Mercedes-Benz of Indianapolis

This dealership is five stars! Very professional and appreciative of our business. We have purchased three vehicles from MB of Indianapolis. They also take care of servicing our Mercedes Sprinter motor appreciative of our business. We have purchased three vehicles from MB of Indianapolis. They also take care of servicing our Mercedes Sprinter motor home. Great people, great service, great experience. It’s worth traveling from our home near Chicago, where the dealerships don’t come close, we’ve tried them. I wish everyone at MB of Indianapolis a very Happy New Year! More

I would like to give 0 stars. Dec 29, 2020 put a 1k deposit on a vehicle that just arrived. We had been looking (our local Mercedes Dealer didn't have the exact car we wanted), had test drove the exac deposit on a vehicle that just arrived. We had been looking (our local Mercedes Dealer didn't have the exact car we wanted), had test drove the exact same vehicle (different exterior and interior color) at our local dealer, knew exactly what we wanted, and after reviewing the bill sheet put the deposit down without physically seeing the vehicle (we live outside of Indy). We did see pictures. The next day we signed the sales contract, secured auto insurance, and was set for a wire transfer. Before we could make arrangements to go get the vehicle (we have 4 kids we didn't want to bring) Mercedes of Indy pulled the deal alleging that we were going to export the vehicle for profit!!!!! Due to their misguided judgements because we were paying cash for the vehicle, put a deposit down without looking at it, and were not paying for extra service. Why would we pay for extra service in Indy when we don't live there!!!! We would have it serviced at our local Mercedes Dealer. Instead of asking appropriate questions, they just pulled the deal. The questions they did ask were very inappropriate such as wanting to know what vehicles we currently drove, and personal questions unrelated to their concern of us trying to export the vehicle. More

Mercedes-Benz of Indianapolis is always top notch! I’ve now gotten two cars from them and I have to say — the service is high class, just as I expected. Eric Batt is always there to help with anything that now gotten two cars from them and I have to say — the service is high class, just as I expected. Eric Batt is always there to help with anything that might come up, even after the sale is final. If you’re looking to get yourself into a stylish, classy, nothing-else-compares vehicle — Mercedes of Indianapolis is the spot to go. And that new huge showroom — WOW! FIVE STARS on everything to this crew! More

100k + $350 but no washer fluid top off? I bought my dream car and did the European Delivery. Well done Mercedes Benz. The new E53 AMG Cab is amazingly smooth when you want it to be and sti I bought my dream car and did the European Delivery. Well done Mercedes Benz. The new E53 AMG Cab is amazingly smooth when you want it to be and still fast enough to warrant the AMG badge. The Indianapolis Dealership does not deliver the same experience as the vehicles. So the best or nothing I suppose. THE FACTS; -The sales rep was fantastic and stuck with me even after the initial sale! Thank you Eric Batt's! -The dealership back office never registered my plates so I was driving on expired plates for 3 weeks. Eric helped me through this little mishap. -Once I notified the dealership they did work hard to process the plates fast but it was painful. -On 12/23/2019, I just stopped in with 3,252 miles on the car to get the washer fluid topped off(no big deal even Jiffy Lube will do this for you). We were informed that we must pay for the fluid and they would fill it at no charge. I feel horrible for the people that have to deliver this message to the customer like me. So I went directly to the Sales Manager. He confirmed and suggested that I want something for nothing. 'Where does it stop? should I replace your batteries, $3 here $3 there. We can not afford to give everything away..." I was fed up. I told him that "top off fluid should be covered, and batteries should be replaced if the customer purchased the car there and is under warranty and does the maintenance with you." He did not agree, and this is the reason for the post. They have every right to charge to "top off fluids". However, we have every right to make others aware and spend our money at other dealerships. -In the end the Sales Manager would not fill the car with fluid, however one of the service team members was able to do the right thing, however it was not inline with the company policy. Thank you! Please note that I confirmed with four other dealerships & Jiffy Lube that they all "top off fluids for free"; 1) Tom Wood Nissan - will top off fluids without an appointment 2) Tom Wood Lexus - will top off fluids without an appointment 3) Tom Wood Audi - will top off fluids without an appointment 4) Loeber Motors Mercedes Benz Chicago - will top off fluids without an appointment at no charge *) Jiffy Lube - Washer Fluid is free anytime / every time! WOW! Now one year later I called back to see if they have changed their policy. They have not. More

Very good service. I had a very friendly and professional experience from World Wide Motors. They provided me very timely updates for the service that helped me to under I had a very friendly and professional experience from World Wide Motors. They provided me very timely updates for the service that helped me to understand what was going on. I am very happy about their service. More

Excellent Experience Fifth new car from World Wide Motors in Indianapolis, IN. Sales staff has been excellent to work with, timely communications, no hassle transaction. Fifth new car from World Wide Motors in Indianapolis, IN. Sales staff has been excellent to work with, timely communications, no hassle transaction. They all work together as a team to help customers have a great experience. More

Easy Experience I recently purchased a C300 with the assistance of Eric Batt. It was a very simple and anxiety feel experience. Eric was very attentive and had resp I recently purchased a C300 with the assistance of Eric Batt. It was a very simple and anxiety feel experience. Eric was very attentive and had responses to each and every inquiry within minutes. There were no high-pressure tactics, just simple logic to the additional features available. I would recommend Eric, in the future, to any future Mercedes buyer. More

New vehicle purchase Our sales rep Eric Batt was very knowledgeable and helpful during the whole process. He helped us make decisions and feel comfortable even though we w Our sales rep Eric Batt was very knowledgeable and helpful during the whole process. He helped us make decisions and feel comfortable even though we were ordering our GLE Coupe 43. Making that big of a purchase sight unseen can be stressful but Eric made it a fun and pleasurable experience. We are happily settled in to the Mercedes brand and will never leave. Thanks Eric! More

Four days for an estimate After four phone calls and one cisit where I may as well have been invisible, I still have not even gotten an estimate for a basic service. Probably g After four phone calls and one cisit where I may as well have been invisible, I still have not even gotten an estimate for a basic service. Probably great for sales, but a dumpster fire for getting a reaponse regarding service. More