Mercedes-Benz of Indianapolis

I had my 2-year services due on both our Mercedes, a 2020 GLC-63 AMG & 2017 C300-AMG sport. I scheduled both cars for the same day in order to have my son meet me there and wife bring us back. We dropped off GLC-63 AMG & 2017 C300-AMG sport. I scheduled both cars for the same day in order to have my son meet me there and wife bring us back. We dropped off cars on Wednesday evening so they’d have them first thing in A.M. We made it before closing, so we were able to park them inside. I went to the service advisor area and was immediately met by David Weis, I let him know about the services due, and a couple items of concern. I was losing air in both rear tires of GLC and the C300 had a weird vibration, causing rattling noises, as well as a very slow leak in a couple tires, according to my son. David pulled up my records and found that I had a service agreement for the c300, and the wheel/tire package on both vehicles. He brought one of the mechanics in to have my son describe the vibration/rattling on the C300. Although it was minutes before closing time, and we only expected we were dropping and leaving, David made a point to make sure all concerns were noted properly. *NOTE: While it is very apparent they’re short handed, (as most are lately), David was extremely attentive to what was going on as other customers showed up, had questions, or that the phone wouldn’t stop ringing. It was important enough to him that while we spoke to the mechanic (found out his name was Mike Rowse), David asked if I minded he answered the phone as other colleagues didn’t seem interested (though obviously not busy). He also excused himself twice for just a few seconds to assist customers that appeared very impatient waiting on someone to help (had only been a couple minutes). I don’t want to speculate as to why the other advisors weren’t taking any initiative, but it was obvious they weren’t doing anything else, but David didn’t hesitate to help… So after we explained some minor issues to mechanic Mike that we had with cars, David explained some of the options and sent us on our way. Later that day David called to let me know where they were at with the cars, current charges, and what they had found. I had asked a couple questions that he wasn’t positive of the answer and asked if the mechanic could call/text me. I told him “that’s be great”. A couple minutes later Mike Rowsh (mechanic) calls me to clear up any questions I had, then asks to FaceTime me to show me a couple things on the C300 regarding the rattle/vibration. They thought it was important to show the issues first hand so it wouldn't seem like they were trying to add expensive parts in hopes of fixing issues. As it turned out, one of the rear tires had flat spots all the way around, which was apparently due to having to add air, etc. It was also in need of brakes (rotors & pads) and Mike noted that it seemed my son drive it almost too careful and guessed that he drives very slow and must stop & go quite a bit. I explained that he lived on the IU Bloomington campus and hardly goes over 20mph while constantly stopping at every corner due to stop signs and lots of students walking, running, biking, and on scooters etc. Point is, the mechanic was spot on with everything he noticed. While the call only lasted a couple minutes max, it was very informative and gave piece of mind that cars were in good hands. So much so, I had initially asked David if Mike could take care of servicing both cars (which he did). After all was said and done, David called me again later to explain everything that was done (after getting my approval along the process). He setup the warranty on the tires on BOTH cars, as GLC had plugged holes in rear tires, (I wasn’t aware you shouldn’t plug high performance tires), and C300 had run-flats so had to be replaced. C300 also had new brakes/rotors added. Tires had to be ordered, but still arrived same day, all updates were done, and both cars were cleaned & vacuumed. While owning a Mercedes can be expensive, and service industry is in a really rough place, David took it all in stride and went over and above with every step. While many get upset over not getting special attention (especially at Mercedes), I found it refreshing that David wanted to help those that seemed needed special attention, while asking me if it was ok first. The phone rang the whole time were were there and David made every effort to answer everytime he possibly could, while others stood around. The mechanic was exceptional, and was obviously someone who takes pride in their job and has done it for a very long time. Hopefully both of these gentleman are very well taken care of by a Mercedes, as losing either would be a huge loss! More

Chelsea Skiles is the best car sales person I have ever dealt with. I now live out is state and come back to Chelsea in Indy for my new car needs. dealt with. I now live out is state and come back to Chelsea in Indy for my new car needs. More

This dealership is five stars! Very professional and appreciative of our business. We have purchased three vehicles from MB of Indianapolis. They also take care of servicing our Mercedes Sprinter motor appreciative of our business. We have purchased three vehicles from MB of Indianapolis. They also take care of servicing our Mercedes Sprinter motor home. Great people, great service, great experience. It’s worth traveling from our home near Chicago, where the dealerships don’t come close, we’ve tried them. I wish everyone at MB of Indianapolis a very Happy New Year! More

