Mercedes-Benz of Laguna Niguel

Exceptional Customer Service - Joey Stokes and Dealership Joey Stokes is amazing and the overall experience at the dealership has been great. I have purchased vehicles from Joey for over 10 years now. She i Joey Stokes is amazing and the overall experience at the dealership has been great. I have purchased vehicles from Joey for over 10 years now. She is friendly, responsive and helpful in many ways. Whether I was calling to buy a high-end car or looking for her opinion on something she has always been there and willing to help. I recommend her to everyone I know. It has been such a great experience. I have purchased vehicles from this dealership over the years. The sales experience, service and general support has always be top notch. More

Carson Helton gets 5 Stars! We purchased our car on Christmas Eve 2014. We initially inquired on-line and submitted a contact request. Within minutes, Carson Helton was on the ph We purchased our car on Christmas Eve 2014. We initially inquired on-line and submitted a contact request. Within minutes, Carson Helton was on the phone discussing the vehicle we had in mind. After 2-3 phone calls back and forth, the price and terms were agreed upon. Carson is a no xx, straight talk salesperson and made the sale process smooth and trouble free, unlike some other dealerships that we had visited. We would gladly recommend Carson Helton to assist you with your next car purchase! Thanks again, Gary & Mikki More

The ultimate buying experience I want the world to know, Mercedes Benz of Laguna Niguel is without a doubt a truly 5 star Mercedes store. The staff is exceptional, courteous, Friend I want the world to know, Mercedes Benz of Laguna Niguel is without a doubt a truly 5 star Mercedes store. The staff is exceptional, courteous, Friendly and very accomodating. I have to say David Noble my sales executive should be cloned, if this were possible the dealer would double it's current volume - if everyone seeking a new or used Mercedes in Southern California knew about David and his awsome way of making his clients feel so comfortable, there would be a line outside the door waiting to work with him - no hype, this is fact. I really had no plans on purchasing a car for my wife this weekend, however the deal presented was just to hard to pass up - Thank you again David for being employed at MBLN - Management would be wise to promote you to Sales Manager so you could craft your skills on the rest of the sales staff - making the world of MBLN the ultimate experience. I see you furture with running the store. More

A 5-Star Experience at MBLN We have been researching cars for the past month and had continuously come back to MBLN. On 12/30/14, we had the wonderful experience of working with We have been researching cars for the past month and had continuously come back to MBLN. On 12/30/14, we had the wonderful experience of working with Costa Spektor, Sales Representative. From looking at all of the various models/years available, we found our 2013 E350 Sedan. The 5-Star treatment continued through the purchasing process with care given to our personal comfort, as well as our professional expectations. We were introduced and spoke with Tony, the Manager, and Ramsey in Finance. Throughout the entire experience, we were e3xceedingly pleased and reaffirmed in our understanding that this dealership, and Mr. Spektor and the other fine personnel, are by far the best in the industry. While purchasing a car seems like an endless process, we can assure you that the process never lagged, was extraordinarily smooth, no “hiccups,” and we were attended to in a personal/professional manner. We cannot recommend this dealership and personnel highly enough. More

Tire Pressure Issue I purchased a 2013 C250 "loaner car" from MBLN a few months ago and it's just like a new car (see Steve Mead for a great deal). I recently noticed one I purchased a 2013 C250 "loaner car" from MBLN a few months ago and it's just like a new car (see Steve Mead for a great deal). I recently noticed one of the rear tires was losing air slowly and I took it over to the service department. I was aware the tire was no longer under warranty however the service manager took care of the problem at no charge. Although it was a minor problem the dealership went beyond was was required of them and took care of the problem in a friendly and professional manner. Naturally they gave me a loan car to use for the day.I highly recommend this dealership. More

Wonderful Experience Car buying is something I normally dislike intensely. Obviously, I hadn't been to Mercedes Benz Laguna Niguel. This was my first car purchase at MBLN Car buying is something I normally dislike intensely. Obviously, I hadn't been to Mercedes Benz Laguna Niguel. This was my first car purchase at MBLN and it was great! The extremely knowledgeable sales team listened to me as I explained my desired car features and showed me a number of cars that fit my criteria. I drove away with the perfect car - the right features, color, style and price! I have been recommending MBLN to my family and friends and will certainly come back again. I love my car! Thank you, MBLN! More

