Mercedes-Benz of Kansas City South - Service Center

I can always count on exceptional customer service and timely completion of repairs. I drive about 90 miles to get there. The place is always spotless. timely completion of repairs. I drive about 90 miles to get there. The place is always spotless. More

John Doolittle and the entire service staff were great. John worked me in around my work schedule and my visit was quick and painless. He had me back on road in no time. Chuck Davis runs a top notch servic John worked me in around my work schedule and my visit was quick and painless. He had me back on road in no time. Chuck Davis runs a top notch service department. More

John Doolittle has helped me for years. When his schedule was full when an urgent need came up this week he got me helped anyway. schedule was full when an urgent need came up this week he got me helped anyway. More

I would never take my car anyone else. Everything about the dealership is professional-Johnny Kartsonis is tops! It’s like a Spa for cars! the dealership is professional-Johnny Kartsonis is tops! It’s like a Spa for cars! More

This was my first visit to Mercedes Benz of Kansas City. Service team did a great job and made the process very smooth. TJ was assigned as my principal contact, and he did a solid job. Very much appreciat Service team did a great job and made the process very smooth. TJ was assigned as my principal contact, and he did a solid job. Very much appreciated. More

This was my first service experience with this particular Mercedes (13851 Madison Ave, Kansas City) dealership and everything was pleasant and worked smoothly thanks to TJ Altaji. I know I will call him dire Mercedes (13851 Madison Ave, Kansas City) dealership and everything was pleasant and worked smoothly thanks to TJ Altaji. I know I will call him directly next time as I trust him to go above & beyond. But the entire staff was great too! More

Service was great. Rated this a 4 star because work took 3 business days when I was expecting 2 and didn't get an update so was unsure of when to expect the call that my car was ready. 3 business days when I was expecting 2 and didn't get an update so was unsure of when to expect the call that my car was ready. More

It is always a pleasure working with John Doolittle, he makes getting service for your car very easy and pleasant. The work is done quickly and to my expectations. makes getting service for your car very easy and pleasant. The work is done quickly and to my expectations. More

My first service experience with my new car was very pleasant. Matt Hoover was very kind and treated me to using an amazing loaner car! My service was completed when promised, I was informed on what pleasant. Matt Hoover was very kind and treated me to using an amazing loaner car! My service was completed when promised, I was informed on what the problem was, and my car was returned clean. thank you! More

John Doolittle works his magic to make obtaining service at Mercedes-Benz of Kansas City a pleasurable experience. John always organizes each visit so that actual time spent at the dealership is measured i at Mercedes-Benz of Kansas City a pleasurable experience. John always organizes each visit so that actual time spent at the dealership is measured in minutes instead of hours. He particularly stands out through his ability to listen and understand complex issues and provide solutions to them. He is knowledgeable and very pleasant to work with. Since I live 50 miles away, I usually get a loaner car. I really appreciate these cars as they are usually new and I get to drive a variety of different Mercedes vehicles. The actual service done on the car has always been outstanding, I have never been dissatisfied with any of the service done on the car. Highly recommend. More