Mercedes-Benz of Jackson - Service Center

I was in Mississippi visiting family for Christmas and got locked out of my Mercedes on Christmas day. The technician from Mercedes of Jackson, provided the knowledge that prevented me from having my Mer got locked out of my Mercedes on Christmas day. The technician from Mercedes of Jackson, provided the knowledge that prevented me from having my Mercedes towed. The technician and assistance at the Jackson MS dealership were patient, supportive and very friendly. More

I blew a tire driving through Jackson on my way to New Orleans on a Friday afternoon. Through Mercedes Roadside Assistance, the operator arranged for my vehicle to be towed to the dealership in Jackson. T Orleans on a Friday afternoon. Through Mercedes Roadside Assistance, the operator arranged for my vehicle to be towed to the dealership in Jackson. The receptionist and service department went above and beyond to help me get back on the road. The service department had the tire in stock, and as it was 5pm on Friday, and the service department is not open on Saturday, I was resigned to wait until at least Monday to get a new tire. One of their technicians, Brian Kelly, came in ON HIS DAY OFF to replace my tire. You just don't find kindness and excellence like that anymore. I would give them 10 stars if I could. More

Meh. Spent $149 to have MBrace reprovisioned so my new to me wagon could use MBrace. The dealer never checked to see if it was a successful procedure. When I picked it up I was told it was good to go. I s to me wagon could use MBrace. The dealer never checked to see if it was a successful procedure. When I picked it up I was told it was good to go. I should have been smart enough to trust but verify in the parking lot, but I did not. When I returned home, greater than 100 miles away, it did not work. I thought I needed to call MBrace again as stated on the work order. After several calls to MBrace, who had already set up the account and sent me to the dealer in the first place, it was determined the dealership never called MBrace to verify EIN of the onboard cellular modem. The procedure requires this in a previously owned vehicle according to MBrace. This correlates with several accounts on several MB forums. When I called the service manager, Julie King, she agreed I would have to bring it back but rather than agreeing to verify the procedure was performed correctly as MBrace keeps records of dealer interaction and there were no interactions for the reprovisioning, she immediately suggested my MBrace modem could be bad and diagnostic charges would be involved. So, bottom line is more money to cover the probable incorrectly performed reprovisioning that I have already paid for. Anyone can search the MB forums to see this is a common problem and why the dealer won’t just agree to recheck the work already paid for and “signed off” as complete before checking function is a mystery. Pride is a terrible thing. It is fine to be human and screw up what is apparently a very complex procedure per MBrace technical support, but to then say the computer said it was done so it must be done correctly is unacceptable. It is not like MB won’t make money in the future off the subscription, so why even charge for the reprovisioning. I might possibly try another dealer, but maybe this is a sign MBrace ain’t all it is cracked up to be. Certainly this dealership is not. My 5th MB but only my 2nd with any interaction with this dealer. It all comes rushing back. So sad. Nice shiny new building, lipstick on a pig. More

I used to hold Mercedes to high standards because of the fame and luxury attached to there name, but I’ve had to change that mindset. I went into Mercedes for a service recall for my cam adjuster that was m fame and luxury attached to there name, but I’ve had to change that mindset. I went into Mercedes for a service recall for my cam adjuster that was made to break right after warranty, and they took it back there and said it did have the code it needed and the symptoms, but then said it hadn’t failed their secondary test and told me to come back later and try again. That honestly just felt like a scummy business practice. They made a faulty part on my car and then wouldn’t replace it overall just felt like they wanted to push me out the door so they wouldn’t have to do it. :( More

Recently visited service department for Schedule A on car after three attempts for an appointment. The wait was three hours (no problem), but after service my car was driven inside and remained there approx after three attempts for an appointment. The wait was three hours (no problem), but after service my car was driven inside and remained there approximately 40 minutes before I asked what was the problem.. I watched as my car was moved out of line for someone else and placed behind the other customers (not fair). I did not buy my car in Mississsippi, but I did buy my car because the customer service was a 10+. More

Buyer beware I was sold bad tires. The tires we suppose to be new. Less than 5 months later the tires are bad. Tried to get help from dealership but gave me run ar I was sold bad tires. The tires we suppose to be new. Less than 5 months later the tires are bad. Tried to get help from dealership but gave me run around a. Do not buy from them. More

Great Service Always! Michael Griffing is prompt and has everything ready for me when I arrive. I need my vehicle for work so it is important that I get quick efficient ser Michael Griffing is prompt and has everything ready for me when I arrive. I need my vehicle for work so it is important that I get quick efficient service. Michael takes the time to explain everything to me about the service needed on my vehicle. He has been a pleasure to work with at each and every service visit. Michael is the BEST Service Representative at Mercedes-Benz of Jackson!! More

Excellent Brian Kelly was top notch. He was very professional and knowledgeable in insuring that I understood everything that they were doing to my GL550. He al Brian Kelly was top notch. He was very professional and knowledgeable in insuring that I understood everything that they were doing to my GL550. He also insured that I was comfortable and knew were everything was located within the facility. More

Customer Service Michael Griffing is the best service representative at Mercedes-Benz of Jackson! He is always nice, caring, and polite. If you ever go to this deale Michael Griffing is the best service representative at Mercedes-Benz of Jackson! He is always nice, caring, and polite. If you ever go to this dealership for service, ask for Michael Griffing. He is the BEST!! More

Exceptional Service I received very fast and friendly service. I was offered snacks while waiting. The waiting area is very nice and inviting. I was taken on a tour of th I received very fast and friendly service. I was offered snacks while waiting. The waiting area is very nice and inviting. I was taken on a tour of the fitness center as well. More