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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.7
1,565 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,565 reviews

December 23, 2015

Thrilled with our 2015 E400 We went to Mercedes Benz of Laguna Niguel not really expecting to walk away with a car that day, In fact, I waited in the car while my husband shoppe More

by wendy&jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramsay Jerome, Gary Casey
Dec 30, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Wendy&Jay, Thank you for your rave review for Kosta and our dealership. We always strive to provide our guests with Five Star Service, and I'm pleased to hear that's exactly what you received. Congratulations on your new vehicle; we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826

December 19, 2015

Great Buying Experience! I visited Mercedes-Benz of Laguna Niguel with the hopes of making a great deal on a C250, and not only did I get a great price, but I received fantast More

by a_winters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hansen
Dec 22, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Mark, Thank you for the great feedback. I'm pleased to hear that you received the 5 star service we're committed to providing. I'll be sure to share your feedback with Mark as I know he will greatly appreciate it as well. We look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

December 18, 2015

Easy breezy Had MB for over 25 years and this dealership is by far the best all around. No high pressure and good service. Kevin Marlowe, our sales Rep made the More

by Judymol123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Marlowe
Dec 22, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Judymol123, Thank you once again for your business. Was there anything in particular that we didn't do to your satisfaction which prevented you from being able to give us a 5 Star rating for Customer Service and Pricing? 4 Stars is great, but we do strive to provide 5 Star Service at One Star Drive, so if there is anything we could have done differently, please let me know so that I can make any necessary changes in order to ensure a 5 Star worthy experience on your next visit. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

December 15, 2015

MBLN did it again, another great experience! Going into my second lease, I was nervous the process wouldn't go as smooth as my first; you always hear those horror stories once they've got you hoo More

by nicole sebring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rhine, Jane Choi
Dec 22, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Nicole, We appreciate the great feedback about your experience with Tim. I'm pleased that he provided you with 5 star service. We look forward to serving you in the years to come. Congratulations on your new C250 Coupe! Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

December 14, 2015

Lied to and no response to follow up On 11/20/15 we came to Mercedes-Benz of Laguna Nigel and purchased our 2012 S550. We knew what we were looking for and had financing from our credit More

by pamelamsmith
Customer Service
Recommend Dealer
No
Employees Worked With
Shawn Kondori, Gene Russell
November 25, 2015

Extemely professional and friendly dealership! Andre Javardian was very helpful and receptive to our requirements and needs. We felt very comfortable with him which made our purchase a positive ex More

by Pj54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Javardian
Nov 30, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Pj54, Thank you for sharing this feedback with us, and welcome to the MBLN family! I am very happy to hear that Andre was so helpful, and made you comfortable with your purchase. I appreciate that you will recommend us to your family and friends, and we hope to see you again soon. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

November 25, 2015

Great Service I have one to this dealer several times since is near where i live, and this is the first time they assist me in a professional way, from the moment I More

by Alexs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Moatazedi
Nov 30, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Alexs, Thank you so much for leaving this review for us here, and for sharing your experience with us. I am so pleased to hear that your recent visit with us, and with Cyrus, and worthy of a 5-star review. I truly hope that you enjoy driving your new car, and we hope to see you again in the future. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

November 24, 2015

Unbelievable Car Buying Experience! Rarely does anyone walk out of car dealership feeling that they had a great experience, especially when you're trying to negotiate a deal with a hungr More

by derrekostr21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 03, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi derrekostr21, Thank you so much for sharing this feedback with us, and congrats on your new car. It's great to hear that Kosta worked well with you and your family and helped find the right car for you. I truly hope that you enjoy your new car, and we hope to see you again in the future. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

November 20, 2015

Total satisfaction Kerry Sullivan was excellent! Frienfly professional and quite knowleageble After looking at cars the experience Was so pleasanr That i leaased 2 More

by Henrycars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Campbell, Kerry Sullivan
Nov 23, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Henrycars, Thank you so much for leaving this review for us here and sharing the feedback about your experience with Kerry. We strive to provide a 5-star service for every guest, and I am pleased that he delivered on this promise. Please enjoy every mile in your new car, and we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

November 17, 2015

You are the best, David !! David is an extraordinary human being, loving, kind and compassionate. He is laid back and easy to work with, and immediately put us at ease. He is More

by the man I love
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Nov 23, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi the man I love, Congratulations on the purchase of your new Mercedes-Benz, and thank you so much for sharing this feedback with us! I am so happy to read here that David provided a 5-star service and helped you find the right car for you. I truly hope that you enjoy driving your new car, and we hope to see you again. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

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