Mercedes-Benz of Kansas City South

Dave, was very easy to work with and made the puschase easy! I look forward to working with him in the future. Many thanks, Scott easy! I look forward to working with him in the future. Many thanks, Scott More

What impressed me about the experience is that the car I purchased, which was beautiful, had some things wrong with it that the dealer did not expect when they took it in on trade. The mechanics had identi purchased, which was beautiful, had some things wrong with it that the dealer did not expect when they took it in on trade. The mechanics had identified several items, some hidden to a potential buyer to fix, and the results would normally have sent the car out to auction. Because I was in love with this car, they performed 2 miracles. 1) They repaired everything on the vehicle they found wrong in addition to the additional items I noted. 2) They were able to work with the banks and using my good credit to get a phenominally low interest rate totally unexpected on a vehicle of 10 years in age. An additional bonus as this was a used vehicle was that they had the original owners manuals and both keyless entry key remotes where many locations only have the one key available and sometimes don't have the owners manual. The result of having to perform the required repairs made any reduction in the asking price for the vehicle impossible, but this was a trade-off I was willing to make. The go ahead on a deal to make the repairs occurred Monday late in the afternoon and repairs were completed Saturday. The vehicle computer to regulate oil change intervals was not reset, but they will take care of this at no charge when I bring back. Richie was very friendly and accommodating. The test drive route was sufficient to get a good feeling for the vehicle. Some functions were unknown by the sales team as it was a used BMW at a Mercedes dealer and this is to be expected. When I finally did come to pick up the car on Saturday, Richie had some limited availability as he was also trying to work with other customers at the same time. Overall, the dealer could streamline the sales process slightly as there were times I was waiting doing nothing, followed by time I had to spend filling out a credit appllication, which I could have done while waiting on answers during the negotiation phase, etc. There was some intial confusion in the purchase process because I identified the inventory of the vehicle originally on line. The Aristocrat Motors website consolidates the used vehicle inventory from the Kansas City, Missouri location and Aristocrat Motors on the Kansas Side. Since I was on the Aristorat dealer website, I originally drove to that location only to find out that the person I spoke with on the phone and the vehicle was at the Kansas City location. I'm sure I missed something on the web, but this aspect caused some confusion and extra driving and I mention this in the case they can take a look at making this distinction of inventory more obvious somehow. Presentation of the delivered vehicle was good as they had it detailed and indoors for inspection and the tank full of gas. Overall, I'm happy with the experience as the sales team met my requests and expectations before I left. More

I took a test drive & one hr. later I was a new class-c owner. It was a very easy & comfortable transaction. My sales lady was very professional, knowable. I would recommend K. C. Mercedes . class-c owner. It was a very easy & comfortable transaction. My sales lady was very professional, knowable. I would recommend K. C. Mercedes . Thanks again, good team work. Pat C More

Very responsive, very attentive crew. All dealings done via email, until car was picked up. Very professional, very thorough. Cut the best deal on the vehicle, too. Much better than Molle, Baron or sister via email, until car was picked up. Very professional, very thorough. Cut the best deal on the vehicle, too. Much better than Molle, Baron or sister dealer Aristocrat. More

This was the best car buying experience I have ever had. I have been working with Ernie for about 9 months to get the right Sprinter. He has always been friendly and I never felt pressure to buy before I w I have been working with Ernie for about 9 months to get the right Sprinter. He has always been friendly and I never felt pressure to buy before I was ready. He would check with me to see how I was doing and if I was still interested, about once a month if I hadn't talked to him. He called me to say the dealer was ordering in a Sprinter with the equipment and color I was interested in and that I shouldn't feel obligated to do anything. When I was finally ready to buy I wanted a different color and Ernie was able to get one from a dealer in Wisconsin with the equipment that I had to have. More

Our Salesperson was informative, caring and very helpful. He discussed our needs and helped us make the right decision for us. Everyone else was extremely helpful and friendly. I look forward to doing bus He discussed our needs and helped us make the right decision for us. Everyone else was extremely helpful and friendly. I look forward to doing business with them again. Thank you! More

It is nice to deal with an organization that believes in providing high quality. High quality in their product and high quality in customer contact and service. Yes, they are there to make a profit, they ha providing high quality. High quality in their product and high quality in customer contact and service. Yes, they are there to make a profit, they have to, but they also give high quality service. More

Been going to this Dealership for over four years. Each time my experience has been awful. They never have my car ready when promised. I have to hunt down someone after having made an appointment to find o time my experience has been awful. They never have my car ready when promised. I have to hunt down someone after having made an appointment to find out where my car is when I arrive. NO follow up on if repairs are needed after them having the car over 7 hours. Charged me for serivces they forgot to perform had to go back and get item fixed after being charged for them fixing the requested repair. They do not care after they sell you a car!!!!!!!! Each time I let the Manager aware of their customer serivce issues there are many apolglogizes and excuses. Can they not run a dealership with reliable customer service and proper documentation on their invoices? My invoice shows my warranty expires in 2012 it actually expired in 2011. I had to call the Headquarters to get correct information and I purcahsed the car from them new????? More

Beautiful dealership, friendly sales team, reasonable follow-up on questions. Typical push for all types of warranties, extra services at the close - a little surprising for MB. follow-up on questions. Typical push for all types of warranties, extra services at the close - a little surprising for MB. More

I will never go to this dealer again because of the finance manager. I never seen a finance manger work so hard against me, I felt like I was working for him. I had to call him to check on my loan. He finance manager. I never seen a finance manger work so hard against me, I felt like I was working for him. I had to call him to check on my loan. He waited two days to get back to me, and if I had'nt called him, he would of never called me. Although Keven Kious was a great salesmen, after dealing with Tony Allen, I would advise anyone to go to another dealership. More