Mercedes-Benz of Hunt Valley

Working with Sam Wu has been positive and reassuring. He is invested in your vehicle getting the right work based on the age and mileage of the car. Confidently driving away after service is performed He is invested in your vehicle getting the right work based on the age and mileage of the car. Confidently driving away after service is performed and performed properly is reassuring. Sam takes the time to review and explain major and minor service despite cost which is greatly appreciated. Dealership helped in what we thought was an emergency situation, until the car was brought in for service, at no cost. This was greatly appreciated. Will always return for service as long as the vehicle is driveable. More

James was extremely helpful with taking care of the service on my car. He was very informative, and went out of his way to make sure that my care was properly cleaned and taken care on. I appreciate it service on my car. He was very informative, and went out of his way to make sure that my care was properly cleaned and taken care on. I appreciate it very much! More

Good morning- Experience was mixed. Good initial meeting but closing of documentation was questionable! Also, when the car was delivered to farm, there was no time spent to instruct d Good initial meeting but closing of documentation was questionable! Also, when the car was delivered to farm, there was no time spent to instruct driver on the operation of the car. Two days later, when wife was at Club and played tennis, returned to car but could not start. Found out that keys need to be placed in center console. Selling a car is just one component in the customer experience. The ending was not what my wife expected! More

Service reps are easy to deal with. They are always working towards creating a positive experience. They are always working towards creating a positive experience. More

Working with Sam Wu on getting my vehicle repaired was one of the best experiences I’ve had with any dealership thusfar. The whole process of figuring out what went wrong and what needed repairing was con one of the best experiences I’ve had with any dealership thusfar. The whole process of figuring out what went wrong and what needed repairing was confusing, Sam had been so patient and kind in clarifying and making the process smooth for his customer! I felt very comfortable with communicating what I needed with him and he made sure to keep me informed on how the repair is going. Thank you Sam! More

Good dealership. They promised to cover the check-engine light on our 2014 BMW X3, and replaced the non-working headlight bulb, which they did. I'm noticing that a They promised to cover the check-engine light on our 2014 BMW X3, and replaced the non-working headlight bulb, which they did. I'm noticing that a major warranty issue on the car has not been completed on this car, and BMW will no longer honor it, as the time-window has surpassed. More

Sam Wu did a great job providing service to me. He was knowledgeable, patient and honest and seemed to really value making sure that I made the best tire purchase to accommodate my needs. After a b He was knowledgeable, patient and honest and seemed to really value making sure that I made the best tire purchase to accommodate my needs. After a bad experience years ago at Hunt Valley, he made me feel confident to return as a customer. More

Sam Wu is an excellent service manager. He goes the extra mile to provide feedback with video and strong communication. If you like keeping your car in peak condition, he’s the guy. Also He goes the extra mile to provide feedback with video and strong communication. If you like keeping your car in peak condition, he’s the guy. Also very organized. More

Staff was clear with the recalls as well as service requirements. Update was and response was efficient. The feedback time was timely. Customer service was friendly and ready to assist. requirements. Update was and response was efficient. The feedback time was timely. Customer service was friendly and ready to assist. More

Service rep had a thorough understanding of the issues and was very pleasant. Although I did wait one hour to be seen past the appointment time. He apologized. and was very pleasant. Although I did wait one hour to be seen past the appointment time. He apologized. More