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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.7
1,565 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,565 reviews

March 04, 2016

Repeat buyer David Gonzalez made the whole buying process seamless. Great facility with even better staff. This is my second car from this dealer, and it will not More

by Laker Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Mar 04, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Matt, Thank you for writing this fantastic review! We're glad to have David on our team and are happy to hear that he provided you with the experience you deserve. Customer satisfaction is what keeps us going and we hope that you visit us again soon. Please feel free to contact us, or David again for any of your Mercedes-Benz needs! Thank You, David Kim, General Sales Manager

March 04, 2016

Great experience First good experience at a car dealership. The salesmen (Russ Ellis and Gene Russel) were extremely professional, not trying to oversell or upsell any More

by bmad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Ellis, Gene Russell
Mar 04, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, We're elated to hear about your recent experience! The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. Enjoy your new vehicle and we hope to see you again! Thank You, David Kim General Sales Manager

March 01, 2016

Ray and everyone else at MBLN are first-rate! I am a convert - I won't be satisfied driving anything other than a Mercedes. Nor will I ever settle for anything less than the type of exceptional cu More

by poteidaian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi, Shawn Kondori
Mar 01, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for writing this fantastic review! We couldn't be more pleased to hear that Ray went above and beyond to make sure your car-buying experience went smoothly. We look forward to hearing from you again and please contact us if you ever need anything regarding your Mercedes-Benz! Thank You, David Kim, General Sales Manager

March 01, 2016

They did it again Kevin Marlowe is the man. No nonsense, got me in the right car at the right price. He even moved my license plate frame to the new car for me!!! 90 mi More

by LoboOC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marlowe
Mar 01, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for choosing Mercedes-Benz of Laguna Niguel and letting us know how we're doing. It makes us extremely proud and happy that your visit with us was an enjoyable one! Kevin is one of our esteemed members who reflects the values of our family! Congrats on your new vehicle and should you ever have any questions, please don't hesitate to ask. Thank You, David Kim, General Sales Manager

February 26, 2016

Smoothest Buying Experience Ever!!!! Thanks to Steve/ Mario and Nelli for our Sprinter purchase. The whole process from determining a unit to signing the contract was a pleasure. Thanks g More

by RobertT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Hauser
Feb 26, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Robert, We appreciate you taking the time to leave this positive review. We're extremely pleased to hear that our team helped you get into a new Sprinter and provided you with the experience that you deserved. We look forward to a long lasting relationship together and please don't hesitate to ask any questions, should you have any. Thank You, David Kim, General Sales Manager

February 24, 2016

thank you, cyrus! cyrus is truly one of the nicest people i've ever met in my life. i just purchased a car for the first time and at first the process felt so dauntin More

by alilabelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Moatazedi
Feb 25, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Your positive feedback is greatly appreciated! We know the car-buying experience can be stressful and we're so pleased to hear that Cyrus made it as stress-free as possible. Please know how appreciative we are of your business and congrats on your new vehicle! Thank You, David Kim General Sales Manager

February 24, 2016

Professional staff. Beautiful, efficient dealership. Dealer was patient as he guided us through the lease process. Professional staff. Beautiful dealership with excellent services. Not the first time I'v More

by Smart Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carson Helton
Feb 24, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Valued Customer, We appreciate you taking the time to leave this thoughtful review. It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. We hope you're enjoying your new vehicle and thank you for choosing Mercedes-Benz of Laguna Niguel! Thank You, David Kim General Sales Manager

February 23, 2016

Best buying process ever I came to Laguna Niguel for an used car in stock. There was almost no wait when I arrived. After a test drive I figured the car I came for wasn't the More

by lawrenceyang26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2016 -

Mercedes-Benz of Laguna Niguel responded

HI Lawrence, We appreciate you taking the time to leave this thoughtful review. Bernie s a valued member of our team over here at Mercedes-Benz of Laguna Niguel and we're thrilled to hear he was able to take such great care of you. Enjoy your new vehicle and we hope to see you again! Thank You, David Kim General Sales Manager

February 22, 2016

New Car Purchase I have to say that Carson Helton at Mercedes Benz of Laguna Niguel was great to work with. He helped me find the car I wanted and took away the stress More

by Hapakroberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carson Helton
Feb 22, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, Thank you for taking the time to leave this positive review. Carson is an outstanding member of our team and is constantly going above and beyond to ensure that our customers receive the experience that they deserve. We'd like to congratulate you on your new Mercedes-Benz and please don't hesitate to ask any questions, should you have any! Thank You, David Kim General Sales Manager

February 17, 2016

Really is 5-star service! I was online searching for a certified used Mercedes-Benz. MB of Laguna Niguel captures your phone number and calls you to make an appointment to see More

by DrM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2016 -

Mercedes-Benz of Laguna Niguel responded

Dear Valued Customer, We're elated to hear about your recent experience. The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. Thank you for choosing Mercedes-Benz of Laguna Niguel and we look forward to serving you again soon. Thank You, David Kim General Sales Manager

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