Mercedes-Benz of Kansas City South - Service Center

Tire Repair Had a low tire and called John. He got me right in and replaced the tire without an appointment and serviced my car while there. Great job, Very court Had a low tire and called John. He got me right in and replaced the tire without an appointment and serviced my car while there. Great job, Very courteous and friendly service. More

Just got the job done....as always I went through a drive-thru and put my window down. After getting my coffee the window wouldn't go back up. Nothing I did could get it to budge. I c I went through a drive-thru and put my window down. After getting my coffee the window wouldn't go back up. Nothing I did could get it to budge. I called Mike Harris and brought my SUV into service the next day. What I was hoping it wasn't me and it turned out there was something wrong electrical connections. Accurate assessment and quick service and I'm happy it wasn't me! More

Excellent service! John Doolittle always goes the extra mile to ensure my service experience is top notch. The experience is great from the time you pull in. Thanks! John Doolittle always goes the extra mile to ensure my service experience is top notch. The experience is great from the time you pull in. Thanks! More

Just in for 80,000 mile maintenance and was pleasantly surprised at the promptness of service. Friendly and helpful and out in 1 1/2 hours! surprised at the promptness of service. Friendly and helpful and out in 1 1/2 hours! More

Annual Service First class service .. Always treated like the best customer on the planet .. It’s nice to know you’ll always be in the best automotive hands availabl First class service .. Always treated like the best customer on the planet .. It’s nice to know you’ll always be in the best automotive hands available. More

Excellent service, immediately greeted, clean spacious service drive, offered amenities, met time promised, well pleased with service. Would recommend this dealership to my friends/family. service drive, offered amenities, met time promised, well pleased with service. Would recommend this dealership to my friends/family. More

MBKC has been my dealer since 2005 when I purchased my first Mercedes. I have always experienced excellent customer service. TJ is my service advisor. I call him "The Man" because he goes above and bey first Mercedes. I have always experienced excellent customer service. TJ is my service advisor. I call him "The Man" because he goes above and beyond to make whatever my needs are happen. I look forward to bringing my car in for service because I know TJ will take care of me. Thank you for the many years of excellent service 🤗 More

Great Customer Service! I brought my E350 in for an airbag recall. The whole process was efficient and seamless. John Doolittle provided me with a loaner and kept in contact I brought my E350 in for an airbag recall. The whole process was efficient and seamless. John Doolittle provided me with a loaner and kept in contact with me until everything was completed. Nice work! More

Great Dealership My GLC 300 was picked up for maintenance service after quick and easy scheduling. It was returned that day washed and shined. Great job to all invol My GLC 300 was picked up for maintenance service after quick and easy scheduling. It was returned that day washed and shined. Great job to all involved! More

Prompt attention Had a small problem with my license plate bracket of all things. Since I was driving by I just pulled in and asked if a mechanic could look at it. Pre Had a small problem with my license plate bracket of all things. Since I was driving by I just pulled in and asked if a mechanic could look at it. Presto, Johnny, one of the service managers, spent 30 min. replacing it and off I went. Great hands on service. Thank you! More