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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.7
1,565 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,565 reviews

September 27, 2014

Wonderful Experience. I've been on the hunt for a new luxury car. I am 24 and my career finally took off. I've been to several dealerships looking at Audi, Mercedes, Lexis, More

by Mariyeah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 29, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Mariyeah, Thank you for your feedback. Costa truly prides himself on providing his guests with 5-Star service and it means even more to him when he knows that he's being compared to other luxury brand dealership experiences. Congrats on your continued professional successes and we look forward to serving you in the future. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

September 25, 2014

Salesmen make the difference. Our Salesman was knowledgeable and personable. Costa took the time to listen to our needs. We were treated as though we were purchasing a luxury car More

by Mmanahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jane Choi
Sep 29, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Mmanahan, Thank you for your feedback. We're so fortunate to have Costa on our team because although he's is a newer member of our team, his customers can't say enough positive things about him. Hi hope you enjoy every mile in your new smart car, and we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

September 12, 2014

Awesome Dealership! Bernie is the BEST! Bernie Mendez is the BEST! He was knowledgeable, understanding, patience, and gave me a GREAT DEAL! I love my new Mercedes and I love working with Be More

by maschoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 12, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Maschoff, Thank you for your feedback, and I'll make sure that Bernie knows how thrilled you are with your experience. We greatly appreciate your business and look forward to serving you in the years to come. Enjoy your new vehicle! Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

September 09, 2014

No Pressure and took the time with me I must have driven over 10 vehicles with David Noble. He stuck with me until I found the perfect vehicle for me and a great price! Very happy customer More

by Rizktkr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Noble
Sep 10, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Rizktkr, Thank you for your feedback about David. I'm pleased to hear that you had a 5-Star experience with us and hope that you enjoy every mile in your new vehicle. We look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

September 06, 2014

Bernie Mendez is a Sales Super Hero! This is the second Mercedes I've bought from Bernie at Mercedes Benz of Laguna Niguel. He is the only person I trusted to show my wife the features o More

by KGryske
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 10, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi KGryske, Thank you for your feedback. Bernie is definitely one of the most patient, non-pushy people you'll come across in this business and he genuinely appreciates when his guests take the time to post their feelings about him as you have. I hope that both you and your wife enjoy every mile in your new car. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

September 02, 2014

Amazing! 5 Star TREATMENT! I bought a Pre-owned car and GARY CASEY IS THE MAN! I drove all the way from LA and would be glad to do it again for Gary. He not o More

by EddieKMB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Casey
Sep 02, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Eddie KMB, I've spoken to my pre-owned manager and there's no record of a customer coming to our store over the holiday weekend with a name that even closely resembles "Eddie K?" There was an individual looking at our $144,888 SLS AMG that perhaps could be the visit which your review is referring too, however that guest had a much different name. Nonetheless, if you are in fact that guest, I feel it would be best to discuss and attempt to resolve your review privately as there are many details of it that are not consistent with those which my team has shared with me. Thank you, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Sep 02, 2014 -

EddieKMB responded

Gary Casey just called me in response to my review, so yes I was at your dealership, whether you have a record of it or not doesn't matter to me, they know I was there, talk to Gary. As far as what you "team" told you, my story is 100% true. In fact, I left out many details from my story. One of which is Tony Venti telling me that rich people come into the dealership and offer to OVERPAY. He sat there and told me people come into the dealership and see a price on a car, then write a check for 20K OVER the asking price. I asked Tony Venti a simple question "why would someone do that?" His answer? "Because they are rich" Real classy dealership and classy salesman. What is a little scary to me is that you aren't sure which customer I am. How many customers are so disgruntled and offended by Tony Venti on a given day that you don't know who it is?

Sep 03, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Eddie, It was nice speaking to you on the phone yesterday and once again I do apologize for how your visit was handled over the weekend. I just spoke to Gary Casey and he's informed me that you're communicating with him and very close to coming to a positive resolution to this situation that will not only end with your ending up with the car you want, at the price you want, but will also restore some faith in our dealership. If there's anything further I can do to assist, please don't hesitate to contact me direct. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

Sep 04, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Eddie, Thanks again for giving us the opportunity to find a positive resolution for you, and ultimately provide you with 5-Star service. I hope you enjoy every mile in your new vehicle. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

August 28, 2014

Outstanding Bernie Mendez quoted us a very competitive price via email. We called and made a deal for a new 2014 250 C sight unseen. I flew in on Monday AM from More

by Johns60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bernie Mendez
Aug 28, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Johns60, Thank you for your feedback. Bernie is a shinning example of the ideal car sales professional, and I'm so glad that you gave us a chance to assist you (especially seeing as you had to catch a plane to do so.) I will be sure to pass you compliments on to Bernie, and hope you enjoy every mile in your new C250C. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

August 27, 2014

Tim Rhine can get buyers a little over factory invoice. Ask for TIM RHINE at Mercedes Benz Laguna Niguel. Also this is his private number 9496320383 I had to write a review for this guy! I'm 20 years ol More

by tomgoodall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rhine
Sep 10, 2014 -

Mercedes-Benz of Laguna Niguel responded

Wow, thanks Tom! We greatly appreciate your feedback and I'm glad that you truly had a 5-Star experience with MBLN. The CLA is an awesome car, and I hope that you enjoy every mile that you're behind the wheel in it. We look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

August 20, 2014

Everything was awesome! If you want to come out singing Everything is Awesome.... than bring your vehicle in for service and ask for Scott Parry. He goes above and beyond to More

by cmnero7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Aug 26, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi Christine N. Thank you for taking the time to let us know about your experience with Scott and our service department. We greatly appreciate your business and look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

August 19, 2014

""Bernie's the Best"" I wasn't looking to get a new car, but I herd from my brother-in law that MBLN was having this great lease deal on the Smart Car so I decided to check More

by chefpalmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aug 19, 2014 -

Mercedes-Benz of Laguna Niguel responded

Hi chefpalmer, Thank you for sharing your great review on our dealership. We are glad to hear that Bernie Mendez was able to provide you with an exceptional experience. He is a great asset to our dealership in new as well as certified pre-owned vehicles. We will be sure to share this great review with him. We welcome you to our family and look forward to seeing you again at our dealership for complimentary car washes! Sincerely, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

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