Purchase of 2013 CPO E-Class Absolutely one of the best car buying experiences, ever! Not sure what I was thinking as I came in at dusk in pouring down rain. I was greeted by Cost Absolutely one of the best car buying experiences, ever! Not sure what I was thinking as I came in at dusk in pouring down rain. I was greeted by Costa Spektor, Sales Representative, who discussed with me (prior to heading out in the rain) my desires in a CPO Mercedes. He suggested a couple of vehicles to look at as I was not sure if I wanted a coupe or sedan. Costa insured I had an umbrella over me the entire time as we walked the E-Class line (and what a selection they had, every color I could want, and this was pre-owned). We stopped at a coupe where, after much discussion, determined a sedan was the best choice for me. We test drove one of the sedans I was interested and I knew we made a great choice. We returned to the showroom where Costa introduced me to his manager, Tony Venti. They asked what I thought and I stated I was not sure and I wanted to come back in daylight, they understood ... absolutely no pressure to purchase a vehicle. I came back the next morning, met with Costa, actually liked another vehicle (color), test drove and determined that was the car. I had another make of vehicle, a 2014, which I was not happy as a trade. Tony appraised the trade and I determined the offer was very fair. We negotiated, in my option, a very fair deal, Costa introduced me to Ramsay Jermone in finance. Ramsay throughly explained the entire process, I signed the papers, and closed the sale ... so I thought. Costa insured I met the Service team, who would be taking care of me after the sale! We then went back to pre-owned where Costa and Tony insured I completely understood the operation and controls of the vehicle. The follow-up after the sale by Laguna Niguel's customer representative, and Costa, my Sales Representative, was spot on to insure I was completely satisfied. I finish this review by stating Costa Spektor, and the entire team at MBZ Laguna Niguel exceeded my expectations! Sincerely Kevin R, San Clemente, CA. More

Excellent service I started coming to MB Laguna about 2 years ago after getting tired of the less quality of customer service at the local dealership in San Diego. Each I started coming to MB Laguna about 2 years ago after getting tired of the less quality of customer service at the local dealership in San Diego. Each time that I have came to MB Laguna, I always felt welcome and everyone was knowledgeable about my concerns. Everyone is very friendly and I always get a warm greeting. I have experience excellent service from Sales, Services and Parts department. I have always left the dealership happy and satisfied. And it is worth the drive from San Diego. Thanks C. Wilkins More

5 Star My experience was as always 5 star!!! This is my third card from this dealership. Working with Ali Hashemi and Mark Hansen is a pleasure. They are fr My experience was as always 5 star!!! This is my third card from this dealership. Working with Ali Hashemi and Mark Hansen is a pleasure. They are friendly, considerate of my needs and time and never pushy. I will return for my next car here. Thank you. More

Great Service It all started on a balmy Saturday afternoon when I unexpectedly fell in love with a particular Mercedes-Benz CLA250. I was not in my plans to buy a M It all started on a balmy Saturday afternoon when I unexpectedly fell in love with a particular Mercedes-Benz CLA250. I was not in my plans to buy a Mercedes-Benz but once I drove it, I was convinced this was the car for me. Unfortunately, I didn't act fast enough and by the time I went back to buy the car, it was sold. And this is where my journey began. Edries Etemadi from Mercedes-Benz of Laguna Niguel worked diligently to track down the car of my dreams while at the same time, negotiated with my brother for the best deal. The car was literally nowhere to be found. I had specific criteria from which I would not budge and I was prepared to order the car and wait the 3-4 months for it to arrive. While offering me a myriad of options in other cars, Edries patiently continued his search despite the dead ends he continually ran into. Finally, he located the car in route and made all of the arrangements to ensure it would be delivered here. I am convinced this was no small feat. I was so grateful for Edries' persistence in addition to his willingness to deal with my brother who is a tough negotiator. And although I was buying one of the lower priced cars on the lot, Edries worked to get me what I wanted as if I was buying the most expensive car. I highly recommend Edries Etamadi at Mercedes-Benz of Laguna Niguel if you're in the market to buy a Mercedes-Benz. More