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Mercedes-Benz of Hunt Valley - Service Center

Cockeysville, MD

4.8
249 Reviews

249 Reviews of Mercedes-Benz of Hunt Valley - Service Center

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June 14, 2023

The service at this dealership was awesome. It took a few days to get my car fixed, but they lent me loaner and gave me daily updates on my car. I worked with Sam and he was amazing. Not only w More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
June 09, 2023

All around friendly staff. Waiting time was a little longer than expected but that was communicated to me through text which was appreciated. I was also sent short videos showi More

by Dale.bunce
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Jun 13, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 09, 2023

I was very pleased with the professional I received. Tge advisor was very courteous and knowledgeable. More

by ddupree4016
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Golden
Report | Print
Jun 13, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Jun 13, 2023 -

ddupree4016 responded

It was my pleasure to be provided with work by such great mechanics.

June 07, 2023

Roadside assistance by Tommy was excellent! Prompt, friendly and knowledgeable despite being a Monday evening dead battery. Couldn’t have been more pleased! More

by ecdimayo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
Jun 11, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 03, 2023

I had my GLC in for 3 year service and recall. I was given a new electric Mercedes for the day. Great service and fun driving electric car!! More

by 9600amb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Golden
Report | Print
Jun 06, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Jun 06, 2023 -

9600amb responded

I am waiting to hear back concerning the Check Washer Fluid alert that Will Not Go Away. No matter how many times I fill with washer fluid annoying alert does not leave the dashboard. Please advise Thank You

May 31, 2023

Sam is the best service guy I ever had. He listens to your needs and is always courteous and highly knowledgeable. More

by Tja115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
Report | Print
Jun 02, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 29, 2023

John and everyone else was professional and helpful. Everything about the dealership is highly skilled and friendly. More

by ssaar45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Jun 01, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 26, 2023

Sam was extremely helpful and one of the best service professionals ive worked with. Went out of his way to vacuum my dusty car and get all the leaves out and it felt like he genuinely cared about my ca More

by rich426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
May 31, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

May 23, 2023

I went in for 60k service. Sam Wu was very professional, answered my questions and gave great service. Even though they were pretty busy that day, he did his best to get me in More

by Park
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
Report | Print
May 26, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi Park, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2023

Dealer recommends services not recommended by mercedes benz without disclosing that they, not Mercedes recommend the additional services. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
Report | Print
Jul 26, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Hunt Valley. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (410) 306-7080. We hope to hear from you.

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