Mercedes-Benz of Laguna Niguel

I never thought that buying car would be this enjoyable My experience with buying the GLA-Class Mercedes@MBLN was enjoyable and satisfying. What I like most about this sale transaction with Russ Ellis is h My experience with buying the GLA-Class Mercedes@MBLN was enjoyable and satisfying. What I like most about this sale transaction with Russ Ellis is honesty and quick. My husband put in a bid for the car that I want and Russ responded within a few hours. After a few days locating the car, we came to test drive and process the loan paperwork. We test drive and got our car and the loan paperwork process within 2 hours. It is the fastest and relax experience that I ever had with buying a car and that was because Russ honor this deal and the financing service gave us the loan rate that we want. It is the first time ever that I have bought a car that I don't feel that I am paying for features/options that I don't need and want. My husband felt that he got the best deal for the car since Russ is the only one who agreed with the bid. Russ is also very knowledgeable with the feature and how the car runs so he told us ahead of time of what it would feel like when we shift gear. More

I got what i wanted while feeling relaxed. I had a great experience at the hands of Mark Hansen. I had just spent the whole morning going through selling my previous car privately so last th I had a great experience at the hands of Mark Hansen. I had just spent the whole morning going through selling my previous car privately so last thing I needed was a headache trying to get a new car. I had been looking around, before selling my car, at various makes and models so I was done with the dealership experience by now. Mark however made it simple and painless to get the car I was looking for; and I actually enjoyed my time at the dealership. I'm now happily leasing and driving a new GLK 250, and I am happy about the gas it will be saving me. More

Our experience @MBLN should be what Car Buying should be I think what we experienced @MBLN should be the only experience anyone should get. Carson, who managed the entire transaction over two days made our e I think what we experienced @MBLN should be the only experience anyone should get. Carson, who managed the entire transaction over two days made our experience pleasant, informative and personalized. We initiated our transaction via eMail exchange by defining our very specific requirement. I must give MBLN team an extra point for listening and keeping the transaction tailored to what we communicated. We spent around hour and half on first day and left the dealership with an offer which we did not even feel we needed to negotiate. Carson was just professional, transparent and candid. We did not go with a mind-set that we will be offered something which we may not be able to refuse. Carson understood our dilemma and we mutually decided to sleep on it for a day. By next day afternoon we decided to go with the option, sent an eMail to Carson, scheduled an appointment and by 8 PM we were on our way with our new B-Class, our first Electric. Carson managed the entire transaction from top to bottom. I think this is a key reason for MBLN's success. The Internet Sales management team seem to be very informed and focused on customer service. Finally Shawn made our paper work process easy, clear and easy. A truly five star experience. More

Working with Kevin Galaviz was a GREAT experience!!! Great experience headed up by Kevin Galaviz. He is knowledgeable, patient, and a great salesman. The process was smooth and easy, I was in and out i Great experience headed up by Kevin Galaviz. He is knowledgeable, patient, and a great salesman. The process was smooth and easy, I was in and out in less then an HOUR! That is unheard of, the day long trips to buy a car are over with. Give Kevin a call, and he will make it quick and painless. Also I got a great deal. I owed over $12k in damage and overages with mileage. Plus $4300 in negative equity on my trade it. And Kevin got the dealership to work out a great deal. They ate all of my fees and costs and got me in my dream car! LOVE my 2015 C-300!! Thank you Kevin and of course Ali (Sales Manager) for all your hard work on getting this deal done. I am a LN Mercedes customer for life. Thank you!!! 5 STARS!!! More

Amazing experience I had a very pleasant experience purchasing my new Mercedes with Mark Steuber he was extremely professional , friendly and he tried to accommodate my I had a very pleasant experience purchasing my new Mercedes with Mark Steuber he was extremely professional , friendly and he tried to accommodate my needs as best as he could. I would definitely recommend not only the dealership but also to look for Mark. Best RW More

Best Lease and Deliver Experience "Ever" Hello Jessica, A short note to let you know how much I enjoyed working with you, I appreciated your professionalism and certainly the knowledge you Hello Jessica, A short note to let you know how much I enjoyed working with you, I appreciated your professionalism and certainly the knowledge you possess regarding the S class and all the new options and features that come with the new S class model. As you know, I’ve been driving Mercedes for over 30 years, leasing a new MBZ every 2 to 3 years. I’ve leased vehicles from just about every MBZ dealership in Orange County over the years, once even had one drop shipped from the Bay Area. My experience with you was clearly extraordinary. Your patience and determination to get me into the car I wanted was remarkable and I must add a truly enjoyable experience. It is refreshing to work with MBZ representative that is knowledgeable in every aspect of the lease transaction and happy to spend over two hours not only explaining and setting up the new features and options in my S class but also the mbrace app on my IPhone. Finance Manager, John Maxwell (nice guy) made finalizing the paperwork, professional, quick, painless and a no stress, simple process. As I shared with you with a firm handshake and thank you before leaving the dealership, It was the best lease and delivery experience “Ever”. A genuine Five Star experience. I’ve already shared my experience with friends and colleagues who will be contacting you in the near future. Thank you! Best Regards, Tony M. More

Great sales experience! Hi Joey, As you know I have been extremely skeptical and dreading of working with car dealers, until meeting you and working with you over the past t Hi Joey, As you know I have been extremely skeptical and dreading of working with car dealers, until meeting you and working with you over the past two years! I've been sitting in my new car going over the features and loving it, after the pleasurable service from you. I truly appreciate you working hard in asking what I needed from MBLN, and making me feel comfortable and confident with this decision. You will only receive rave reviews from me about taking such good care of me, and get the highest recommendation to my friends and associates. It was truly an enjoyable process for me!! Warmest regards- LML More

Efficient process We test drove two models with Gerhard on our first visit before we knew if my old car was totaled. He followed up with me during the week and was dili We test drove two models with Gerhard on our first visit before we knew if my old car was totaled. He followed up with me during the week and was diligent without pushing. when we decided to buy, the process was efficient and friendly. More

BEAT COMPETITION AND RSSY TO DO THE DEAL I highly recommend Ray Hashemi to purchase your next car from. He took all in consideration and worked the numbers to fix my expectations. I had sho I highly recommend Ray Hashemi to purchase your next car from. He took all in consideration and worked the numbers to fix my expectations. I had shopped another dealer, whom I had done my last lease with, and Ray beat the deal and offered expert information about the C300. I am very pleased with the service and would return for cars in the future. More