Mercedes-Benz of Knoxville

We had a very good experience when purchasing our Gle 350. Lauren Bain was very helpful and accommodating. We live 5 hours from the dealership but Lauren did an excellent job making the process go smoo 350. Lauren Bain was very helpful and accommodating. We live 5 hours from the dealership but Lauren did an excellent job making the process go smoothly. More

Made a service appointment online and received a confirmation. Went to drop off the our business Sprinter van on Friday for an early Monday appointment. We got there and low and behold they have n confirmation. Went to drop off the our business Sprinter van on Friday for an early Monday appointment. We got there and low and behold they have no record of our appointment and are booked two weeks out, according to them. We explained to them that we scheduled our customer's calls around the confirmed appointment we had and now we'll have to inconvenience them further. The Mercedes service department flat out DID NOT CARE. Not only that, this is a return to the shop for a repair they supposedly made two months ago. To top it off, when I got to work this morning there are two email reminders for the appointment that the service department said I did not have. Beyond frustrating COMPLETE CUSTOMER SERVICE FAIL! More

Still waiting for delivery the dealership picked a xxxx transport company to deliver a diamond. transport company to deliver a diamond. More

Darryl Bartlett went above and beyond to help me find a car. The experience was amazing from beginning to end. car. The experience was amazing from beginning to end. More

Frank Cardwell was a pleasure to work with. Greatly appreciate his service, friendliness and professionalism! Greatly appreciate his service, friendliness and professionalism! More

Javier was a wonderful salesman, he was very thorough and made sure that all my needs were met. Highly recommend! made sure that all my needs were met. Highly recommend! More

Great experience for my first time dealing with an out-of-state dealership. I dealt with Brandon he did an excellent job in all fields. Amazing service, especially for an out-of-state dealership. I hi out-of-state dealership. I dealt with Brandon he did an excellent job in all fields. Amazing service, especially for an out-of-state dealership. I highly recommend Mercedes Benz of Knoxville and their salesperson Brandon. More

I love buying my. cars at Mercedes-Benz of Knoxville. Javier Escobar made the process easy for me. I had been in an auto accident and had limited mobility, but Javier cars at Mercedes-Benz of Knoxville. Javier Escobar made the process easy for me. I had been in an auto accident and had limited mobility, but Javier brought cars and paperwork to me while I was at the dealership. He explained everything to me in detail. Thank you Javier and Mercedes-Benz of Knoxville. More

Darrell, Javier , GM and Debbie were just great! If I lived near Knoxville, would shop no where else for a vehicle. Thanks to everyone involved. Joe Allen, LUTCF New York Life Ins. and Annuity Co. If I lived near Knoxville, would shop no where else for a vehicle. Thanks to everyone involved. Joe Allen, LUTCF New York Life Ins. and Annuity Co. More

I had a great experience and loved working with Javier. Everyone was so friendly and very professional. First time buying a Mercedes and I Love it. Everyone was so friendly and very professional. First time buying a Mercedes and I Love it. More