Mercedes-Benz of Hunt Valley - Service Center

Great service \. Warranty work performed professional. Good pick up and drop of service. Frequent communication Warranty work performed professional. Good pick up and drop of service. Frequent communication More

John always goes above and beyond. His knowledge and communication are incredible. Autonation need to realize how valuable this service advisor is. Can’t say enough about JOHN. He also His knowledge and communication are incredible. Autonation need to realize how valuable this service advisor is. Can’t say enough about JOHN. He also speaks highly about management and autonation. More

Jessica was amazing, very knowledgeable, professional and courteous. She rescheduled my appointment when I was late and ensured that my loaner vehicle was ready for my arrival. Checking was quick and hassl courteous. She rescheduled my appointment when I was late and ensured that my loaner vehicle was ready for my arrival. Checking was quick and hassle free and I really appreciated her taking 360 pictures of my vehicle. She is the very best! More

Sam Wu was very professional and thorough. He kept me up to date on the entire process. Everything was done in a timely manner. He kept me up to date on the entire process. Everything was done in a timely manner. More

John Hawkins ( who takes care of me when I visit) is an ambassador for your dealership! Friendly, accurate and always willing to help! ambassador for your dealership! Friendly, accurate and always willing to help! More

I am so impressed with the quality of the service at this amazing service center! amazing service center! More

The service at the dealer was as expected, although i went there for a diagnosis only. Service was exceptional. John in the service department was very helpful. Matthew at parts was as well. What owning went there for a diagnosis only. Service was exceptional. John in the service department was very helpful. Matthew at parts was as well. What owning a Benz is all about. More

Over all experience was awesome. My associate James that assisted me was great. Wasn't pushy pr trying to sale more. Explained all and I didn't feel pushed to purchase anything I rea My associate James that assisted me was great. Wasn't pushy pr trying to sale more. Explained all and I didn't feel pushed to purchase anything I really didn't need. More

I use several Mercedes dealerships for my service needs. Hunt Valley is comparable to them all. Waiting room is clean as is the sales showroom. I would suggest keeping the cars unlocked on the showroom so p Hunt Valley is comparable to them all. Waiting room is clean as is the sales showroom. I would suggest keeping the cars unlocked on the showroom so people can text the feel and fit. More

Working with Sam Wu has been positive and reassuring. He is invested in your vehicle getting the right work based on the age and mileage of the car. Confidently driving away after service is performed He is invested in your vehicle getting the right work based on the age and mileage of the car. Confidently driving away after service is performed and performed properly is reassuring. Sam takes the time to review and explain major and minor service despite cost which is greatly appreciated. Dealership helped in what we thought was an emergency situation, until the car was brought in for service, at no cost. This was greatly appreciated. Will always return for service as long as the vehicle is driveable. More