Mercedes-Benz of Laguna Niguel

Very professional, no-pressure, first class service. This was the easiest transaction I have experienced. Russ Ellis is a consummate professional, very knowledgeable, pre-arranged all terms and financing This was the easiest transaction I have experienced. Russ Ellis is a consummate professional, very knowledgeable, pre-arranged all terms and financing. Love the car! More

MB Purchase We couldn't be happier with our experience at this Mercedes Benz dealer!! Just walked out with the most awesome customer service and such a great car! We couldn't be happier with our experience at this Mercedes Benz dealer!! Just walked out with the most awesome customer service and such a great car!! Everyone at the dealership, start to finish, was amazing. This dealership has a great leadership (Pat Bolter, GM). Been coming here for years. We bought several MB’s, within last twelve years, we just bought a 2014 ML350 and 2014 C250. The truth. This place is great. The sales team is excellent and I feel like never trying to push you into anything. As for service it has had some massive improvements. I have had some issues but they are very good at listening and trying to solve the problem in the most fair and efficient ways and service has seriously been 5 stars and very well done. I highly recommend this dealership for your next Benz or current Benz service if you really want to know what it's like Biggest kudos to Mark Hansen (sales) and Shawn Kondori (Finance) as they always on top of the game, knew what we wanted and didn't waste any time working with our needs and what we were looking for!!! I recommend everyone to go there, ask for Mark and Shawn, and I guarantee you will have an awesome car dealer experience!! Thanks for Pat’s leadership to create such an awesome team to remind us that there are businesses that care about their customers. Many, many thanks…see you soon on my next service or purchase More

Awsome Place Everyone in showroom is really nice and they always smile to people, and i remember most is that AMG sales guy named duke and he was really nice to an Everyone in showroom is really nice and they always smile to people, and i remember most is that AMG sales guy named duke and he was really nice to and answered all my questiones patientlly. More

Great Purchase Experience This was an internet purchase. Russ Ellis went out of his way to obtain the car we wanted at a very substantial discount from msrp. We corresponded This was an internet purchase. Russ Ellis went out of his way to obtain the car we wanted at a very substantial discount from msrp. We corresponded by email several times, including sending photos of my trade in to get a "ball park" valuation. I was kept informed all the way as to the location and estimated port arrival date as well as when the car would be at the dealership. When the day finally came, we spent a pleasant few hours at the dealership with Russ and Andy Towns. The price was as originally quoted and my trade in came in at the high end of the estimated valuation. One of the best car buying experiences (over 20 vehicle purchases) I've ever had. Did I mention this dealership is some 130 miles from our residence. Well worth the trip! More

Outstanding Service Experience I must say, Assistant Service Advisor, Eddie Granados, made my visit to Mercedes-Benz of Laguna Niguel an incredile experience. He assisted me with an I must say, Assistant Service Advisor, Eddie Granados, made my visit to Mercedes-Benz of Laguna Niguel an incredile experience. He assisted me with an issue which he determined would be covered under my warranty. Mr. Granados demonstrated he was honest and knowlegeable and really wanted to provide quality and timely service. I should also mention, I had not purchased my E63 from Mercedes-Benz of Laguna Niguel and it was clear, this had no affect on how Mr. Granados treated me. I was so impressed with the professionalism demonstrated by Mr. Granados I returned to the dealership once again a week later to have my car detailed (not covered under warranty) :-) More

Apprehensive Female Experiences Five Star Sales Experience I had a great experience at Mercedes Laguna Niguel. I was apprehensive about the whole car buying experience and Steve Hall made it easy and really fu I had a great experience at Mercedes Laguna Niguel. I was apprehensive about the whole car buying experience and Steve Hall made it easy and really fun! It was a great time, as it should be when buying a new car. The whole team, including Shawn in finance, were great to work with. I leased the Smart Car convertible, and I couldn't be happier. Thanks Steve! More

A Great Dealership Along with Great Personable People! Bernie is the BEST! He was right there answering my emails about a certain car I wanted to look at with a quick response! Met him the next day, as Bernie is the BEST! He was right there answering my emails about a certain car I wanted to look at with a quick response! Met him the next day, as he greeted me with a big smile and a bottle of water. He showed me the car i inquired about and the rest was history! More

Truly is the "5 Star Treatment at 1 Star Drive"! Simply put - This was the best car buying experience I've ever had! And having purchased 3 vehicle from them now, I know the service is top notch Simply put - This was the best car buying experience I've ever had! And having purchased 3 vehicle from them now, I know the service is top notch as well. I've owned Lexus and BMW (along with Toyota and others). Other dealerships will never be able to return me to their brands as long as MBLN continues to match the experience I've had with them, over the past 7 years. Robert A. Nelson Trabuco Canyon, CA More

Great Experience The service we have received is by far the best we have ever had. Ashley provided us with the best customer service that we have seen. She made sure t The service we have received is by far the best we have ever had. Ashley provided us with the best customer service that we have seen. She made sure that our needs were met and made the whole process fun. Would definitely refer friends and family to her! More

Second Mercedes-Benz from this dealership This is the second vehicle that I have purchased from this dealership (Mercedes-Benz of Laguna Niguel).Bernie was excellent, the best! I am a customer This is the second vehicle that I have purchased from this dealership (Mercedes-Benz of Laguna Niguel).Bernie was excellent, the best! I am a customer for life! More