Mercedes-Benz of Kansas City South - Service Center

Excellent service, kept me updated with the assessment and once I was comfortable, work was completed timely. They were very efficient not just with the repairs but with my time. My service advisor Matt and once I was comfortable, work was completed timely. They were very efficient not just with the repairs but with my time. My service advisor Matt even helped me with getting some settings corrected I was having an issue with. I will definitely be taking my cars here for service! More

Your service department had great technical support your sales department need training how to handle the customers after approving the sales and deposits the canceled the deal by increasing the sales cost sales department need training how to handle the customers after approving the sales and deposits the canceled the deal by increasing the sales cost Mercedes doesn’t work this way in Germany More

I was there for quite a long time since I didn't want a loaner car. It was not the dealers fault. They ran into complications with a new seat belt retainer and had to disassemble it a second time. Then a b loaner car. It was not the dealers fault. They ran into complications with a new seat belt retainer and had to disassemble it a second time. Then a battery fault code came up and it had defective cells so it was replaced. Thank you MBKC Service. More

TK is awesome! Knowledgeable, attentive and professional. He is a blessing to any customer that will have a chance to deal with him. KEEP UP THE GOOD WORK MAN. He is a blessing to any customer that will have a chance to deal with him. KEEP UP THE GOOD WORK MAN. More

My service experience has always been exceptional. The service department is so efficient and every person I have dealt with has been beyond helpful and very friendly. service department is so efficient and every person I have dealt with has been beyond helpful and very friendly. More

I can always count on great service with every appointment! Only wished I lived closer to the dealership, however the loaner car they provide is the perfect solution! appointment! Only wished I lived closer to the dealership, however the loaner car they provide is the perfect solution! More

I had a warning light alert me to a battery issue that needed immediate attention. We called the dealership and had an appointment that morning. The new battery was installed, and they even worked in my s needed immediate attention. We called the dealership and had an appointment that morning. The new battery was installed, and they even worked in my service appointment that had become due that week. Everyone was helpful and went the extra mile to serve my needs. More

Great service department. Efficient, reliable, consistent. Significantly better experience than I’ve had at any other dealership —. And I’ve owned a LOT of new cars. consistent. Significantly better experience than I’ve had at any other dealership —. And I’ve owned a LOT of new cars. More

I’ve been going to Mercedes for a little over 9 yrs now. I’ve not ever had an issue with my car they could not fix. They do good work and have great customer service. I’ve not ever had an issue with my car they could not fix. They do good work and have great customer service. More

Everybody at this dealer provides excellent customer service. They go above and beyond to help the customers. I purchased my car from this dealer and was amazed at the kindness and service provided. In service. They go above and beyond to help the customers. I purchased my car from this dealer and was amazed at the kindness and service provided. In the past, I bought several cars from other dealers but never experienced the kind of service provided here. More