Mercedes-Benz of Kansas City South - Service Center

I have had Mercedes Benz for 40 years and my recent service with a new advisor was worst experience, poor communication and car came back with more problems than it went in with. I really miss John D service with a new advisor was worst experience, poor communication and car came back with more problems than it went in with. I really miss John Doolittle as my advisor he was a great communicator and always keep me abreast with my service. This did not happen with my new advisor. More

I lucked out! I was a little early for my appointment and the person assigned to me hadn't returned from lunch. Cody came over and said that rather than keeping I was a little early for my appointment and the person assigned to me hadn't returned from lunch. Cody came over and said that rather than keeping me waiting, he would get me signed in. What a breath of fresh air - real customer service! What a nice young man! He couldn't have been more helpful and courteous. More

I've purchased multiple vehicles from Mercedes Benz of Kansas City and have had them serviced there since 2009. My services advisor, Johnny is always informative and the customer service is world-class! Kansas City and have had them serviced there since 2009. My services advisor, Johnny is always informative and the customer service is world-class! More

I have always been pleased, over the past 12 years, with the services and personal attention I have received at this dealership. Cody is always pleasant and very thorough in his explanation of what service the services and personal attention I have received at this dealership. Cody is always pleasant and very thorough in his explanation of what services need to performed and why. Linda King More

Always Great! In and out fast. Parts i needed in stock. Interesting showroom while i waited. In and out fast. Parts i needed in stock. Interesting showroom while i waited. More

Cody was very good to work with. He explained everything that was going to be done on my vehicle so there wouldn’t be any surprises. He kept me updated on the progress of the work be He explained everything that was going to be done on my vehicle so there wouldn’t be any surprises. He kept me updated on the progress of the work being performed. Great customer service. More

Scheduled appointment for service was Jan 24th 2022 for Missouri State inspection also review of check engine light, Now is March 7th 2022 car still is not been serviced, made several calls, left several m Missouri State inspection also review of check engine light, Now is March 7th 2022 car still is not been serviced, made several calls, left several messages but never received any call backs until March 4th 2022 but still nothing resolved just lots of finger pointing and excuses, License plates have now expired so car can not be driven so needed to have car towed to another service center to preform Missouri state inspection. More

First time working with Lisa, she was fine to work with I was disappointed with not receiving a loaner after making a appointment well ahead of service..I didn’t mind waiting but that’s not what I expected f was disappointed with not receiving a loaner after making a appointment well ahead of service..I didn’t mind waiting but that’s not what I expected from the dealership after all these years. Was very disappointed. More

Blake Toomay was very polite and helpful. He provided great service by keeping me updated on the progress of car. He provided great service by keeping me updated on the progress of car. More

I was very pleased with the service I received and with the service rep, Blake Toomay! The time it took was very much within reason. the service rep, Blake Toomay! The time it took was very much within reason. More