Mercedes-Benz of Jacksonville

service department Wade Forsyth continues to excel in his service to me when I bring in my GLE. All I do is call, show up and the rest he handles. This is my first Merce Wade Forsyth continues to excel in his service to me when I bring in my GLE. All I do is call, show up and the rest he handles. This is my first Mercedes but will not be my last. I waited for my car this time and I find my experience is not unique but the norm. Kudos to Wade and everyone there. More

Awesome service ! Great service, I always get call, text, and follow up emails from Ted Kypreos in the services department, he is an excellent employee. Thank you Great service, I always get call, text, and follow up emails from Ted Kypreos in the services department, he is an excellent employee. Thank you More

Great service! Great service, excellent cafe, wonderful employees make your experience whether it be service or buying a new car make you feel welcome to look around Great service, excellent cafe, wonderful employees make your experience whether it be service or buying a new car make you feel welcome to look around. More

Service Advisor great knowledge and professionalism. Very pleased with service received from dealership and service advisor. I was able to get a next day appointment and wait time was very client friendl Very pleased with service received from dealership and service advisor. I was able to get a next day appointment and wait time was very client friendly. More

Exceptionally service Wade and Ted in the service department went above and beyond when there was a mix up about a loaner car. We much appreciate the fine service and how y Wade and Ted in the service department went above and beyond when there was a mix up about a loaner car. We much appreciate the fine service and how your team works together to arrange a loaner car for us. More

Scheduled service Ted was great as always and I was in and out in the time he gave me. The E300 loaner was nice to drive and impressive power for a 4 cylinder vehicle. Ted was great as always and I was in and out in the time he gave me. The E300 loaner was nice to drive and impressive power for a 4 cylinder vehicle. More

Stellar service They expedited my annual service appt when I told them I had a work appt. when my vehicle needed recall services as well they provided a loaner car. They expedited my annual service appt when I told them I had a work appt. when my vehicle needed recall services as well they provided a loaner car. More

My service experience Ted the service rep is awesome. I went in due to my vehicle making a noise.when turning the wheel. They replaced my headrest at no charge. Ted the service rep is awesome. I went in due to my vehicle making a noise.when turning the wheel. They replaced my headrest at no charge. More

The Rain Keeps Coming.......Inside my Vehicle FYI- I took it to OP. Ted is great! He provides exceptional service every visit. One of the issues I was having with my vehicle is the convertible to FYI- I took it to OP. Ted is great! He provides exceptional service every visit. One of the issues I was having with my vehicle is the convertible top leaking. Ted said they tested it with a water hose without a leak in sight. The tech should have parked my car outside in the rain instead of using a water hose. They said the leak could not be found. I picked my vehicle up yesterday morning. It started raining in the afternoon and the leaks appeared. I took pictures and video, then emailed to Ted. I took my car back yesterday for the same repair. They quickly got me into a loaner and I was on my way. I just hope that I am not expected to pay another deductable for my extended warranty through CareMax. It wouldn’t make sense for me to do so since it was the same day and I believe proper testing should have been done. Just a thought!! More

Tech issues Service experience exceeds all expectations. Wade (service advisor) is professional and responsive. Valet driver (Tony) is considerate and respectfu Service experience exceeds all expectations. Wade (service advisor) is professional and responsive. Valet driver (Tony) is considerate and respectfully on time . Couldn’t be better ! More