Mercedes-Benz of Kansas City South - Service Center

As usual I was able to bring my car in efficiently and wait comfortably for the needed work and maintenance. The staff (especially Cody) went beyond what was expected to understand and correct the issue. wait comfortably for the needed work and maintenance. The staff (especially Cody) went beyond what was expected to understand and correct the issue. Always accommodating and helpful. More

Always great service for my Winnebago view. Johnny who is responsible for sprinter service, he’s always very accommodating very thorough definitely the best I’ve ever dealt with. Recently had a check engine responsible for sprinter service, he’s always very accommodating very thorough definitely the best I’ve ever dealt with. Recently had a check engine light for an exhaust sensor, ask Johnny if I could bring it in and drop it off and leave it there to be fixed, he got it done in two days even though I had no appointment whatsoever. More

Punctured the right rear tire on my GLS 450 near a construction site in downtown Kansas City. Called Matt Hoover because the tire dealerships didn’t carry the large 20 inch wheels needed for this vehi construction site in downtown Kansas City. Called Matt Hoover because the tire dealerships didn’t carry the large 20 inch wheels needed for this vehicle. He was able to get them in the very next day. I drop the car off early and even though they didn’t have a shuttle he had a driver take me to work and two hours later text me that The car was already ready to be picked up with two new tires and rotation. Appreciate their ability to get the tires when nobody else could in town - get me to work and get them on quickly. More

I am always pleased with the service I receive from this dealer. From the start, the customer service people on the phones are polite and knowledgeable. I was busy, they were busy but they were still able dealer. From the start, the customer service people on the phones are polite and knowledgeable. I was busy, they were busy but they were still able to get me in for a quick service before I had to take a road trip. Cody Young was very accommodating. Thanks to all. More

I received a recall notice for my 2020 3500 and review it with my service manager. He made arrangement for the parts and setup an appointment for resolution. He also answered some key questions on the vehicl with my service manager. He made arrangement for the parts and setup an appointment for resolution. He also answered some key questions on the vehicle operation. Service was performed quickly and effectively. More

The parts cost $115.95, and the labor costs $412.50. If you compare the cost of labor and parts, that is about 355.75%. Check engine light came up again for the same repaired job. Few days, after emailing you compare the cost of labor and parts, that is about 355.75%. Check engine light came up again for the same repaired job. Few days, after emailing the Service Advisor and the Service Department, the Secondary Air Pump System was fixed without additional charge. Thanks to the dealership for resolving this matter. More

Took my Pleasure Way Ascent MB sprinter 2500 for several recalls that have not been done because the van was in the possession of Pleasure Way at that time. The staff in this institution is professional, f recalls that have not been done because the van was in the possession of Pleasure Way at that time. The staff in this institution is professional, friendly and with courtesy. The building is very clean and neat. They took the time to do the recall properly even if they have to re-route the cable/wire completely. I did have a long wait. However, their hard work and effort is very much appreciated. Thank you. More

Took our new C300 in for software repairs to coordinate with the MEapp which was covered under warranty. Same time they provided recall service for map update. Provided excellent service in the time allott with the MEapp which was covered under warranty. Same time they provided recall service for map update. Provided excellent service in the time allotted & car was clean and ready to go. More

Took my C63 in for a recall, 60k service and a few other items and a great experience, always professional and responsive. They give a military discount too boot. items and a great experience, always professional and responsive. They give a military discount too boot. More