Mercedes-Benz of Houston North - Service Center

Helpful and work well with customer ...I thank God for a place like this good job place like this good job More

I brought my car in for repair on the steering lock. I kept having intermittent problems with the steering wheel locking up. They initially couldn't reproduce the issue so they kept the car a few extra da kept having intermittent problems with the steering wheel locking up. They initially couldn't reproduce the issue so they kept the car a few extra days. They were eventually able to get it to do it and confirm the issue was the steering lock. When I got my car back, the menu button and phone controls had stopped working on the steering wheel. I called that evening as I was leaving (I was one of the last people of the night) to let them know that the steering wheel controls were no longer working. I brought the car back the following day and waited to find out what was wrong. When they called me back, they said I would be responsible for the repair. I became upset and wanted to know why I would be responsible since when I gave it to them, it worked and now it doesn't. The steering lock was already $1300 and now they want an additional $600 to fix something that worked when I brought it in. I asked to talk to the manager and my service rep said he would try to get them to call me back. I heard nothing from them but they had some other person call and start trying to justify why I was going to pay. They told me everything from they had their best technician that had done the repair (I told him I didn't care) to they would offer to knock off 25% to make the repair which further infuriated me. I showed up at 7:30 am to get my car the following day. If I was going to have to pay, I wasn't going to let the place that broke it do the repair. I knew the managers name was Raymond even though I had yet to talk to him. While I was waiting for my car, I asked another service rep where Ray was. He pointed him out. I went out and asked to talk to him. I asked why it was my responsibility to pay for their mistake. He started to explain that because my car was towed in...I stopped him there and told him it wasn't, I drove it in. I asked him where he got that idea. He just kept on saying he could show me the part, the guy who worked on it was one of their senior techs etc. I was so angry I didn't present myself well. I told him I had already spent $14K with their service department (I brought it to them when I first got it and they did warranty work from Carvana) and they were about to lose a customer and get some pretty bad reviews over a $600 part. About that time my car arrived and I stormed off. I received a call when I got home where he apologized and said he was given the wrong information about it being towed in and they would fix the problem. He said he didn't realize that I had driven it in and that the service tech had told him I had it towed in and then changed his story. I don't believe that. I believe he made an assumption because it was the steering lock. I have to wait for the part to arrive tomorrow. I will allow them to fix what they broke and that's the last time they'll have to deal with me and my business. I really hate that I'm now going to have to drive 30 minutes north when this dealership is 12 minutes from my house but there is no way I will take my car back there. More

Completely satisfied with Mercedes-Benz of Houston North. I have bought my last 2 cars from them and I will use them for my next. I have bought my last 2 cars from them and I will use them for my next. More

I love my service consultant Natalie and the info she provides. The latest was the prepay package. It helped me drastically financially and with peace of mind. I know my car is serviced up to par and I’m provides. The latest was the prepay package. It helped me drastically financially and with peace of mind. I know my car is serviced up to par and I’m safe. It also helps the experience when your customer service is above and beyond exceptional. More

As always, Steve Davis takes care of business, in and out with no hassle. Offered me a loaner, but I had someone follow me in so I didn’t need it. with no hassle. Offered me a loaner, but I had someone follow me in so I didn’t need it. More

Excellent customer service. Steven Davis was friendly and explained every step of service needed. Constant communication with updates throughout process and explained every step of service needed. Constant communication with updates throughout process More

I use the service department with a Mercedes-Benz motorhome and these people are fantastic. Fast and dependable. Very happy with the way they do things. motorhome and these people are fantastic. Fast and dependable. Very happy with the way they do things. More

Making an appointment was easy and fast. Customer service and communication was top notch! Christina Fierri was friendly and attentive and kept me up to date with everything that was going on with my car. Gr and communication was top notch! Christina Fierri was friendly and attentive and kept me up to date with everything that was going on with my car. Great experience overall! More

Service was flawless. Everyone was very helpful. Isaiah reviewed my service schedule and found that another Mercedes dealership did a transmission service earlier than necessary. reviewed my service schedule and found that another Mercedes dealership did a transmission service earlier than necessary. More

None of my concerns were addressed and I’m wondering if a service was performed on my car at all. I heard something in the suspension when I dropped my car off and I still hear it today. There was also a rat service was performed on my car at all. I heard something in the suspension when I dropped my car off and I still hear it today. There was also a rattle sound in the sunroof that is still happening today. The car was not cleaned on the outside nor on the inside. When I arrived it was difficult for the service members to locate my vehicle. Just an overall bad experience. More