Mercedes-Benz of Laguna Niguel

recent purchase of C250 Bernie Mendez from Laguna Niguel was exceptional in assisting me with my recent purchase of my C250. For years I have dreaded buying cars and more oft Bernie Mendez from Laguna Niguel was exceptional in assisting me with my recent purchase of my C250. For years I have dreaded buying cars and more often than not would get immensely frustrated in the process. However my experience with the Mercedes-Benz of Laguna Niguel would be vastly different. Bernie took the time to assist well above and beyond what I could have expected. First of all I dont live near this location and so trying to ensure the vehicle I was interested in there would still be there when I arrived. He not only ensured that it would be but also had answered all my questions before I even left. This enabled me to help determine without driving almost 2 hours if this would be valuable use of my time. When I arrived Bernie assisted me in then showing me the vehicle in question but also 2 others like it to ensure I would be happy with my choice. From there it was it was smooth sailing. We took the vehicle for a test drive and then went to the office to review the vehicle. There was no haggling or issues with discussing pricing. Bernie was straight forward and had all the options clearly laid out in preparation for me. It was a quick and easy decision as a result. I was then take to financing and to finalize all my paperwork. There I was fully informed of every detail of my loan and warranties. They were informative and detailed with how everything worked. Lastly two requests that I feel were taken care of exceptionally. First I arrived in a rental car. They told me to leave the rental and that they would take care of it. This blew my mind!! I had just been in accident the week before and my life was in bit of disarray. I could not believe that they would help with this as this is certainly not within the scope of purchasing a vehicle. Second, I was buying this as surprise for my fiance. I missed the chance to get the key chain from the store before they closed but Bernie first thing the next morning overnighted my choices!! I was able to pick her up from the airport in the new car with her gifts!!! This is a truly special place to buy a car and has remarkable people there to are real and not some pushy salesman. If you are looking for a great experience...look no further!!! More

Excellent Experience Joey Stokes is a great sales professional. She made my buying experience a real pleasure. Very informative, precise, knowledgeable, and pleasant. I Joey Stokes is a great sales professional. She made my buying experience a real pleasure. Very informative, precise, knowledgeable, and pleasant. I will recommend her to all my friends. Thanks Ms. Stokes, Great Job. Fast Service. No waiting. I will be coming back. I would like to also mention Mr. Kondori for his professionalism and great service. Very informative and knowledgeable. The person who brought and prepare my vehicle also did a great job. Sorry I didn't remember his name. More

GREAT People I came to buy a used ML and I left the dealership with a brand new ML 250 Bluetec Top of the line Service from the internet sales department I came to buy a used ML and I left the dealership with a brand new ML 250 Bluetec Top of the line Service from the internet sales department More

Great people to work with when buy a car. Best experience I have ever had in purchasing a car. My last car, I paid cash and it took 3 hours. at MBLN it took, what seemed, minutes. I found th Best experience I have ever had in purchasing a car. My last car, I paid cash and it took 3 hours. at MBLN it took, what seemed, minutes. I found the car I love, and the next thing I knew I am driving away in it. Wayne Herbert, my salesman, and the staff were all kind, helpful, and knowledgeable. I would highly recommend anyone who is in the market for a new/used Mercedes to shop here. More

Returning customer Went in for routine service on my 2-year GL, a few weeks later walked out with a 2015 GL. Lease. This is my 3-Rd car from MBZ of Laguna Niguel. Russ i Went in for routine service on my 2-year GL, a few weeks later walked out with a 2015 GL. Lease. This is my 3-Rd car from MBZ of Laguna Niguel. Russ is knowledgeable, precise and considerate. Takes all his time with his customers. Big dealership with small dealership feeling. In 2004 my husband & I purchased an ML from John Maxwell now in the Finance Dept. I was happy to work with both of them this time around since my husband is no longer by my side. Made it very easy for me to understand the process. I love the ML and GL series! Great dealership! Will be back again! More

Excellent buying experience and services. Our Sales and Leasing Consultant, Cyrus Moatazedi, went out of his way and stayed late to accommodate us with a good deal on the 2015 B and services. Our Sales and Leasing Consultant, Cyrus Moatazedi, went out of his way and stayed late to accommodate us with a good deal on the 2015 B-Class Electric Drive. He even delivered the car to our house the same night. The final paperwork with the Sales Manager Jane Choi is fast as well as providing knowledgeable options that we can select for the car. We would definitely be purchasing the next MB from MBLN again. Tommy &Sonia More

I would highly recommend Bernie Mendez at Mercedes Benz LN I would highly recommend Bernie Mendez at Mercedez Benz Laguna Niguel. He went out of his way to help me select my vehicle and provided outstanding cu I would highly recommend Bernie Mendez at Mercedez Benz Laguna Niguel. He went out of his way to help me select my vehicle and provided outstanding customer service. He also continued to help me with my vehicle needs after I purchased my car. More

Amazing experience! My dealer, Ho Yi works so fast and hard. He saved our precious time and made me meet my goal at the same time! I really appreciate his support. I h My dealer, Ho Yi works so fast and hard. He saved our precious time and made me meet my goal at the same time! I really appreciate his support. I highly recommend Ho Yi if you need Mercedes. He is very nice and experiencedo about Mercedes! Thank you Ho again! More

I won't shop anywhere else The address is 1 Star, but I'm giving MB of Laguna Niguel 5 stars! My husband bought our 1st Mercedes from Costa the Russian, 2 years ago from another The address is 1 Star, but I'm giving MB of Laguna Niguel 5 stars! My husband bought our 1st Mercedes from Costa the Russian, 2 years ago from another dealership, and he kept in touch so we knew where to find him when it was time to get a new one. His reputation definitely precedes him, and I appreciated his "everything is no problem" attitude, and professionalism. He and Tony, the sales manager, really worked the most amazing deal, and I truly feel they did the best they could for our personal situation. Even finance was easy and I can't tell you how much I appreciate that! More

Stellar Service at One Star Drive Bernie Mendez is a 20 on the scale of 10. He did a great job of managing the process with integrity and in a straightforward manner. I am his custom Bernie Mendez is a 20 on the scale of 10. He did a great job of managing the process with integrity and in a straightforward manner. I am his customer for life. This is the second car purchased from Mercedes Benz Laguna Niguel. More