Mercedes-Benz of Houston North - Service Center

Nestor was great, knowledgeable , great and easy to understand. Loaner car was excellent. Car was delivered when I was told it would be ready. Nestor did a great job! understand. Loaner car was excellent. Car was delivered when I was told it would be ready. Nestor did a great job! More

Pleasant. It could have been better. As it is now it feels everything is cramped together. It could have been better. As it is now it feels everything is cramped together. More

The staff there are very professional and very knowledgeable. They repaired my car in a timely manner knowledgeable. They repaired my car in a timely manner More

Completely satisfied with annual service. Provided a ride home so I didn’t have to wait Provided a ride home so I didn’t have to wait More

My AC went out for the 2nd time in a few months, I made an appointment on line Thursday for next day and the computer randomly assigned Mr. X (name withheld) for 1030 am next day. I arrived Mr. X took the an appointment on line Thursday for next day and the computer randomly assigned Mr. X (name withheld) for 1030 am next day. I arrived Mr. X took the car in and I was told to wait for the assessment. While waiting and prepared to wait indefinitely, Yamileth Hernandez, my usual attendant, noticed me and inquired, why was I there? After explaining, she then said, let me check on it. On returning, she said I will have MY technician check it out and let you know. She returned and said the compressor is needing replacement and will take 3-4 hours. So I said I was willing to wait around in the area because I need it for work next day. Well, she would not have me do that. She arranged Uber to take me home and let rest in the comfort of my house and then pick me up 4 hours later and get my car. Now that is service with a personal touch : she knew my car service history and that I work in the medical field. Now that is service above and beyond, and I really appreciate it. Thank you, Yamileth. More

actually brought back today. because there was a an oil leaks after A1 service..hope nothing gone wrong upon arrival engine light came on...despite the fact that I have an excell because there was a an oil leaks after A1 service..hope nothing gone wrong upon arrival engine light came on...despite the fact that I have an excellent A5plus service advisor whose name Is spelled Jesenia Umanzor More

Satisfied Great service and the staff was very helpful and nice!! Really had good experience keep it up ! and nice!! Really had good experience keep it up ! More

Customer service in the service area was completely below par. Long wait time bad attitudes first time being treated this way at this dealership and have been a customer for at least 10 years. Oh I noticed l par. Long wait time bad attitudes first time being treated this way at this dealership and have been a customer for at least 10 years. Oh I noticed lots of new staff. Very undesirable experience More

Clean service area, little crowded, couterous people, however a $575 for a battery replacement is ridcoulous for a Mercedes battery that is only $244. Lifetime battery was the selling point, but all tha however a $575 for a battery replacement is ridcoulous for a Mercedes battery that is only $244. Lifetime battery was the selling point, but all that is telling you is that they plan on replacing the battery once more and you pay for it 3 years in advance. Not a good deal. More

Every visit to the dealership's service department I am met by very courteous employees, and they make sure you are well taken care off. Carlos Trevino, Assistant Service Manager, has personally taken care met by very courteous employees, and they make sure you are well taken care off. Carlos Trevino, Assistant Service Manager, has personally taken care of my service needs for many years now, and he is not only very friendly and professional, but he also makes you feel very confident that you are getting the best service a dealership can provide. More