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Mercedes-Benz of Hunt Valley - Service Center
Cockeysville, MD
249 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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249 Reviews of Mercedes-Benz of Hunt Valley - Service Center
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August 03, 2023
Every single experience I have had since I purchased my first Mercedes in 2020 has been a xxxx show! So on this experience the dealership gave me a loaner car with expired registration and tags! Tried to s first Mercedes in 2020 has been a xxxx show! So on this experience the dealership gave me a loaner car with expired registration and tags! Tried to say service my have forgotten to put the new ones on but when verifies the tags were in fact expired since February! the employee told me if I got pulled over to "tell them the car belongs to Mercedes! Its brand new." The car wasnt brand new, and didnt have any registration in the car. It was a 2020 older than the car I have! So it didnt have the bill from the window in the car either. I only noticed this because my neighbor is Baltimore County police and she saw it. the guy put me to the service dept who then told me to bring the car back! WHAT! The tags are bad! I'm black woman in Baltimore county getting harassed for less everyday! That when I asked then to come get it, she said they were busy but would try and then sent somebody. This is just one of many stories about my poor experiences here. The third involves your dealership NOT PUTTING MY LEINHOLDER ON MY TITLE! I am done with Mercedes! More
by Ren
Employees Worked With
Rene' in sales and Jessica in service
July 31, 2023
Visit was not related to a purchase, so remark limited to service. Do not need 15 words, all aspects of visit were superb. Most appreciated was performance of service Advisor Sam service. Do not need 15 words, all aspects of visit were superb. Most appreciated was performance of service Advisor Sam More
by Ejryerson1
Employees Worked With
Sam
July 26, 2023
Always a thorough service from start to finish. I love coming here…the staff are so kind and very helpful in describing what repairs need to be done and how they can affect your car if you delay th I love coming here…the staff are so kind and very helpful in describing what repairs need to be done and how they can affect your car if you delay the repairs. John is a great Service Manager! More
by Annie
Employees Worked With
John
July 21, 2023
Excellent service center. Sam is very attentive and detailed. Takes the time to make sure all work was completed as well as makes sure he keeps you updated the entire way. Sam is very attentive and detailed. Takes the time to make sure all work was completed as well as makes sure he keeps you updated the entire way. More
by NICKAB
Employees Worked With
Sam
July 17, 2023
I was having some difficulty scheduling an appointment. I was so frustrated that I even considered going to another Mercedes dealership. I spoke with James in the service department and his customer servic I was so frustrated that I even considered going to another Mercedes dealership. I spoke with James in the service department and his customer service was nothing short of amazing! He apologized for my experience and personally worked with me on getting my car serviced. I appreciate James and his awesome customer service, and Ill be sure to return back to hunt valley for all my service needs! More
by KG
Employees Worked With
James in service
July 17, 2023
Courteous and efficient. But all the services are rather pricey. I always feel that Mercedes can, after initial high cost of purchase, keep the cost of general maintenance lo But all the services are rather pricey. I always feel that Mercedes can, after initial high cost of purchase, keep the cost of general maintenance lower. To me that’s one thing that gives me a pause when I’m thinking of replacing the car. More
by leedaiuk
Employees Worked With
John
July 14, 2023
Mercedes-Benz of Hunt Valley is such a dealer which provided me with marvelous experiences from both Sales and Service departments would make me drive over two hours to obtain the services. Sam Wu has provided me with marvelous experiences from both Sales and Service departments would make me drive over two hours to obtain the services. Sam Wu has been very courteous and knowledgeable who often provides the most suitable suggestions on the services of my car. Thank you so much for having so many excellent professional staffs to serve us. More
by mignonc
Employees Worked With
Sam Wu
