Mercedes-Benz of Kansas City South - Service Center

Car was spotless and my service advisor TJ was awesome. I was not happy with the fact that it took 2 weeks to get an appointment and after that my car wasn’t even looked at for 4 days with no loaner car o I was not happy with the fact that it took 2 weeks to get an appointment and after that my car wasn’t even looked at for 4 days with no loaner car offered when I made the appointment. Better planning on the dealers part would go a long way. More

Very best customer service. Everyone is very helpful and very well trained. Excellent service. The vehicle was ready in the time they said in would be. very well trained. Excellent service. The vehicle was ready in the time they said in would be. More

Dropped off the car for a repair. Matt was awesome. Fixed in a timely manner and great communication. Wonderful experience and will keep using for all services. Fixed in a timely manner and great communication. Wonderful experience and will keep using for all services. More

I had to use the night drop off on 7-21-21 to have the repair my tire after it got punctured with 2 nails. Cody Young my tech support called me and said that since the tire cannot be repaired, they will repair my tire after it got punctured with 2 nails. Cody Young my tech support called me and said that since the tire cannot be repaired, they will replace my tire and I only pay sales tax. While I knew my warranty, it was very nice and honest of him and his employer to assure me that there will be no charge. Cody also did a courtesy inspection. Very impressed with their service department. May God bless them. They made my life easy. And of course, as soon as I pulled out of their lot and entered the intersection, I was in crash with some lady in a white SUV......HMMMM More

Kind and excellent service Always . I appreciate the lovely waiting room which Always has complimentary quality snacks , great coffee or tea , water, soda and even fruit. Such a thoughtful gesture while lovely waiting room which Always has complimentary quality snacks , great coffee or tea , water, soda and even fruit. Such a thoughtful gesture while waiting. More

2019 Sprinter in for warranty work on July 21, 2021. Work completed in the time frame they indicated. clear explanation of the work done and nice area fr me to wait while the work was being done. A g Work completed in the time frame they indicated. clear explanation of the work done and nice area fr me to wait while the work was being done. A good experience. More

Awesome! Johnny was the best. I was going on a long rode trip in my Sprinter van and they fit me in before I needed to leave. trip in my Sprinter van and they fit me in before I needed to leave. More

This is my second visit to the service department and it was easy, pleasant, helpful and I will continue to bring my car here. Thank you Matt and your team. Debbie was easy, pleasant, helpful and I will continue to bring my car here. Thank you Matt and your team. Debbie More

I was greeted as a friend and the work was performed on time and well. My filthy car was returned clean and ready to go. time and well. My filthy car was returned clean and ready to go. More

Matt Hoover took great care of me again. Needed to have an annual maintenance done before taking a trip but I had waited too long to book an appointment before leaving. However, Matt found a way to work m an annual maintenance done before taking a trip but I had waited too long to book an appointment before leaving. However, Matt found a way to work me in and get the work done for me prior to the trip. Thanks, Matt! More