Mercedes-Benz of Laguna Niguel

Great experience working with Tim Rhine, from my initial visit and test drive, through the entire buying process, and post-sale service to demonstrate the many featur working with Tim Rhine, from my initial visit and test drive, through the entire buying process, and post-sale service to demonstrate the many features of my new car. Even after that, Tim returned my numerous additional phone calls and text messages that allowed me to continue learning how to master all of the amenities of my new car. All-in-all, a great experience working with Tim and Mercedes Benz of Laguna Niguel. More

Great Service! I recently had some service issues with my E550. So I called Matt Moskal at Laguna Niguel Mercedes. My husband has had very good service from him. Mat I recently had some service issues with my E550. So I called Matt Moskal at Laguna Niguel Mercedes. My husband has had very good service from him. Matt is great. He explained everything including whatever would be covered under warranty. And he had a loaner car waiting for me! When I picked up my car, there were no surprises. Everything worked out great. It is really comforting to know that I can rely on Matt and Laguna Niguel Mercedes. More

Good experience in MBLN This has been my second car that I leased and fifth car that was delivered to me from MBLN. I think each timer hey have given me a great deal and I wa This has been my second car that I leased and fifth car that was delivered to me from MBLN. I think each timer hey have given me a great deal and I was treated very nice and kindly. Mr. Mendes has been very helpful for choosing the care that I was interested. He was very patient and very keen to provide me fast delivery with right condition. I will refer my friends to him in case they need to purchase MB car in future. More

You have restored my faith in MB It has been YEARS since I have purchased/leased a car from any dealership. I have purchased slightly used Mercedes Benz (2003 & 1999 E Class) in the p It has been YEARS since I have purchased/leased a car from any dealership. I have purchased slightly used Mercedes Benz (2003 & 1999 E Class) in the past and have enjoyed owning the cars. Unfortunately, my local Mercedes dealership AND Mercedes Corp. have never recognized me as a "good" customer because I did not buy, nor service my MB's thru the dealership ... so, I had decided not to support the brand any longer. When our financial advisor suggested my wife lease a new car for her Real Estate business, I must say, I cringed a bit knowing I would have to walk into a dealership again. We narrowed the choices to Cadillac, Audi, Jaguar, and, as a last resort, ... you guessed it ...Mercedes Benz. We did our due diligence ... test drove all of the above ... and as it turned out, the wife's 1st choice was the E350 MB. I took advantage of the Costco New Car Program, discussed options via numerous emails with Kekoa & Dustin ... just to ensure my 4 hour round trip commute to the dealership was not in vain ... we reside in the Palm Springs area. When we arrived at the dealership last Saturday afternoon, we were greeted by Alex K. who seemed genuinely concerned about ensuring the leasing of the new car be a positive experience. Alex introduced us to Bernie M. who wasted no time showing my wife the choices available. Three hours later (I understand buying a new car takes an average of 5 hours) we headed home with a new E350. My MANY Thanks to Bernie M. ... for having the patience to allow my wife to change her mind a few times (against my better judgment ... she opted for black) and getting us thru the paperwork so quickly and making the process so "painless", to Alex K ... for making my wife and I feel like we are customers worth having! ... to Kekoa & Dustin, for their initial responses to my quote requests, and their instance that our trip to their dealership would be worth while. More

I went to MBLN for a visit and possibly buying a new Mercedes for my wife as a gift for valentine's day. There, I met Mr. Zokaeieh for the first time, he was very friendly and knowledgeable about all di Mercedes for my wife as a gift for valentine's day. There, I met Mr. Zokaeieh for the first time, he was very friendly and knowledgeable about all different makes of Mercedes Benz and helped me choose the best deal to match my actual need and best fit to my budget. I never had such experience in any dealership before, actually it felt like I have always been buying my cars from them. It was great experience and I would definitely recommend MBLN and specially my new friend Mr. Zokaeieh to all my friends. More

Russ Ellis worked up a very acceptable price for my new MB and was really a pleasure to work with. John Maxwell the Finance Mgr was also a pleasure to work with. All in all, a very good car buying ex MB and was really a pleasure to work with. John Maxwell the Finance Mgr was also a pleasure to work with. All in all, a very good car buying experience. More

My husband brought his car here for service for the first time on the recommendation of a friend. We have been long time customers of Fletcher Jones, but after our experience here we will be moving our busi time on the recommendation of a friend. We have been long time customers of Fletcher Jones, but after our experience here we will be moving our business to Laguna Niguel. Scott Parry was our service manager and he was OUTSTANDING. After checking our car in he had a loaner car ready for us to take with no wait. Our car was ready when promised and the whole process was great experience. We will definitely be back to Laguna Niguel for our next service. More

This has been my second car being leased from MBLN. They have given me a great deal and have super nice trying to work with me. From the first minute till the end the experience has been great, smooth and have given me a great deal and have super nice trying to work with me. From the first minute till the end the experience has been great, smooth and no pressure. I have referred my other family members and friends to them as well and they all have been happy. More

Great experience from the initial visit. Kevin Galaviz gave us his personal attention as we test drove a couple models and also asked questions via email. Very professional from start to finish. gave us his personal attention as we test drove a couple models and also asked questions via email. Very professional from start to finish. More

We had a great experience with our salesman David Gonzales. He was low pressure, and worked to get us into the car we wanted at a price we could afford. Our finance manager Jane that did the paper wo Gonzales. He was low pressure, and worked to get us into the car we wanted at a price we could afford. Our finance manager Jane that did the paper work on the deal was okay. We purchased the extended warranty, gap, and the DuPont interior protection. Nobody told us how to get the DuPont protection done, and I got passed around the dealership as nobody seemed to know what to do. I was then told I needed to figure it out with Jane since she sold me the service. She wasn't available, but Lee in service scheduled the service and said he would verify the purchase of the service. Dropping off the car and getting a loaner was easy. The courtesy vehicle fleet is very nice and is a fantastic benefit. When I picked up the car they said it was all good. When I got home and went to exit the car I discovered someone had mistakenly marked on the driver side interior arm rest with an ink pen. I had to drive back to the dealer wasting my time and fuel to get this corrected. They removed the ink mark and seemed embarrassed that it happened. I got a call from the service manager who was very apologetic about the mistake . He offered me a complementary detail and tank of gas. The next day I took my car to the service department. The detail manager was very nice and recommended that I wait a few months for the full detail service since the car was new. They washed the car, vacuumed it, and filled it up with gas. I appreciate the dealership extending me the gas a detail as it shows they value my business and truly want customers to have a great experience. So far I'm very pleased to have purchased our first Mercedes Benz in Laguna Niguel, and I would highly recommend working with David. More