Mercedes-Benz of Houston North - Service Center

The worst service department I have every dealt with. They caused more damage to my car than what it had before I took it to get serviced. I really feel as if they are messing up perfectly good parts on They caused more damage to my car than what it had before I took it to get serviced. I really feel as if they are messing up perfectly good parts on your to force you to continue to go back to them and spend money. I didn't not expect thus type of behavior and treatment from a premium service department. The Director had me waiting on him for approximately 2.5 hours and advises me when he finally returned that he i showed up on his long lunch day. I requested to speak with the GM the receptionist told me they had no idea who that was and the Director of service was the highest person I could speak with. I researched and found the GM information, which I have reached out to several times, with no resolve or response. You can't expect the staff to treat the consumer any better than the executive leader does. They have blaintent disregard for consumers time and money. Buyer be warned, it's all about the money with these guys and they will do anything to get it, even. If that means miss diagnosis of your car so they can force you to come back for more repairs! They can not be trusted to do their fiduciary duties for their customers. Everyone was horrible except Ray, he tried to make thing right but his authority only goes so far! More

My wife and I are extremely upset with our experience at Mercedes-Benz of North Houston. We purchased a Red 2017 Mercedes C63 S convertible. Less than a week after purchasing this vehicle, we noticed a lo Mercedes-Benz of North Houston. We purchased a Red 2017 Mercedes C63 S convertible. Less than a week after purchasing this vehicle, we noticed a loud thumping noise coming from under the car when pulling in and backing out of our driveway. It is under warranty, so we took it in for service. We were told the issue couldn’t be duplicated. We took the vehicle back; however, we immediately noticed the same thumping noise. We brought the vehicle back and after a week, we were told it was fixed. Out of precaution and before leaving service, we had a service manager do a test ride with us. The car wasn’t fixed, it was making same thumping noise so we left the car again. Two weeks later, we were called again and told the car was fixed and ready to pick up. Again, out of an abundance of caution, we had a service manager do a test ride with us, the problem was NOT fixed. At this point, we asked to speak with the GM. The GM did initially work with us and agreed to accept our vehicle back as a trade in and worked with us to find a new vehicle and we were able to do so. Things took a turn for the worst when we were told that our pre-paid maintenance plan purchased on the C63 S could not be refunded or transferred. At this point, I was beyond pissed. We paid $3K for this package that was never used on a broken vehicle that Mercedes couldn’t fix and we owned for less than 2 months. As a consolation prize, we were offered a discount on the same plan for our new car. I’m requesting a FULL REFUND of this plan and I’m ready to do what’s necessary to ensure that happens. Please don’t respond with a generic message that the GM would like to speak with me about this. If you are in the market for a used car and you see a Red 2017 Mercedes C63 S convertible on this lot, it has a major frame or suspension problem that Mercedes cannot fix. Do NOT purchase this vehicle. More

Service Department took my car to a Rocket's game! It was bad enough that this "certified pre-owned" had to be in the shop from March 25, 2019 though April 15, 2019. (It was just DELIVERED March 11, 2 It was bad enough that this "certified pre-owned" had to be in the shop from March 25, 2019 though April 15, 2019. (It was just DELIVERED March 11, 2019). However, this is not the subject of my complaint. I would like to know why my car was parked at the Toyota Center on Sunday April 7, 2019 at 6 PM? Do you routinely let your customer's S class cars off the lot after-hours? It was for a Rockets vs Suns game. April 7, 2019, the car was SUPPOSED to be in your repair shop!!!!!! (see attached) Please have someone check some cameras and see which of your employees either did this or allowed this to happen? The only good thing about this whole experience was my salesman JaJa and my service adviser Stephanie Cabrera. I now understand why so many employees have left your dealership and fled to MBOTW!!!! I am very upset about this. I would appreciate a response from management. UPDATE: 06/13/2020: I have now fled to MBOTW and found where the BEST of the MB of Houston North employees have fled to also. Two of my old MB North service advisors and one salesman is at MB of the Woodlands now. I have bought 2 more cars from MBOTW since then!!!! More