Mercedes-Benz of Hunt Valley

Not only the dealership scheduled an appointment quickly, every single individual I talked with (either on the phone to schedule and in person at the shop) was outmost professional and KIND. I particularly w every single individual I talked with (either on the phone to schedule and in person at the shop) was outmost professional and KIND. I particularly would like to call out the expert technician, Sam Wu, who explained carefully what my options were and made an extra effort to really help me as the customer. In addition, he fixed the issue in no time (after I dropped off the car for an evaluation) and sent me a few videos of the car walk around and problem area. One last comment, the cleanliness and openness of the drop off area was amazing, an example every dealership should follow. More

Do not like the Auto Nation 'upsell' tactics at this dealer. Also, rotated the tires and did not reset the Tire Pressure Monitor - I had to adjust the pressure and reset the next day. This may impact dealer. Also, rotated the tires and did not reset the Tire Pressure Monitor - I had to adjust the pressure and reset the next day. This may impact my next purchase decision. More

Great service representative, informative, quick service and very happy experience with dealership and positive experience and very happy experience with dealership and positive experience More

Outstanding service. John Hawkins is an exceptional service representative. I drove in to have my 2019 E Class Mercedes evaluated for a long trip and the assessment was John Hawkins is an exceptional service representative. I drove in to have my 2019 E Class Mercedes evaluated for a long trip and the assessment was completed quickly at no cost. This dealership has always been proficient and efficient. L. K. Huffman More

Friendly helpful staff, answered all my questions and needs. Even after purchasing the vehicle they are still helpful with all questions needs. Even after purchasing the vehicle they are still helpful with all questions More

I am new to the area and this was my first visit for service. Sam took all the time I needed and was knowledgeable and friendly. The service was performed well and in a timely manor. I am happy with service. Sam took all the time I needed and was knowledgeable and friendly. The service was performed well and in a timely manor. I am happy with my new service home. More

Skylar was very good to deal with and he thoroughly explained the vehicle’s problems. The service was performed timely. explained the vehicle’s problems. The service was performed timely. More

I have purchased three Mercedes sedans from this dealership - always great service. Just brought my car in for a recall - was quick to schedule me and a short wait as well. Even checked the car ov dealership - always great service. Just brought my car in for a recall - was quick to schedule me and a short wait as well. Even checked the car over for me while I was there. More

Best dealership I've ever dealt with. Skylar and Sam are top knotch. Knowledgeable, amiable and willing to go that extra mile for the customer. Skylar knows everything there is to know ab Skylar and Sam are top knotch. Knowledgeable, amiable and willing to go that extra mile for the customer. Skylar knows everything there is to know about diesel engines. More

Best customer service ever! Sam Wu is a rockstar. Very knowledgeable and considerate. Made me feel comfortable though the entire process. Sam Wu is a rockstar. Very knowledgeable and considerate. Made me feel comfortable though the entire process. More