Mercedes-Benz of Houston North - Service Center

I’ve been coming for 20 + years always the same. Good to still see some familiar faces. Quick to schedule and follow up on your appointment. Exceptional service, appreciate. The facility is clean a Good to still see some familiar faces. Quick to schedule and follow up on your appointment. Exceptional service, appreciate. The facility is clean and accommodating. I’m treated very special and my vehicle looks and runs great More

Very good customer service. My service appt didn’t take long at all. Nestor is always helpful My service appt didn’t take long at all. Nestor is always helpful More

This time my service advisor was great! Everything went smoothly! I was called promptly when my car was ready! Everything went smoothly! I was called promptly when my car was ready! More

Another outstanding service experience, mostly due my agent, Yamileth Hernandez. Went in for my annual service and was allowed go home by Uber, since it would take a few hours, and rest in the comfort agent, Yamileth Hernandez. Went in for my annual service and was allowed go home by Uber, since it would take a few hours, and rest in the comforts of my home. I live 45 minutes away in Manvel. Additionally when I returned , she took the time to print out my service contracts and helped me understand how they work and when they expire. Now that's worth the drive. Thank you Yamileth. More

My car was completed and kept to the side for hours coz they forgot.. I ended up being late. Even after I alerted them, they still took their time. they forgot.. I ended up being late. Even after I alerted them, they still took their time. More

Very Disappointing. It is difficult to get an appointment especially if you need a loaner. Loaner cars are difficult to get from them. Receptionist was not helpful or It is difficult to get an appointment especially if you need a loaner. Loaner cars are difficult to get from them. Receptionist was not helpful or friendly when I called. When I picked up my car yesterday, it was filthy!!! Typically I get it back washed! Not the service I have been used to! I heard SEWELL is the place to go! More

Knowledgeable. Fast service. Explains everything well. Nice waiting area with snacks and drinks. Highly recommend the service department. Fast service. Explains everything well. Nice waiting area with snacks and drinks. Highly recommend the service department. More

Christina Ferri is an absolute asset to your dealership. Brought car in for service, super easy to book and get a loaner car. Brought car in for service, super easy to book and get a loaner car. More

I have been using Mercedes-Benz North for my service ever since I got my 2018 C300. They have been great. since I got my 2018 C300. They have been great. More

Good experience. Great service advisor. I left my car to get service and Mercedes-Benz called Uber to take me home. Mercedes-Benz had many customer vehicles that were Great service advisor. I left my car to get service and Mercedes-Benz called Uber to take me home. Mercedes-Benz had many customer vehicles that were serviced. Despite this, my car was repaired within the promised time frame. More