I would like to give 0 stars. Dec 29, 2020 put a 1k deposit on a vehicle that just arrived. We had been looking (our local Mercedes Dealer didn't have the exact car we wanted), had test drove the exac deposit on a vehicle that just arrived. We had been looking (our local Mercedes Dealer didn't have the exact car we wanted), had test drove the exact same vehicle (different exterior and interior color) at our local dealer, knew exactly what we wanted, and after reviewing the bill sheet put the deposit down without physically seeing the vehicle (we live outside of Indy). We did see pictures. The next day we signed the sales contract, secured auto insurance, and was set for a wire transfer. Before we could make arrangements to go get the vehicle (we have 4 kids we didn't want to bring) Mercedes of Indy pulled the deal alleging that we were going to export the vehicle for profit!!!!! Due to their misguided judgements because we were paying cash for the vehicle, put a deposit down without looking at it, and were not paying for extra service. Why would we pay for extra service in Indy when we don't live there!!!! We would have it serviced at our local Mercedes Dealer. Instead of asking appropriate questions, they just pulled the deal. The questions they did ask were very inappropriate such as wanting to know what vehicles we currently drove, and personal questions unrelated to their concern of us trying to export the vehicle. More

Mercedes-Benz of Indianapolis is always top notch! I’ve now gotten two cars from them and I have to say — the service is high class, just as I expected. Eric Batt is always there to help with anything that now gotten two cars from them and I have to say — the service is high class, just as I expected. Eric Batt is always there to help with anything that might come up, even after the sale is final. If you’re looking to get yourself into a stylish, classy, nothing-else-compares vehicle — Mercedes of Indianapolis is the spot to go. And that new huge showroom — WOW! FIVE STARS on everything to this crew! More

100k + $350 but no washer fluid top off? I bought my dream car and did the European Delivery. Well done Mercedes Benz. The new E53 AMG Cab is amazingly smooth when you want it to be and sti I bought my dream car and did the European Delivery. Well done Mercedes Benz. The new E53 AMG Cab is amazingly smooth when you want it to be and still fast enough to warrant the AMG badge. The Indianapolis Dealership does not deliver the same experience as the vehicles. So the best or nothing I suppose. THE FACTS; -The sales rep was fantastic and stuck with me even after the initial sale! Thank you Eric Batt's! -The dealership back office never registered my plates so I was driving on expired plates for 3 weeks. Eric helped me through this little mishap. -Once I notified the dealership they did work hard to process the plates fast but it was painful. -On 12/23/2019, I just stopped in with 3,252 miles on the car to get the washer fluid topped off(no big deal even Jiffy Lube will do this for you). We were informed that we must pay for the fluid and they would fill it at no charge. I feel horrible for the people that have to deliver this message to the customer like me. So I went directly to the Sales Manager. He confirmed and suggested that I want something for nothing. 'Where does it stop? should I replace your batteries, $3 here $3 there. We can not afford to give everything away..." I was fed up. I told him that "top off fluid should be covered, and batteries should be replaced if the customer purchased the car there and is under warranty and does the maintenance with you." He did not agree, and this is the reason for the post. They have every right to charge to "top off fluids". However, we have every right to make others aware and spend our money at other dealerships. -In the end the Sales Manager would not fill the car with fluid, however one of the service team members was able to do the right thing, however it was not inline with the company policy. Thank you! Please note that I confirmed with four other dealerships & Jiffy Lube that they all "top off fluids for free"; 1) Tom Wood Nissan - will top off fluids without an appointment 2) Tom Wood Lexus - will top off fluids without an appointment 3) Tom Wood Audi - will top off fluids without an appointment 4) Loeber Motors Mercedes Benz Chicago - will top off fluids without an appointment at no charge *) Jiffy Lube - Washer Fluid is free anytime / every time! WOW! Now one year later I called back to see if they have changed their policy. They have not. More

Very good service. I had a very friendly and professional experience from World Wide Motors. They provided me very timely updates for the service that helped me to under I had a very friendly and professional experience from World Wide Motors. They provided me very timely updates for the service that helped me to understand what was going on. I am very happy about their service. More

Excellent Experience Fifth new car from World Wide Motors in Indianapolis, IN. Sales staff has been excellent to work with, timely communications, no hassle transaction. Fifth new car from World Wide Motors in Indianapolis, IN. Sales staff has been excellent to work with, timely communications, no hassle transaction. They all work together as a team to help customers have a great experience. More