Mercedes-Benz of Kansas City South - Service Center

Fantastic Customer Service This dealership is the best. TJ takes excellent care of me every time. The other employees I have talked to on the phone or at the dealership are alwa This dealership is the best. TJ takes excellent care of me every time. The other employees I have talked to on the phone or at the dealership are always helpful and friendly, More

Our purchasing experience was great! We highly recommend working with Jesse Little. He was very professional, knowledgeable, and he carefully listened to learn about what we were looking for in a new car. working with Jesse Little. He was very professional, knowledgeable, and he carefully listened to learn about what we were looking for in a new car. More

I always receive exceptional service when dealing with this service department. TJ is very professional, customer oriented and continuously provides excellent customer service. I would recommend this ser this service department. TJ is very professional, customer oriented and continuously provides excellent customer service. I would recommend this service department. More

I have had exceptional service with every visit to this dealership. TJ Is outstanding. He Is very knowledgeable, listens to any concerns/needs the customer has, explains the solution and follows through dealership. TJ Is outstanding. He Is very knowledgeable, listens to any concerns/needs the customer has, explains the solution and follows through with what he says he will do. He is professional, reliable, respectful and makes each visit positive. Every employee I have interacted with at this dealership is kind and helpful. Thank you TJ and MB of KC. More

almost perfect customer service Highly recommend Josh in Sales. TJ in service is awesome. Finance department - well get your financing elsewhere. The only reason why they aren't a Highly recommend Josh in Sales. TJ in service is awesome. Finance department - well get your financing elsewhere. The only reason why they aren't a perfect 5 is because of finance department and it takes forever to get your car out of service. More

By far the best dealership I’ve ever experienced. Most notably impeccable customer service, highest level of professionalism from every team member, and predictably excellent results! 4 years, 2 vehicles notably impeccable customer service, highest level of professionalism from every team member, and predictably excellent results! 4 years, 2 vehicles and zero issues thanks to the customer first company culture and Matt H. my service expert. - Michael Slavin More

Great Experience Matt Hoover, in the service department, took great care with getting my car serviced. He had a loaner car ready for us and kept in contact with me. Matt Hoover, in the service department, took great care with getting my car serviced. He had a loaner car ready for us and kept in contact with me. Everyone at the service department was considerate and helpful. They were very well organized and had it down to a science. Appreciated the way we were treated. More

Great service! Great customer service here. We worked with John Dolittle, and he was friendly and professional. He also went the extra mile and had the spare tire Great customer service here. We worked with John Dolittle, and he was friendly and professional. He also went the extra mile and had the spare tire put back in the trunk (no small thing!), and as I was leaving I noticed the warning center was telling me my left blinker was out, and he ran in to get the bulb to replace it before I left with the car. I will definitely come back here for any needed repairs! More

Brought my Winnebago RV on the 2019 sprinter chassis in for some warranty and initial issues and folks were great! Very accommodating. Johnny in sprinter service is wonderful to work with. Jacob the tech w for some warranty and initial issues and folks were great! Very accommodating. Johnny in sprinter service is wonderful to work with. Jacob the tech was thorough and very knowledgeable. Couldn’t be happier. Great waiting area. More

Always great customer service Each time I take my car in for scheduled maintenance, all of the employees are so kind and serve with a smile. I love that they give you a loaner car Each time I take my car in for scheduled maintenance, all of the employees are so kind and serve with a smile. I love that they give you a loaner car so you don't have to wait for your vehicle and then they communicate via text to keep you updated on the status of your maintenance. I worked with Matt Hoover this time and he was personable and courteous and got everything taken care of for me. Best of luck to him and his wife on their upcoming first born :) More