Mercedes-Benz of Kansas City South

Pissed off customer Don't go to this dealership. They don't care about their customer after they get money from you by buying their outrated expensive cars. They don't ta Don't go to this dealership. They don't care about their customer after they get money from you by buying their outrated expensive cars. They don't take care of their customers. More

AVOID JOHNNY KARTSONIS - HE IS RUDE - ZERO CUSTOMER SERVICE My experience with MBKC is typically professional, courteous and I always feel like I've spent money for quality performed work. But what I'm about t My experience with MBKC is typically professional, courteous and I always feel like I've spent money for quality performed work. But what I'm about to describe was far from professional, polite, courteous, helpful, understanding or any concern shown for my well-being. • I was then approached by Johnny Kartsonis at approximately 12:15, after already being told by someone else that they would get someone to help me. He was Super unpleasant, very confrontational with this initial question (the first words out of his mouth were - "Is there something I can help you with, were closed?", Not hi how are you, are you being helped, are you having a good Saturday…….. Nothing warm or welcoming or even polite. • Because of the rudeness, I responded, no I'm being taken care of already (assuming the porter guy was working directly with a tech on my minor issue). • Johnny then responded - "Well what is it your needing?"…… not, Oh I can help you, Or hello my name is ………….., let me see if I can help you…… No he was just plain rude. • I then re-explained my scenario. He boldly said, Well we're not going to be able to help you, we close at noon. You should have gotten here sooner. We have lives. I have to pick up my Mother……. And on and on and on. • Finally I interrupted him and said, listen, I had these tires installed here on Wednesday, and I want someone to look at it and make it right. (A little direct, but I am the customer and I am a customer now dealing with a confrontational, chip on his shoulder, unkind, less than polite, etc.) • I said, be reasonable, put yourself in my shoes, I'm the customer, you guys just performed the work on Wednesday. You're not going to make it right? • He then said, I can do it on Monday morning, but I have my mother to pick up. In the end, such a horrible customer service experience. That BOY is in need of some service training on how to deal with customers. More

That's The Way It Should Work I drove 10+ hours to purchase a specific pre-owned vehicle from MB of KC. I had no prior experience with this dealership. The place is immaculate and I drove 10+ hours to purchase a specific pre-owned vehicle from MB of KC. I had no prior experience with this dealership. The place is immaculate and most of the staff made you feel at home......but that is the expectation of a MB dealership and they met the expectation hands down. However the story does not end there......it is where they exceeded my expectations that I was most floored. I had an issue with my trade that I chose to disclose because it was the right thing to do and after discussing the details with the appropriate parties, they left their offer in place. I dealt primarily with Randy; Ralph; Steve; and Melinda. The entire experience was well worth the effort to get there. More

BUYER BEWARE!! BUYER BEWARE! Waited my whole life to buy a new Mercedes only to be accused of being an exporter, I had no Idea what on earth they were talking abou BUYER BEWARE! Waited my whole life to buy a new Mercedes only to be accused of being an exporter, I had no Idea what on earth they were talking about!!! The sales mgr kirk wilms...the most ignorant, arrogant, and rudest human being I ever come across in my 56 years on this planet!!! Why would such a high end brand have this person represent them is shocking!!!! With all the dealers out there to choose from I would highly recommend avoiding this one like the plague!!!! Steve Mathi More

Quick Service Phenomenal Service! As a full time RVer, we were in the KC area and had the DEF indicator and engine light come on. I made a call and Jeff Gray Phenomenal Service! As a full time RVer, we were in the KC area and had the DEF indicator and engine light come on. I made a call and Jeff Gray was VERY helpful in getting our 2014 MB Sprinter Roadtrek CS Adventurous into the shop that afternoon. The team quickly identified the problem and had it FIXED before 5:30pm to have us on our way! GREAT SERVICE, Great People! So glad MB-KC is here! We'll be back to get service again! Your Team ROCKS! More

Vehicle Lease I experienced the best customer service ever from this qualified team of professionals. The team made us feel like they had our best interest in leasi I experienced the best customer service ever from this qualified team of professionals. The team made us feel like they had our best interest in leasing the best vehicle they had on their lot. I have been a satisfied customer for 9 years, and have always received the best service imaginable. More

GLK Purchase I purchases a certified pre-owned GLK. The entire experience was excellent. The sales staff was incredibly helpful and focused on helping me find the I purchases a certified pre-owned GLK. The entire experience was excellent. The sales staff was incredibly helpful and focused on helping me find the right vehicle rather than just getting a sale. The finance and delivery portion of the transaction was well-organized and very thorough. More

Purchased the car on Sept. 19th. I have both positive and negative experiences. I was told the auto had Bluetooth for a phone: it did not have. J.K. stated it was not Julie's fault as she had been told and negative experiences. I was told the auto had Bluetooth for a phone: it did not have. J.K. stated it was not Julie's fault as she had been told by more than one person that it had Bluetooth. J.K. was very understanding on this and arranged to have Bluetooth installed by an outside vendor and it works great. I advised Julie on or about 9/21 that the car had not floor mats; she thought they were in the trunk; (they were not). A month later and I still do not have the floor mats. I advised J.K. that the car did not have the wind deflector and he provided me with one. When I had the car in for the in for the installation of the Bluetooth; I had also advised J.K. that there was squeaking under the hood for about the first 5 minutes of driving. I assumed that this had been repaired, but it still makes the same noise; if not worse. At the same time; I also advised J.K. about the bubbling on the interior of the windshield. Upon advising me that the windshield was 99% better; I would have to disagree. While is not as bad, I can still see the bubbling on the windshield in direct sunlight. I do not understand the reluctance in replacing the windshield as they stated that it had a new windshield. If that is the case; isn't the windshield covered under a warranty from M-B or whoever the supplier was? I also advised J.K. about the hole in the grill work on the right (passenger) side by the lower (foglight?) light. That is clearly unacceptable for a Certified Pre-Owned Car. Item 155 on the worksheet is the Grill with the remark that the grill passed. The grill did not pass. I expect J.K. to have a new grill part ordered and advise me on this. I asked J.K. about on more than one occasion and never did get a direct answer. Answers like "its a 2009 auto with 47,000 miles doesn't fly, if your selling it as a Certified Pre-Owned auto and my paying a premium for it. I have also found that in installing a license plate that the upper right screw of the plate holder has been 'violated'. An attempt to insert a screw with the wrong threads had been done and in so doing tore the internal nut from the wall of the exterior and the screw remains in the internal nut and the license plate has to be installed over it. Again; its a 2009 auto with 47, 000 miles on it does not fly as it was sold as a Certified Pre-Owned Auto! I have answered that I would recommend this dealership; but if the above items are not corrected; I will certainly change that from a yes to a no. More

A very pleasant experience, friendly staff, found the vehicle I wanted and a very speedy transaction from start to finish. No sales pressure and the trade in value was very fair. vehicle I wanted and a very speedy transaction from start to finish. No sales pressure and the trade in value was very fair. More

I had recently purchased an 09 SL550 from Ritchie. I was in for a quick service when I saw the new 2014 E350. After my wife and I drove the car we both really liked it. With Ritchie's help I traded in our in for a quick service when I saw the new 2014 E350. After my wife and I drove the car we both really liked it. With Ritchie's help I traded in our 2013 BMW and took the new E350 home that day. The entire staff at Mercedes of Kansas City made the process easy and enjoyable. A great group of people to work with. Terry M More