Mercedes-Benz of Kansas City South - Service Center

Outstanding service as always Cody made sure everything was great, he always has a pleasant smile was great, he always has a pleasant smile More

Outstanding service for my 2010 E350. Cody was my service advisor and guided me on my maintenance choices. Drove my car out and it was like new. Thanks Cody for such great care advisor and guided me on my maintenance choices. Drove my car out and it was like new. Thanks Cody for such great care More

The service advisors are highly dedicated and have great customer service skills. However, Matt Hoover is the best. customer service skills. However, Matt Hoover is the best. More

It was time for the 5-year service on my car and my service advisor is truly top-notch. He keeps me very much informed with the progress of the work and provides top-tier service. I've been to other service advisor is truly top-notch. He keeps me very much informed with the progress of the work and provides top-tier service. I've been to other dealerships but this is truly the best in my opinion. Not to mention my car was ready in less time than promised. I bypass the Mercedes-Benz dealership in my area to drive 45min - 1hr. just to visit this one because of the customer service I receive at this one. More

Excellent service for a difficult problem!! Kept in communication and the cost was very reasonable communication and the cost was very reasonable More

They got me in and out before my hair appointment. Great service, nice people, I recommend. service, nice people, I recommend. More

Got me in the next day for a quick service before a trip. Found a couple more items that needed attention and were taken care of. Cars are scarce and apparently so are loaners. Service and customer service w Found a couple more items that needed attention and were taken care of. Cars are scarce and apparently so are loaners. Service and customer service was great but full service takes most of the day and a loaner makes it easier. I live an hour away and don’t want to have to drive 2 cars there to drop it off for the day. More

When I needed an appointment to program a new key for our new Sprinter RV, Johnny cut through the red tape and got me in a month earlier. He also advised us on the emissions recall and scheduled us in during new Sprinter RV, Johnny cut through the red tape and got me in a month earlier. He also advised us on the emissions recall and scheduled us in during a down window. All work was done professionally and we feel as if we matter to the dealer. More

Best place ever to take your vehicle for service. The staff are nice and welcome. My overall experience was excellent and looking forward to my next service. staff are nice and welcome. My overall experience was excellent and looking forward to my next service. More

Waited 3 weeks to get an appointment with a loaner car. Arrived and there we no loaner cars available. They offered to reschedule 3 more weeks out putting me in the back of the line instead of the front. Arrived and there we no loaner cars available. They offered to reschedule 3 more weeks out putting me in the back of the line instead of the front. It’s kind of like a restaurant that gives you food poisoning offering you another reservation. You would think they would call in advance to reschedule. Dropped the car off and never heard back unless I followed up. Went to pick car up and they could not find the keys. They also had no paperwork for the extended warranty work they did. They said they would “send it later”. I had much higher expectations. More