Mercedes-Benz of Kansas City South - Service Center

I commend the advise and expertise of John Dootlitle . He is a problem solver. The service provided was professional and skilled. I highly recommend this dealer . is a problem solver. The service provided was professional and skilled. I highly recommend this dealer . More

Service Rep was the best. Personable efficient and the best. Dealership prices are outrageous found out I can do the repair for $1,800 elsewhere compared to the vs $5,600 I was charged. loaner shortages best. Dealership prices are outrageous found out I can do the repair for $1,800 elsewhere compared to the vs $5,600 I was charged. loaner shortages are severe and persistent never available.compared to Arestocrat who always have available higher nicer loaners. This dealership has low end poor quality loaners if ever available. Hard to get an appointment when needed unless you have relationship and direct access to the service advisor. Quality usually good but lately having to go back several times for the same problem and still have no resolution. Even when the car left for few days. More

Service rep was efficient and informative although brusque. My service was changed from a one hour appointment to a 2.5 hour job with the accompanying change in cost when I arrived. An unexpected and brusque. My service was changed from a one hour appointment to a 2.5 hour job with the accompanying change in cost when I arrived. An unexpected and expensive change. More

John Dolittle is a great Manager. Best I have run into in my last 60 years. I used to be a BMW guy. He made my glad I switched to Mercedes E 350's. my last 60 years. I used to be a BMW guy. He made my glad I switched to Mercedes E 350's. More

Recently had to have needed repairs to my GLK350, due to oil and antifreeze leak. It literally took a month for my warranty company to acknowledge my service person who was persistent and professional to ma oil and antifreeze leak. It literally took a month for my warranty company to acknowledge my service person who was persistent and professional to make sure it was approved, we both tag teamed. I’m grateful for this dealership and TJ for always making sure things are done, done right and fair when it comes to my car. I’ve never had better service and dealt with the most friendliest, personable and professional staff and service crew! Always 1st class treatment!! More

Very professional dealership ! Johnny Kartsonis and everyone involved did a great job to update software and find a defective sensor installed at factory ! Now my Winnebago View is running Great ! Th everyone involved did a great job to update software and find a defective sensor installed at factory ! Now my Winnebago View is running Great ! Thank you More

Dropped car off wed for 845 appointment thurs for pickup time of 3pm got there at 306 and car had not been touched....no one called to advise running late....very expensive service dept! No one overly frien time of 3pm got there at 306 and car had not been touched....no one called to advise running late....very expensive service dept! No one overly friendly..will not be returning. More

I’ve had the pleasure of working with three different Mercedes dealerships during my ownership experience. Although I have yet to purchase from Mercedes-Benz of Kansas City, their service department has Mercedes dealerships during my ownership experience. Although I have yet to purchase from Mercedes-Benz of Kansas City, their service department has been excellent. If you’re fortunate enough to work with Lisa Graham, she is professional, prompt, and has a great sense of humor. The other service staff I’ve encountered have been great. The facility is comfortable and clean. More

Great experience, great communication and very timely! Lisa in service was great to work with— thanks again! Will definitely be back the next time I need service! Lisa in service was great to work with— thanks again! Will definitely be back the next time I need service! More

Matt did a great job of getting me in and out for repairing my console. I always have great service at this dealership. I would highly recommend getting your Mercedes serviced here. repairing my console. I always have great service at this dealership. I would highly recommend getting your Mercedes serviced here. More