Mercedes-Benz of Kansas City South

My experience with the purchase began through the USAA Car Buying Service. Ralph Schweer contacted me by phone less than an hour after I completed USAA's online vehicle selection and pricing process. Ra Car Buying Service. Ralph Schweer contacted me by phone less than an hour after I completed USAA's online vehicle selection and pricing process. Ralph attempted to find an available vehicle that met my criteria but one was not available. I then met with Ralph and did a test drive of a vehicle similar to what I wanted. He told me that the dealership had a manufacturing slot available in early in January and by using it I could get whatever I wanted. I accepted that offer and now have the new car exactly as I specified and it was delivered a couple of days earlier than the date he originally estimated last November. Ralph kept me very well informed of the status of the car throughout the building, shipping, and delivery process. I met with Julie and Fernando when I took delivery of the car. Julie thoroughly described the features and how the dealership's service process works and Fernando prepared the paperwork and described various post-delivery maintenance options available. Overall, all three employees were very friendly, courteous, knowledgable, and helpful. There was never any pressure to buy or add anything that I didn't want and all aspects of the process were totally clear. The performance of each of the three exceeded my expectations and compared to the numerous other new cars I've purchased from other dealers in several states, they are absolutely the best. My overall experience was superb. More

This was the third vehicle purchase from a dealership for my wife and me. We had a phenomenal experience and will be making sure to recommend everyone we know to this dealer. my wife and me. We had a phenomenal experience and will be making sure to recommend everyone we know to this dealer. More

I had a great experience at MB of KC and would definitely recommend someone who is looking to get excellent customer service and get things done in a timely fashion to stop in. I had limited time frames to g recommend someone who is looking to get excellent customer service and get things done in a timely fashion to stop in. I had limited time frames to get the new car purchased due to a busy schedule and still got things wrapped up in a timely manner. To ensure a legitimate customer experience, they went came and picked me up and made sure I was comfortable the entire time. I greatly appreciate the effort the team put in. A lot of moving parts and still made it happen. Thanks again to MB of KC. More

Julie was great in helping us out and making a decision on the purchase of my wife’s 2013 E-350 4Matic. It was a present for my wife for our 40th wedding anniversary. She was very informative and detail or on the purchase of my wife’s 2013 E-350 4Matic. It was a present for my wife for our 40th wedding anniversary. She was very informative and detail orientated throughout the entire process. I personally know associates at other dealerships in California, N.Y. and Florida. After meeting Julie, answering the right questions and quick to respond to questions who could say no. She is a nice person and very professional, had all the documents ready and the process was completed within a couple of hours. I have already recommended her to our friends and family, locally and out of town. Ruben Ambriz More

I have purchased many cars over the years mostly NEW, but I have purchased some used and unfortunately had some bad experiences. This dealership, and especially Fernando really took care of me and my purcha I have purchased some used and unfortunately had some bad experiences. This dealership, and especially Fernando really took care of me and my purchase. I had a couple issues that I wanted addressed, and he quickly got them fixed the following business day! I would recommend this dealer for NEW and USED purchases, they are top notch! More

This was the fastest and most efficient experience for buying a new car. Due to a tight travel schedule, we had not a lot of time to complete the transaction. John is a very professional and nice sales p buying a new car. Due to a tight travel schedule, we had not a lot of time to complete the transaction. John is a very professional and nice sales person and he managed to prepare all documents ahead of time. As promised we were out within one hour! Thanks. I like my new car. More

I worked with Dwayne Giles on the purchase of a pre-owned S550. Dwayne is professional, informative and not at all pushy. It was a great experience. S550. Dwayne is professional, informative and not at all pushy. It was a great experience. More

I talked with Ralph over the phone and he set everything in place, including recommending to get a "pre-approval" to eliminate some of the wait on the day we went to pick up the car. This was great, the c in place, including recommending to get a "pre-approval" to eliminate some of the wait on the day we went to pick up the car. This was great, the car was all ready and having the pre-approval cut about an hour wait at the dealership the day we signed the paperwork and picked up the car. Ritchie filled in for Ralph the day we went to the dealership due to the holidays and helped us finish off the deal without missing a beat. More

Julie is a fabulous sales woman who worked hard with attentention to detail throughout the entire transaction. She fulfilled my requests and was very easy to contact and quick to respond to questions. attentention to detail throughout the entire transaction. She fulfilled my requests and was very easy to contact and quick to respond to questions. I have purchased approx 20 Mercedes-Benz in my life and she was by far the best purchasing experience I have ever had! I have already referred a handful of family and friends to her and she has given them the same personalized care I received from her! Shauna Macauley More

Salesman, Aaron Butler, was very helpful and courteous. Orientation to the vehicle was thorough and in a comfortable environment. Aaron was very knowledgeable and when he did not know the answer to our que Orientation to the vehicle was thorough and in a comfortable environment. Aaron was very knowledgeable and when he did not know the answer to our questions, he would find another sales associate who could help. Overall great experience. More