Mercedes-Benz of Houston North - Service Center

The service staff valued my time for my car was ready when I arrived and staff was very attentive to my arrival. Communication was well established and I was notified when my car was ready --just as agre when I arrived and staff was very attentive to my arrival. Communication was well established and I was notified when my car was ready --just as agreed. More

Jason Fleeks has always done a great job in having maintenance performed on our Mercedes Benz cars. Our 2013 E350 still performs, handles, drives and looks like it is much newer. We owned a C240 in maintenance performed on our Mercedes Benz cars. Our 2013 E350 still performs, handles, drives and looks like it is much newer. We owned a C240 in the past. Your dealership employees have always treated us in a professional manner. More

Service rep listened to my need to be out by a set time. Clear explanation of what this service entailed. Comfortable waiting area. Clear explanation of what this service entailed. Comfortable waiting area. More

Always professional, even last minute maintenance/repair requests are handed in a timely fashion. Staff our amazing requests are handed in a timely fashion. Staff our amazing More

Excellent customer service. The service advisor quickly satisfied my issue with my GLE 350. Washed and vacuumed and I was on my way. Thanks satisfied my issue with my GLE 350. Washed and vacuumed and I was on my way. Thanks More

I loved the military discount but wasn’t offered a loaner vehicle and had to wait 3 hours for car to be fixed. I did have an appointment at 12pm and didn’t leave until 3:20p vehicle and had to wait 3 hours for car to be fixed. I did have an appointment at 12pm and didn’t leave until 3:20p More

Generally good but I was in the dealership more than 3 hours with a 10:00 appointment for a check engine light. Very slow service and spotty updates on progress of repair. Leaking gas cap. hours with a 10:00 appointment for a check engine light. Very slow service and spotty updates on progress of repair. Leaking gas cap. More

The service people that greet you when you drive up deserve a five star rating but it is the service that counts and I give the people that do the service only one star. That is, I paid extra to get t deserve a five star rating but it is the service that counts and I give the people that do the service only one star. That is, I paid extra to get the rims cleaned up and resurfaced and was told it could be done overnight. I left the car on a Thursday and picked it up on Monday. There is nothing wrong with that either; the folks that arrange the loaner, etc and return were very kind and gracious. But when I picked up the car and got out on the hwy to go back to Kingwood the light came on that my tires on the right side were at 27 from right and 42 right rear. So, when I got home I looked closer and saw that the wheels had not even been cleaned either. The interior of the car had not been cleaned at all but I guess they ran it thru a car wash; and then I noticed every cap on the tire stem was missing; every one. More

Cristina was very helpful and knowledgeable about my warranty. All employees from when I pulled up were very professional and very kind warranty. All employees from when I pulled up were very professional and very kind More

Great service on my Mercedes S65 AMG! Running like a Champ! They even delivered it. Awesome! Champ! They even delivered it. Awesome! More