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Mercedes-Benz of Houston North - Service Center

Houston, TX

4.5
397 Reviews

397 Reviews of Mercedes-Benz of Houston North - Service Center

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August 03, 2023

Carlos, my service advisor took excellent care of me and my vehicle. I would definitely recommend this dealership for service. More

by Sundramitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 07, 2023 -

Mercedes-Benz of Houston North responded

Hi, we are pleased to hear you had such a positive experience with us, we appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.

August 03, 2023

I had some damage done to my car at a detailing shop in Houston TX on a Saturday. I took my car in that Saturday for an estimate @ 5pm knowing they closed the service department at 5pm but my service advi More

by shon_jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms.Ana Alvarez
Aug 07, 2023 -

Mercedes-Benz of Houston North responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 03, 2023

Their service operations hums with an organized efficiency to deliver quality repair service, and customer satisfaction. More

by Tick4242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Fleeks
Aug 07, 2023 -

Mercedes-Benz of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

August 03, 2023

I’ve been coming to this dealership over 15 years. There has been many changes over that time, but the service is still good. More

by Collie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Fleeks
Aug 07, 2023 -

Mercedes-Benz of Houston North responded

Hi Collie, we're glad you had such a wonderful experience with us! If you ever need help, just give us a call. Happy motoring!

August 01, 2023

Vehicle was not running when it arrived , a complete diagnosis was done and the vehicle is now running fine More

by dbhiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Alvarez
Aug 07, 2023 -

Mercedes-Benz of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 01, 2023

Excellent service. Process was fast and communication was great. Made an appointment to drop off car in the morning, and they had a loaner waiting for me. Everything More

by rogeliosalinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claude
Aug 07, 2023 -

Mercedes-Benz of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 30, 2023

As usual Carlos always gets my car taken care and keeps me updated on progress of of the work being done in the service dept. More

by esterwynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 03, 2023 -

Mercedes-Benz of Houston North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Feel free to stop by if you ever need any more help.

Aug 03, 2023 -

esterwynn responded

I will. Thank you.

July 29, 2023

Very professional and fast working with my car. Kept two days and the air bags were fixed. But they didn't reset the system More

by Harvey Tamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 03, 2023 -

Mercedes-Benz of Houston North responded

Hi Harvey, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (281) 305-8970 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

July 27, 2023

A great dealer with a wonderful advisor, Yamileth Hernandez. The dealer performed the needed service in a very efficient manner. More

by Kikelop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yamileth Hernandez, Assistant Service Manager
Jul 31, 2023 -

Mercedes-Benz of Houston North responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 26, 2023

They did a great job and my car was super clean when I got it. The only thing is they forgot to put the plate on like I requested. More

by Jszuklic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 29, 2023 -

Mercedes-Benz of Houston North responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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