Mercedes-Benz of Kansas City South - Service Center

Very competeant staff all around. I only deal with these guys for a reason. The service department especially. I only deal with these guys for a reason. The service department especially. More

Love working with Johnny on my Sprinter chassis. He answers all my questions in a way this non mechanical woman can understand. He answers all my questions in a way this non mechanical woman can understand. More

Yesterday I purchased a new set of tires for my Mercedes. The Service was OUTSTANDING!!! Each advisor was very friendly & extremely helpful! I was greeted by Cody- with a welcome hug. (I had seen him a The Service was OUTSTANDING!!! Each advisor was very friendly & extremely helpful! I was greeted by Cody- with a welcome hug. (I had seen him a month earlier for the 50,000 mi check up). Checked immediately in with Blake to sign quick paperwork, then sent a text with a specific # so that I could xx on the progress, The service was finished more quickly than they promised, so I was an extremely satisfied customer!!! Thank You!!! Sherryl Thorne More

My service adviser, Cody did a great job keeping me updated though out the process. I highly recommend MB of KC updated though out the process. I highly recommend MB of KC More

Excellent service on a wheel and windshield wiper replacement. Appreciate the loaner during the time service was taking place. Thanks, Bill replacement. Appreciate the loaner during the time service was taking place. Thanks, Bill More

Matt Hoover is my adviser, and he recently helped me service my car and get needed repairs. Matt is always responsive and helped make these decisions easy and quick. Thanks to Matt for another good expe service my car and get needed repairs. Matt is always responsive and helped make these decisions easy and quick. Thanks to Matt for another good experience, plus loved the car wash! More

Hello, had work done on my s550 a while ago that was still under warranty. Started having the same issues with it and tried several times to get an appointment and was finally able to make get an appoi still under warranty. Started having the same issues with it and tried several times to get an appointment and was finally able to make get an appointment. When the appointment was made the warranty was still in effect. I was given an appointment nearly a month away from the time of the call. At that the time of the appointment a month later I was told the warranty was now expired. How convenient? I was told I would have to pay for whatever the issues might be. The reason I would have to pay, because I had only put 1500 miles on the vehicle in the last two years and they considered that neglect. After going back and forth with the manager? (John) they finally agree to cover the cost of the repair. A new battery? I have previously purchased two of these at the time of the first repair. I paid for the oil change and take the vehicle home. Guess what, still doing the same thing. Also, the vehicle was vacuumed inside but the outside was filthy as it had been the last 3 times, I have picked it up from there. (I have pictures) the main reason when i purchased another vehicle a couple of years ago BMW so for no issues. So do your research before you buy. A word to the wise. More

Service advisor kept me informed through the process. Reviewed the items that will need attention in the future with no pressure to go ahead and complete them on that day. Reviewed the items that will need attention in the future with no pressure to go ahead and complete them on that day. More

Always a wonderful experience with Mercedes Benz of KC! Johnny Kartsonis is my Service Administrator and has been since I have purchased cars there over the last 10 years - he is attentive and always make Johnny Kartsonis is my Service Administrator and has been since I have purchased cars there over the last 10 years - he is attentive and always makes it great to be a customer of MB. I highly recommend MB Cars and service. Thanks for all you do! More

Have been doing business with this dealer ship for many years always have had great service. Complete inspection of vehicle and have taken care of all problems. Went in for recall items and repaired one i years always have had great service. Complete inspection of vehicle and have taken care of all problems. Went in for recall items and repaired one item that could have caused a future problem. Highly recommend this dealership. More