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Mercedes-Benz of Hunt Valley

Cockeysville, MD

Overview
Reviews
Vehicles
4.8
355 Reviews
Mercedes-Benz of Hunt Valley is the premier destination for all things Mercedes-Benz in the Baltimore area. Located in Cockeysville, our dealership serves residents from Baltimore, Towson, and Timonium, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Hunt Valley has it all. Visit our website to learn more, and schedule a test drive today.
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9800 York Road

Cockeysville, MD

21030

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Showing 355 reviews

November 09, 2022

Great service from everyone. Didn’t wait too long, service tech explained everything in detail. Friendly staff. More

by Tapper99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Nov 16, 2022 -

Mercedes-Benz of Hunt Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 07, 2022

Great service and knowledge on old and new vehicles. A nice place to by a car. More

by Aaronebailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN AND KEVIN
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Nov 15, 2022 -

Mercedes-Benz of Hunt Valley responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 07, 2022

Great staff, very courteous and professional. Had me in and out in a timely manner. Did a great job on the wheel alignment. Special thanks to Sam Wu my service advisor for taking care of me durin More

by cbayleyhay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Wu
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Nov 14, 2022 -

Mercedes-Benz of Hunt Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

November 01, 2022

First oil change on my car and this dealership is fantastic! They are always willing to do whatever it takes to make their customers happy. I had 2 concerns that were addressed and on my way home Ja More

by ninabehringer@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Aiello, Lisa Parasrami
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Nov 08, 2022 -

Mercedes-Benz of Hunt Valley responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.

October 31, 2022

John Hawkins has been my family’s service adviser for years and is responsive, reliable and so easy to work with. More

by Clarkegriffithnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hawkins
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Nov 08, 2022 -

Mercedes-Benz of Hunt Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 28, 2022

Bought the car from this dealership and drive over 120 miles one way for maintenance because they take a great care of their customers. John is wonderful, great customer service. More

by Vallsavel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John in the service dept, Lisa Parasrami
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October 17, 2022

Good experience and very thorough. Always a pleasure working with John, he's very helpful in finding appropriate solutions. More

by clem19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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Oct 21, 2022 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 17, 2022

Sent someone out to examine my vehicle from the do not drive recall right away. More

by Coliver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Lisa Parasrami
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Oct 22, 2022 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 13, 2022

Had a loaner car, was not told to replace gas and charge for a full tank of gas. John told me the information was sent to my phone and when I opened text nothing was there for loaner car. If anyone gets a l More

by kcoa11751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
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Oct 19, 2022 -

Mercedes-Benz of Hunt Valley responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (410) 306-7080 -- we hope to hear from you soon.

October 12, 2022

The staff were very friendly and knowledgeable. The Service manager Jim reviewed my warranty claim and noted he was an advocate for the customer. In one day he was able to resolve my warranty claim More

by Yiannieagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Service manager
Report | Print
Oct 18, 2022 -

Mercedes-Benz of Hunt Valley responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!

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