or near the end of the lease period f experience purchasing My car after leasing it, as I’ve always either purchased a Car outright or returned it at or near the end of the lease period for another.Tomas & Anya were awesome at getting Me the info I needed & setting Me up with Bernie Mendez to handle the “nuts & bolts” of all the paperwork & getting things done in an expeditious timeframe. He was very professional, knowledgeable, personable & amiable & made sure I got everything done to complete the lease buyout, including all DMV paperwork & sales tax, which I would’ve had to take care of Myself if I had just paid it off through MBFS as advised. I had leased My Mercedes from another dealer prior to moving here 4 years ago & MBLN has been Our go to for all Our vehicle needs since. They really made the whole process easy & painless & made sure My car was safety checked while I did the paperwork & washed it! I highly recommend the entire MBLN team without reservation & will continue to buy & service all Our vehicles there. Thank You Bernie, Anya, Tomas & Your team for making things so easy! More