Mercedes-Benz of Knoxville

Wonderful service We're purchased a used BMW from Mercedes Benz of Knoxville and these people are the best. They did everything in their power to help We're purchased a used BMW from Mercedes Benz of Knoxville and these people are the best. They did everything in their power to help More

Very responsive We were on a search for a specific vehicle in the southeast under a tight timeframe and I was impressed by the rapid and courteous response from this We were on a search for a specific vehicle in the southeast under a tight timeframe and I was impressed by the rapid and courteous response from this dealership. More

Ask for Frank Cardwell! I bought a 2017 Silverado from here that I found off of Facebook Marketplace. Contacted Frank Cardwell who was extremely knowledgeable and polite! He I bought a 2017 Silverado from here that I found off of Facebook Marketplace. Contacted Frank Cardwell who was extremely knowledgeable and polite! He worked hard to make me feel I got a great buy and I’m truly satisfied with my purchase! I can’t speak for the dealership itself because I did not buy a Mercedes, but I can say he is a great representative on their behalf and everyone else I encountered was respectful and extremely helpful! Thanks again Frank Cardwell! More

Frank was excellent! We are happy car owners Excellent experience! Friendly, knowledgeable of all aspects of functions of auto. Will be purchasing from again when another auto is in need. Aga Excellent experience! Friendly, knowledgeable of all aspects of functions of auto. Will be purchasing from again when another auto is in need. Again...excellent experience. More

Wonderful shopping experience Outstanding shopping experience! Would return any time but my car is a keeper... Highly recommend !!! Excellent pricing and outstanding financial s Outstanding shopping experience! Would return any time but my car is a keeper... Highly recommend !!! Excellent pricing and outstanding financial service Thank you Mark and Steve More

Third time, it must be his usual way of doing business I told Jim (Ritter) I no longer had use for my GLE (4x4) since I postponed my plans to move up north and really preferred a 'regular 'car' over an SUV I told Jim (Ritter) I no longer had use for my GLE (4x4) since I postponed my plans to move up north and really preferred a 'regular 'car' over an SUV and mentioned that my preference was an E class. Jim immediately proposed 2 cars. As always he was completely transparent about every aspect of the car and the proposed deal with no gimmicks and no 'let's see how much we can get out of this guy' mentality so common in the car trade. This is the third time Jim has dealt with me in a wonderful way so I believe and has thought so al along that this is his way of dealing with people. Five stars across the board. More

Excellent Service Jim Ritter is awesome!! We purchased a new Mercedes-Benz today and the service was beyond expectations! If you're interested in purchasing a Mercede Jim Ritter is awesome!! We purchased a new Mercedes-Benz today and the service was beyond expectations! If you're interested in purchasing a Mercedes, I highly recommend Mercedes-Benz of Knoxville! Ask for Jim Ritter!! More

Very positive car purchasing experience! I was greeted with a water and a smile! Felt welcome and was introduced to Frank Cardwell soon after. Frank proceeded to show me several GL450's tha I was greeted with a water and a smile! Felt welcome and was introduced to Frank Cardwell soon after. Frank proceeded to show me several GL450's that were pre-owned and available. Then, he told me about one that he had just gotten in on trade that was in great shape. It was!! They gave me $500 less than another dealership offered on my trade, but still a fair value. The deal was made. Frank sent my pre-owned GL 450 to the detail shop and I was able to pick it up on Saturday morning (which was right in time to go on vacation). Frank was super to deal with during the entire transaction. He even pulled the car up in the "main" circle when I arrived with a congratulations sign! Very nice touch. More

Everything that was promised was met to our satisfaction. Would recommend this salesman and dealership to anyone that would be interested.. Everything that was promised was met. Everyone at the dealership gre Would recommend this salesman and dealership to anyone that would be interested.. Everything that was promised was met. Everyone at the dealership greeted us with a smile. More

Knoxville Mercedes I am not sure what the deal is with this dealership but the feeling you get at Grayson BMW or Harper Jaguar and Porsche is WAY different! We have pur I am not sure what the deal is with this dealership but the feeling you get at Grayson BMW or Harper Jaguar and Porsche is WAY different! We have purchased several Mercedes in last few years and have given them a shot each time but their prices are always much higher and sales people were very “Salesy”. We then took our cars there to be serviced and their customer service and knowledge is very poor! (People at desk anyways) Service Department acts like they are doing you a favor by being there! I usually dont write reviews but after the 10th time getting same type of service i decided to. We also have a Jag and have had BMW and always impressed with the knowledge their service departments have along with great customer service! My husband is driving his car to a dealership an hour away to avoid going here! More