Mercedes-Benz of Indianapolis

Chris made my car purchase seamless. He went out of his way to assist in every area even when I was almost given up. Thank you Chris. I am the newest Benz owner, first time owner!!!💃🏼� He went out of his way to assist in every area even when I was almost given up. Thank you Chris. I am the newest Benz owner, first time owner!!!💃🏼💃🏼 More

Great service and satisfaction. Excellent follow up. Chris was great! He was absolutely professional and nice person Excellent follow up. Chris was great! He was absolutely professional and nice person More

Chris Oliva was great to work with as soon as we stepped in the showroom. He made the process effortless. Even after a week of purchasing the car he went above and beyond for us! He treated us more llike f in the showroom. He made the process effortless. Even after a week of purchasing the car he went above and beyond for us! He treated us more llike family than just customers! Highly recommend Chris if your in the market for a new luxury car! Hands down the best of the best!! More

Chris O. helped me with my first Mercedes. He had to deal with a difficult cyber issue m. He was prompt to communicate through the whole process! I will work helped me with my first Mercedes. He had to deal with a difficult cyber issue m. He was prompt to communicate through the whole process! I will work with Chris on future transactions. More

HORRIBLE EXPERIENCE! ! Had a service appointment that i made a month ago, specifically with a loaner because i live quite far from the dealership. First i was made to w ! Had a service appointment that i made a month ago, specifically with a loaner because i live quite far from the dealership. First i was made to wait infront of the service advisor cubicles for about 30 mins before i was attended to. All service reps were busy making phone calls to customers trying to get them to approve more charges on their service which i guess is more priority than attending to a customer standing infront of them. Once finally i was invited into one of the cubicles i am told that theres no loaner available and i would have to get a rental at my own cost. If there were no loaners available this morning then a courtesy call would have been nice so i would have not wasted my time this morning. This is my 3rd time bringing one of my cars here and all 3 experiences have been bad so i am done with this dealership and if this is the attitude they have towards their customers then i am done with the mercedes brand aswell. More

If you're ready to explore the world of Mercedes-Benz, there's a name you need to know: **Chelsea Skiles** at Mercedes-Benz of Indianapolis. **Chelsea** doesn't just sell cars; she crafts extraordinary there's a name you need to know: **Chelsea Skiles** at Mercedes-Benz of Indianapolis. **Chelsea** doesn't just sell cars; she crafts extraordinary experiences tailored to you. Her deep knowledge of the Mercedes-Benz lineup goes beyond features—it's about understanding your desires and dreams. Even through emails and texts, her insights were invaluable, a testament to her commitment to addressing every query with care. But here's where **Chelsea** truly shines: her unwavering dedication. Going above and beyond, she rearranged her schedule, even stepping in on her day off, to personally hand over the car I'd chosen. This speaks volumes about her commitment to turning a regular transaction into an unforgettable connection. What's more, my experience came with no hidden fees, and the process was incredibly smooth. **Chelsea** ensured transparency and simplicity throughout. Every interaction with **Chelsea Skiles** radiates exceptional customer service. Her approachable nature, combined with her extensive knowledge, transforms car-buying into an enjoyable, personalized experience. She anticipates your preferences, creating a journey that aligns perfectly with your needs. When you're ready to venture into the Mercedes-Benz world, remember this: ask for **Chelsea**. She's not just a sales consultant; she's a dream curator, delivering experiences that linger. Your Mercedes-Benz journey begins and thrives with **Chelsea** as your guide. More

I had my 2-year services due on both our Mercedes, a 2020 GLC-63 AMG & 2017 C300-AMG sport. I scheduled both cars for the same day in order to have my son meet me there and wife bring us back. We dropped off GLC-63 AMG & 2017 C300-AMG sport. I scheduled both cars for the same day in order to have my son meet me there and wife bring us back. We dropped off cars on Wednesday evening so they’d have them first thing in A.M. We made it before closing, so we were able to park them inside. I went to the service advisor area and was immediately met by David Weis, I let him know about the services due, and a couple items of concern. I was losing air in both rear tires of GLC and the C300 had a weird vibration, causing rattling noises, as well as a very slow leak in a couple tires, according to my son. David pulled up my records and found that I had a service agreement for the c300, and the wheel/tire package on both vehicles. He brought one of the mechanics in to have my son describe the vibration/rattling on the C300. Although it was minutes before closing time, and we only expected we were dropping and leaving, David made a point to make sure all concerns were noted properly. *NOTE: While it is very apparent they’re short handed, (as most are lately), David was extremely attentive to what was going on as other customers showed up, had questions, or that the phone wouldn’t stop ringing. It was important enough to him that while we spoke to the mechanic (found out his name was Mike Rowse), David asked if I minded he answered the phone as other colleagues didn’t seem interested (though obviously not busy). He also excused himself twice for just a few seconds to assist customers that appeared very impatient waiting on someone to help (had only been a couple minutes). I don’t want to speculate as to why the other advisors weren’t taking any initiative, but it was obvious they weren’t doing anything else, but David didn’t hesitate to help… So after we explained some minor issues to mechanic Mike that we had with cars, David explained some of the options and sent us on our way. Later that day David called to let me know where they were at with the cars, current charges, and what they had found. I had asked a couple questions that he wasn’t positive of the answer and asked if the mechanic could call/text me. I told him “that’s be great”. A couple minutes later Mike Rowsh (mechanic) calls me to clear up any questions I had, then asks to FaceTime me to show me a couple things on the C300 regarding the rattle/vibration. They thought it was important to show the issues first hand so it wouldn't seem like they were trying to add expensive parts in hopes of fixing issues. As it turned out, one of the rear tires had flat spots all the way around, which was apparently due to having to add air, etc. It was also in need of brakes (rotors & pads) and Mike noted that it seemed my son drive it almost too careful and guessed that he drives very slow and must stop & go quite a bit. I explained that he lived on the IU Bloomington campus and hardly goes over 20mph while constantly stopping at every corner due to stop signs and lots of students walking, running, biking, and on scooters etc. Point is, the mechanic was spot on with everything he noticed. While the call only lasted a couple minutes max, it was very informative and gave piece of mind that cars were in good hands. So much so, I had initially asked David if Mike could take care of servicing both cars (which he did). After all was said and done, David called me again later to explain everything that was done (after getting my approval along the process). He setup the warranty on the tires on BOTH cars, as GLC had plugged holes in rear tires, (I wasn’t aware you shouldn’t plug high performance tires), and C300 had run-flats so had to be replaced. C300 also had new brakes/rotors added. Tires had to be ordered, but still arrived same day, all updates were done, and both cars were cleaned & vacuumed. While owning a Mercedes can be expensive, and service industry is in a really rough place, David took it all in stride and went over and above with every step. While many get upset over not getting special attention (especially at Mercedes), I found it refreshing that David wanted to help those that seemed needed special attention, while asking me if it was ok first. The phone rang the whole time were were there and David made every effort to answer everytime he possibly could, while others stood around. The mechanic was exceptional, and was obviously someone who takes pride in their job and has done it for a very long time. Hopefully both of these gentleman are very well taken care of by a Mercedes, as losing either would be a huge loss! More

Chelsea Skiles is the best car sales person I have ever dealt with. I now live out is state and come back to Chelsea in Indy for my new car needs. dealt with. I now live out is state and come back to Chelsea in Indy for my new car needs. More