Mercedes-Benz of Kansas City South

Dwayne made the experience very pleasant. He worked with us to we found price and car that suited our needs. Not pushy at all. Very easy to deal with. us to we found price and car that suited our needs. Not pushy at all. Very easy to deal with. More

I purchased the Pro Pack for my newly purchaed vehicle. When I brought my vehicle in for the Pro Pack, I was offered a loaner car. My Pro Pack offer stated that I was to receive one "free" rental car for t When I brought my vehicle in for the Pro Pack, I was offered a loaner car. My Pro Pack offer stated that I was to receive one "free" rental car for the first Pro Pack installation. My "free" loaner car cost me over $47. I drove the loaner car less than 15 miles but I had to rent it for 1 1/2 days, which is how long the Service Department kept my vehicle to intall the Pro Pack. On the second day, I waited all day for a telephone call to say that my vehicle was ready. Finally, about 4:15 pm, I called to see if the vehicle was ready. I had left 2 telephone numbers, where I could be reached, but no one called to tell me the vehicle was ready. When I brought in my vehicle, I showed the Service Tech the ding in the vehicle's body that the salesman and I had noticed when the vehicle was sitting on the dealership's lot. The Service Tech noted the ding and said it would be repaired. When I picked up my vehicle, the ding was not even touched. I informed the Service department that this ding was not fixed. They said they would call me when the Dentless Removal person was available. I have yet to receive that telephone call informing me about the Dentless Removal person's schedule. I have learned my lesson about "loaner" cars from this dealership. Even though I will need to take off work for another Service Visit to have the ding removed, I will never use a "loaner" car from this dealership again. The salesman, Fernando, was great and I appreciated working with him. I only had issues with the Service Department. More

Fernando was my salesperson and he was excellent. I did not have a very good experience on my first purchase there and thought I would never be back. Fernando personally changed my outlook about this deal not have a very good experience on my first purchase there and thought I would never be back. Fernando personally changed my outlook about this dealership. He was quick, direct and personable. He is our new sales guy! We have purchased 3 new vehicles in less than 2 years and most likely will continue to purchase from this dealership. Dave Sherman is the best. The finance part of the deal can be dreadful and he made the exchange pleasant and quick. No over the top pressure, explained all of the options thoroughly and respected our time. In all of the years of purchasing cars, this was the best experience from beginning to end. I am so glad I gave this dealership another chance. I will now refer friends to this dealership specifically to Fernando. At the end of the day, I purchased the "exact car" I wanted and I love it! Thanks Fernando and Dave. More

This dealership has always and still does make us feel like their most valuable clients! This is not the run-of-the-mill dealership and/or car brand. We are very happy return customers. We see no room fo like their most valuable clients! This is not the run-of-the-mill dealership and/or car brand. We are very happy return customers. We see no room for improvement in any area. More

Brain is always helpful and very friendly. Will listen to any concerns and have his techs look into it. Very prompt on returning phone calls and always enjoy visiting MB of KC because of him. any concerns and have his techs look into it. Very prompt on returning phone calls and always enjoy visiting MB of KC because of him. More

We have purchased 2 vehicles from Julie in the past 6 months and she has been phenomenal! We will continue to do business with Julie and refer our friends to her. months and she has been phenomenal! We will continue to do business with Julie and refer our friends to her. More

Julie is absolutely the best sales person I have ever worked with over the many years of buying high end German cars. She was extremely knowledgeable about all of the performance aspects of the car, and worked with over the many years of buying high end German cars. She was extremely knowledgeable about all of the performance aspects of the car, and made sure that it was a car that I would be happy with based on my needs and driving habits. Our negotiations were always professional and she was always true to her word on every promise. After-sale training was great. Overall, she is a must see at MB of KC. More

Plan to continue with Julie for all future cars! Best dealer I have ever worked with! Fast, efficient, and friendly to deal with over the phone and in person. dealer I have ever worked with! Fast, efficient, and friendly to deal with over the phone and in person. More

Jesse has been short and patronizing to me since the day I went into the dealership for the first time. It has not been a pleasent experience. It has been 2 weeks since I got the car and the paperwork is I went into the dealership for the first time. It has not been a pleasent experience. It has been 2 weeks since I got the car and the paperwork is not done yet. I live in Columbia so I have a drive that I will need to do to do that and by doing that I have to wait to get the second key to the car I was promised. More

The salesman was extremely helpful and knowleable. He showed me every option that was available. He helped me pick out what would work best for my business. I couldn't have asked for a better salesperso showed me every option that was available. He helped me pick out what would work best for my business. I couldn't have asked for a better salesperson. More