Mercedes-Benz of Kansas City South - Service Center

First time service customer - Highly Recommend. This was my first time to use the Service department at Mercedes of Kansas City. We just purchased a used sprinter (from a different dealer), and had a stick my first time to use the Service department at Mercedes of Kansas City. We just purchased a used sprinter (from a different dealer), and had a sticky TPMS issue. TJ and the team did an excellent job handling the situation, as well as helping us catch up on additional needed maintenance. Excellent service, quality of work and communication. More

I had my service yesterday and customer service is always top notch in MB-KC. John Doolittle always goes above and beyond in helping out with my needs. The service staff are all friendly and often go top notch in MB-KC. John Doolittle always goes above and beyond in helping out with my needs. The service staff are all friendly and often go out of their way to help me with my maintenance. More

Svc rep TJ & MERC BENZ tm and the actual technician who troubleshot/repaired my 03 CL600 soft close syst (trunk, doors, rear headrest via PSE, door locks and hydraulic trunk motor replacement + STAR syst p troubleshot/repaired my 03 CL600 soft close syst (trunk, doors, rear headrest via PSE, door locks and hydraulic trunk motor replacement + STAR syst programming was exceptional. Thanks again. More

Had yearly service yesterday. Always good experience. TJ was very helpful in explaining costs of next service -since I was completing my original prepaid services. was very helpful in explaining costs of next service -since I was completing my original prepaid services. More

Johnny K is the best! He is always friendly and helpful, and most importantly - responsive! We’ve used MB-KC service for more than 10 years and highly recommend the service staff there. and most importantly - responsive! We’ve used MB-KC service for more than 10 years and highly recommend the service staff there. More

Got in on schedule, got out ahead of the projected time, and the cost was exactly what they quoted me when I started the standard maintenance. What else could you ask for?? and the cost was exactly what they quoted me when I started the standard maintenance. What else could you ask for?? More

I am a little late (service: 4 SEP 20) in providing comments to Mercedes-Benz of Kansas City. First of all my experience was incredible from beginning to end. My Certified Service Advisor (Mr. Ahmed comments to Mercedes-Benz of Kansas City. First of all my experience was incredible from beginning to end. My Certified Service Advisor (Mr. Ahmed (TJ) Altajl) was amazing... He was extremely personable and walked me through the entire process... I let him know that I was there for my 60k service and needed a tire rotation. He asked me if I needed another car and I said no that I would be more than happy to wait. Had a cup of a coffee and relaxed in the service waiting room (quite comfortable). Picked up the car (cleaned and beautiful) and was on my way... I would highly recommend Mercedes-Benz of Kansas City to anyone I meet... Just a fabulous experience from the moment I came in to the moment I left! Kudos to all the professionals that work in the service department... More

Brought my car in for service, as always everyone is very efficient. I was able to get a ride to work, certainly more than 10 miles from the dealer/service center and saved me time and money. I trust the ser efficient. I was able to get a ride to work, certainly more than 10 miles from the dealer/service center and saved me time and money. I trust the service advisor to let me know of additional issues with my car, which he does and they also can get addressed in the same timeframe. Finally, when I pick up my car, it is clean and they kindly shined the wheels as well. I love my car and am grateful that it can maintain its value along the way. More

Matt and the service department could not have been more helpful to me and in replacing a faulty airbag. Highly recommended. I will return for my next service. helpful to me and in replacing a faulty airbag. Highly recommended. I will return for my next service. More

Been coming here since 2012 and totally entrust them to service my vehicle. Matt is always a delight to work with. Very efficient and professional. service my vehicle. Matt is always a delight to work with. Very efficient and professional. More