Mercedes-Benz of Kansas City South

I love my new new E350. Scott Sweat was very nice, very informative, knowledgeable and understanding. He went out of his way to make sure we were having a pleasant experience Scott Sweat was very nice, very informative, knowledgeable and understanding. He went out of his way to make sure we were having a pleasant experience at the dealership. He explained things very well throughout the process, put our mind at ease when we had questions and if he was not sure, he asked someone and got right back to us with an answer. He has a very friendly demeanor and I would recommend buying a car from him for sure. He made the difference between us buying our car there or somewhere else. Thank you Scott for tuning our car buying experience into a happy one!!! More

The best dealership in Kansas City area I can't imagine being better treated from the first test drive to the signing the final documents. Ralph, our salesperson, was fantastic and every he I can't imagine being better treated from the first test drive to the signing the final documents. Ralph, our salesperson, was fantastic and every helpful throughout the process. His honesty and "non pushy" style was refreshing. We have already recommended a Mercedes to several of our family members and friends. The car's performance matches the professionalism of the staff. More

Big Bus Very good experience relative to other car purchases. Had trade in title hiccups, but the guys got creative, and got it done. Jeff, and Fernando were Very good experience relative to other car purchases. Had trade in title hiccups, but the guys got creative, and got it done. Jeff, and Fernando were great! More

Great Weekend Car!!! I have been shopping for Mercedes SL for approximately 2 years. I found a 2005 SL 500 on the retailers website and contacted the immediately. John Mic I have been shopping for Mercedes SL for approximately 2 years. I found a 2005 SL 500 on the retailers website and contacted the immediately. John Michaels and Ralph Shweer were professional easy to work with. My experience was flawless and easy. The car was ready as promised. More

Great Car., worst salesman ever! My vechicle is great....my sales person was very poor...follow up communication was next to non exsistent. Once I involved senior sales manager things My vechicle is great....my sales person was very poor...follow up communication was next to non exsistent. Once I involved senior sales manager things stated to get done. Be sure u understand the warranty upfront....my sales man mis lead me on the warranty...additional cost was involved. Love the car . .salesman should go to work at qt! More

Blue Beauty! Hands down the best customer service in town. I renewed my lease and took home a Black CLA 250 only to return the next day wanting the beautiful blue Hands down the best customer service in town. I renewed my lease and took home a Black CLA 250 only to return the next day wanting the beautiful blue one showcased on the dealer floor. They made it happen in a seamless transition! Thank you for everything! I absolutely LOVE this car <3 More

Shady business practices - buyer beware! I asked for the lease buyout paperwork to finance my leased vehicle through an online company. Was told by Fernando Ricci and Tom Crowley over the ph I asked for the lease buyout paperwork to finance my leased vehicle through an online company. Was told by Fernando Ricci and Tom Crowley over the phone "since the car is more than 5,000 miles over the agreed mileage limit you cannot buy the car directly. We have to put it back into inventory, and you have to pay over the overage in mileage and other potential excess wear and tear before you can buy the car for the agreed upon amount." Checking my lease contract it clearly stated that I can buy the car for $xxx plus $150 purchase fee at the end of the lease if I choose to do so. I sent an email to Fernando and Tom asking for the part of the contract with the "5,000 miles over the mileage limit clause". Didn't hear back and sent another email including the general manager of MBKC. Received another email from Fernando telling me to call him asap. I declined and asked again for the document with the 5,000 miles clause. Received another email from Fernando stating "there is no such thing" and to call him so he can explain the process to me. Obviously I was no longer interested in doing anything over the phone and requested all further communication in writing. Fernando just referred me to MB Financial Services, effectively denying me the lease buyout paperwork I needed. I'm now financing through MBFS, and then refinance with the online company I had chosen initially. Unbelievable business practice, and I will definitely not do business with MBKC again. Service department there is great though, prompt, friendly and efficient. More

This place is horrible Horrible service. If you buy a Mercedes, this dealership will not stand by the warranty. Anything and everything is an “outside influence” I had water Horrible service. If you buy a Mercedes, this dealership will not stand by the warranty. Anything and everything is an “outside influence” I had water in my C63 AMGs headlight and they put desiccant bags in them and resealed them. They didn’t replace them, like any normal luxury dealer would do. If you want shoddy work on your 80K dollar Benz come here. You’ll love it. More

Do not shop here Sales department is a joke, they wasted my time and would not sell me a black Mercedes because they told me they are exported. I have never exported Sales department is a joke, they wasted my time and would not sell me a black Mercedes because they told me they are exported. I have never exported a car or know anything about it. Worst customer service I have ever had made me feel like a criminal when trying to give them 80k for a SUV. DO NOT SHOP HERE. More

Poor customer service This dealership does not meet the standards of other Mercedes Benz dealers. The purchase of my vehicle was not handled correctly, causing me to make 2 This dealership does not meet the standards of other Mercedes Benz dealers. The purchase of my vehicle was not handled correctly, causing me to make 2 trips back to pickup paper work they had completed incorrectly. When scheduling appointments, they seldom can get you in the same week, unless you work around their schedule. The employees tend to be rushed and not friendly. Their is a lot of turnover in service techs. when you talk with receptionist , it always seems that you are put into someone's voice mail. Getting a returned call can take more than a day. Lastly no one seems very friendly or happy at this dealership, making for a generally experience overall. This dealer wants to sell you a car , period. I can say that my sales person Randy Bloom was excellent. More