Mercedes-Benz of Laguna Niguel

Amazing crew, perfect customer service. Got exactly what I want with no trouble. @salesperson: Alex Gomez👍 Got exactly what I want with no trouble. @salesperson: Alex Gomez👍 More

Brett Ogan is the ultimate professional with an extremely high level of business acumen. He conducted an extremely thorough walk around presentation and he made the buying experience enjoyable and smooth. high level of business acumen. He conducted an extremely thorough walk around presentation and he made the buying experience enjoyable and smooth. The vehicle delivery process was fantastic and Brett did a great job highlighting the features of the vehicle. I highly recommend Brett and Mercedes Benz of Laguna Niguel for your sales and service needs. More

Brandon Rodriguez is the Sales Representative who assisted me in leasing a 2024 Mercedes-Benz EQB. I cannot say enough great things about his understanding, knowledge, friendliness, and patience with assisted me in leasing a 2024 Mercedes-Benz EQB. I cannot say enough great things about his understanding, knowledge, friendliness, and patience with someone who never leased a car. I greatly appreciate his assistance and if you need any help, he is your guy. Thank you Brandon for the great experience we had with your assistance! Best, Milena More

Misleading Tactics – Be Cautious I had a frustrating experience with Mercedes-Benz of Laguna Niguel on May 23, 2025 after submitting a KBB Instant Cash Offer. I countered with a fair offer, and a repres experience with Mercedes-Benz of Laguna Niguel on May 23, 2025 after submitting a KBB Instant Cash Offer. I countered with a fair offer, and a representative from the dealership called to say my number was very close to what they could accept and invited me in for an inspection. I clearly stated I wouldn’t come unless my counter was acceptable pending a clean inspection, and I was assured it was. After driving in, the vehicle was reviewed and described as very clean. Despite that, they refused to honor the counteroffer. When I reminded them of what was discussed, the rep spoke with the manager and returned with the same answer: they wouldn’t do the deal. This was a clear bait-and-switch to get me into the dealership under false promises. I hope this review serves as a warning—get all terms in writing before making the trip. More

Went in to discuss options as the end of my lease was approaching, and Javier was very knowledgable, informative, and friendly. He took his time and it didn't feel like we were being pushed to get in and approaching, and Javier was very knowledgable, informative, and friendly. He took his time and it didn't feel like we were being pushed to get in and out, as it is at most dealerships. Walked away with a 2025 GLC and I couldn't be happier. Thank you, Javier! More

My experience buying the 2023 EQS from Mercedes-Benz was nothing short of delightful, and it's all because of ROSIE SOSA. Rosie is simply the sweetest! She navigated the entire process with impressive speed nothing short of delightful, and it's all because of ROSIE SOSA. Rosie is simply the sweetest! She navigated the entire process with impressive speed and professionalism, making what can sometimes be a stressful experience feel effortless and enjoyable. I'm so grateful for her expertise and her genuinely kind demeanor. Thank you, Rosie, for such a wonderful car-buying journey!" More

Enzo impagliazzo was our sales consultant and he did a good job of walking us through the sales process. Also he has already in 24 hrs followed up with us on the items that need to be reviewed on the car, good job of walking us through the sales process. Also he has already in 24 hrs followed up with us on the items that need to be reviewed on the car, so good follow up on the sale. So at this point very good customer care. More

I had a great experience with Tony Valle and his team! Stress free process! I would highly recommend Tony and his team Stress free process! I would highly recommend Tony and his team More

They are deceiving people. I had a very disappointing experience on May 16, 2025. My spouse and I had researched and selected a Certified Pre-Owned car online. We arrived for o I had a very disappointing experience on May 16, 2025. My spouse and I had researched and selected a Certified Pre-Owned car online. We arrived for our appointment and worked with a dealer named Peter, who was ready with the car. He said some other people are also interested in buying the car but we are priority cause we were interested before them. After a test drive, we decided to purchase and were reviewing the price and coverage options when suddenly Peter returned and said the car had been sold. Shockingly, the customers who supposedly bought the car were still inside the dealership! When we asked about this, Floor Manager Kosta Spektor said “whoever completes the paperwork first gets the car,” ignoring the fact that we had arrived first and had an appointment. Then General Sales Manager Andres Segura with confidence insisted there’s no internal communication among salespeople and repeated the same stance. We asked for their business cards, which they gave us quickly, then left without any proper goodbye or explanation. We felt completely disrespected and misled. This was not just about losing a car but about how poorly we were treated at a brand known for quality and customer service. The whole experience was unprofessional and frustrating. I hope Mercedes-Benz investigates this seriously. We didn’t come to Farmer’s Market to purchase a tshirt and someone else purchased before us. This is Mercedes and we came to purchase a car! To VIN: W1KMK4HB8RF038682 More

David Abrams and Reza in Finance were both Fabulous! This is the 2nd car I have bought from David. He is very helpful, knowledgeable and kind. He is very attentive and is always available to help/mee This is the 2nd car I have bought from David. He is very helpful, knowledgeable and kind. He is very attentive and is always available to help/meet or answer any questions. I plan on keeping this car forever but if I ever decide to purchase another one or if any friends or family are looking.... David is the man! More