Mercedes-Benz of Houston North - Service Center

I’ve been coming to this dealership over 15 years. There has been many changes over that time, but the service is still good. There has been many changes over that time, but the service is still good. More

Vehicle was not running when it arrived , a complete diagnosis was done and the vehicle is now running fine diagnosis was done and the vehicle is now running fine More

Excellent service. Process was fast and communication was great. Made an appointment to drop off car in the morning, and they had a loaner waiting for me. Everything Process was fast and communication was great. Made an appointment to drop off car in the morning, and they had a loaner waiting for me. Everything took less than 15 min for drop off. Picked up my freshly washed car ready to go had me in and out the door in about 10-15 min as well. More

As usual Carlos always gets my car taken care and keeps me updated on progress of of the work being done in the service dept. me updated on progress of of the work being done in the service dept. More

Very professional and fast working with my car. Kept two days and the air bags were fixed. But they didn't reset the system Kept two days and the air bags were fixed. But they didn't reset the system More

A great dealer with a wonderful advisor, Yamileth Hernandez. The dealer performed the needed service in a very efficient manner. Hernandez. The dealer performed the needed service in a very efficient manner. More

They did a great job and my car was super clean when I got it. The only thing is they forgot to put the plate on like I requested. got it. The only thing is they forgot to put the plate on like I requested. More

I took my car there because i was unable to find my wheel lock key. Ahmed , as always took excellent care of me. He always goes over and above to make sure my needs are met. Great experience everytime thank lock key. Ahmed , as always took excellent care of me. He always goes over and above to make sure my needs are met. Great experience everytime thank you - Charles More

I brought my unit in because of error messages that DEF tank was empty and Collision Avoidance was inactive. Both were false readings, but could not be duplicated at dealership service department, so noth tank was empty and Collision Avoidance was inactive. Both were false readings, but could not be duplicated at dealership service department, so nothing was done. Other than that, I didn't have any particular problems on my Sprinter Camper Van, but they were kind enough to check it over before our next camping trip. I was promised a written report when I picked up my vehicle, but none was available at that time and the one I was promised by email has never been received.. More

I was very disappointed with the service department. Ms Hernandez was late for the appointment. This was my first visit to this dealership and it was not clear where the service wait area was and after Ms Hernandez was late for the appointment. This was my first visit to this dealership and it was not clear where the service wait area was and after finding the parts desk it was also a disappointment. I asked Ms Hernandez for a quote for a seat repair and she gave me some numbers on a "post it" pad. I was expecting a formal detailed quote. As I had a great experience with MB dealers in Atlanta I was expecting the same level of experience here - again big disappointment More