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Mercedes-Benz of Kansas City South - Service Center
Kansas City, MO
536 Reviews
536 Reviews of Mercedes-Benz of Kansas City South - Service Center
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November 28, 2021
Got my annual service done, Jon K at service is always professional and very helpful. He addressed all my car needed albeit I did need new tires. Got my loaner car ready and service was done at the time p professional and very helpful. He addressed all my car needed albeit I did need new tires. Got my loaner car ready and service was done at the time promised. I would recommend them every time. More
by armiholcomb
Employees Worked With
Jon Kartsonis
November 24, 2021
Brought new car in with head display that never worked. Car was worked on for 5 hours and not fixed. When I commented on the fact that this was a new car, service personnel said ever newborns got sick. Ano Car was worked on for 5 hours and not fixed. When I commented on the fact that this was a new car, service personnel said ever newborns got sick. Another service person said all new cars had something wrong with them. I expected better from Mercedes-Benz. I felt as if I were being treated with disrespect. More
by sunnyjohnson696
Employees Worked With
Ahmed Altaji
November 23, 2021
Couldn’t understand why my right front tire was losing air. Texted my service advisor TJ and he took care of it. Turned out had a nail in my new tires. Always takes excellent care of my car. You won’t fin air. Texted my service advisor TJ and he took care of it. Turned out had a nail in my new tires. Always takes excellent care of my car. You won’t find a better Mercedes dealer More
by Kansaslass
Employees Worked With
T.J,, Geoff Bedine
November 23, 2021
Great service. I was in for my schedule 100K service. Matt, also got problem of the noise I was hearing taken care. Matt is always pleasant and easy to work with. Most importantly, he keeps you updated Matt, also got problem of the noise I was hearing taken care. Matt is always pleasant and easy to work with. Most importantly, he keeps you updated if something is taken longer than expected. He is a top notched service advisor and it is always a joy to work with him. More
by sudie.m.dobson
Employees Worked With
Matt Hoover, Geoff Bedine
November 17, 2021
Dealership didn’t have my appointment when I showed up, made me feel I was the person in the wrong when it was their system. Was told when the appoint was made service would take 90 mins, took over 3 hours made me feel I was the person in the wrong when it was their system. Was told when the appoint was made service would take 90 mins, took over 3 hours to rotate to winter tires. More
by bkwils
Employees Worked With
Geoff Bedine
November 13, 2021
Service was completed in the timeframe promised. I was given an update call to inform me of other items I might need to address in the near future, with no pressure to perform them at that time or at that given an update call to inform me of other items I might need to address in the near future, with no pressure to perform them at that time or at that location. The staff is friendly and professional. I don’t have any hesitation bringing my vehicle back or recommending this service center! More
by Bcarlton7
Employees Worked With
Matt Hoover
November 13, 2021
Overall terrible experience! The staff was unprofessional and I waited two hours past the time I was told my car would be ready. I will not be returning to this location. and I waited two hours past the time I was told my car would be ready. I will not be returning to this location. More
by miser.00penne
Employees Worked With
TJ Altaji
